ZCRAVE Reviews 

332
•
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I have visited their incredible store in New York. The clothes are even more beautiful in person. The team at ZCRAVE were so helpful and kind. During my visit, I noticed the clothes left a great impre... See more

Company replied

Rated 1 out of 5 stars

They now are saying they made a refund in 2022 No details regarding the refund All in response to sending mean email stinging they were going to take down my review from 2022. Show everybody your refu... See more

Company replied

Rated 5 out of 5 stars

Absolutely LOVE this brand. Iconic pieces that you won’t find anywhere else. Great creative directors and designers.

Rated 5 out of 5 stars

Honestly, Can’t wait for next time. Everything was just , from shopping experience to delivery - and obviously, the suit I bought. BTW also have top costumer support (I reached out and they answered i... See more

Company replied

Company details

  1. Fashion Designer

Written by the company

ZCRAVE is a New York label for avant-garde womenswear, established in New York in 2018. The collection is dresses, matching sets, tailoring and outerwear, released as capsules through the year and sold at zcrave.com, the official ZCRAVE store, with worldwide shipping. The label is known for precision tailoring, sculptural silhouettes and a focused design language. Forbes has covered ZCRAVE three times, and in September 2023 the label presented its collection during New York Fashion Week with The Daily Front Row. The New York showroom receives clients by appointment. Every order ships with a tracking link, and client care answers by chat, phone, text and email. ZCRAVE replies to its reviews here in public.


Contact info

3.8

Great

TrustScore 4 out of 5

332 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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3.8

All reviews

(332)

19 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful in person

I have visited their incredible store in New York. The clothes are even more beautiful in person. The team at ZCRAVE were so helpful and kind. During my visit, I noticed the clothes left a great impression on the people that walked in.

January 6, 2026
Unprompted review
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Reply from ZCRAVE

Ravadee, thank you for visiting us in New York and for sharing this. We are so glad the pieces made an impression in person, and we will pass your kind words on to the team. ZCRAVE New York

Rated 5 out of 5 stars

Im literally obsessed with this brand

Im literally obsessed with this brand, they get me right at the spot. Love the designs, love the quality, get me more and more of it! It’s a success every single time!

November 6, 2026
Unprompted review
ZCRAVE logo

Reply from ZCRAVE

Gila, thank you so much. Hearing that every piece feels like a success for you means everything to us. We can't wait to dress you again. ZCRAVE New York

Rated 5 out of 5 stars

The quality and style of clothing is…

The quality and style of clothing is outstanding. The staff is generous with their time and very helpful.

November 1, 2026
Unprompted review
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Reply from ZCRAVE

Tamara, thank you so much. We are thrilled you love the quality and style, and your kind words about our team mean a great deal. We will be sure to pass them along. ZCRAVE New York

Rated 1 out of 5 stars

Scammers

Scammers!!! DONT buy . They get on here and say they have no record of the purchase . They are scammers!

My order number : ORDER #19097

Scammers !!

October 15, 2026
Unprompted review
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Reply from ZCRAVE

Meredith, thank you for sending us your emails about order #19097. Your November 2019 order is in our correspondence, and our earlier reply saying we could not find it was a mistake. We are sorry. ZCRAVE New York

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Rated 5 out of 5 stars

Such an amazing brand

Such an amazing brand. The pieces are amazing quality and such unique designs. The owner is an amazing ray of sunshine and pours so much into her projects. 10/10 reccomend!

September 26, 2026
Unprompted review
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Reply from ZCRAVE

Thank you, Mia! Your kind words truly mean a lot to all of us. ZCRAVE New York

Rated 5 out of 5 stars

I absolutely love my ZCRAVE suit

I absolutely love my ZCRAVE suit! The quality, design, and fit exceeded my expectations. It’s elegant, sophisticated, and beautifully made. Being petite, I will need to make a few minor alterations to the length, but that’s certainly not a reflection of the product.

What impressed me even more was the exceptional customer service. ZCRAVE went above and beyond by trusting me with two suits so I could determine which worked best for me. That level of trust and accommodation is something you don’t see every day! I genuinely appreciated their willingness to work with me, and I made it a priority to arrange the return of the suit I wasn’t keeping.

I couldn’t be happier with my purchase and cannot wait to wear it! Beautiful clothing is wonderful, but a company that treats its customers with kindness and trust makes the experience even better.

Thank you, ZCRAVE! You’ve earned a very happy customer!

October 23, 2026
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Reply from ZCRAVE

Maria, thank you so much for your beautiful words and warm feelings. It was our pleasure to help you find the right suit, and we can't wait to see you wear it. ZCRAVE New York

Rated 5 out of 5 stars

A+ experience

Friendly workers who helped me pick the perfect gift for my girlfriend. Truly unique designs that are great for all occasions.

August 12, 2026
Unprompted review
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Reply from ZCRAVE

Thank you, Ben! We are so glad we could help you find the perfect gift. ZCRAVE New York

Rated 5 out of 5 stars

Absolutely loved my experience with…

Absolutely loved my experience with ZCRAVE! Amazing customer service, stunning designs, and excellent quality. I highly recommend them and can’t wait to come back for more wardrobe favorites!

April 12, 2026
Unprompted review
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Reply from ZCRAVE

Thank you, Carmel! We can't wait to welcome you back for more wardrobe favorites. ZCRAVE New York

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Rated 5 out of 5 stars

Absolutely Amazing

Absolutely Amazing – 5 Stars !!!!

I absolutely love ZCRAVE Their designs are insanely beautiful, unique, and absolutely stunning !’ The clothes fit perfectly, true to size, and the quality is outstanding .

I’ve ordered from them several times already, and every single experience has been amazing, Their customer service is exceptional, and it’s rare to find a brand that combines such incredible designs, excellent quality, perfect sizing, and outstanding service.

I will definitely keep ordering again and again. You’ve earned a loyal customer for life.

Highly recommended
! Keep up the amazing work !

August 30, 2026
Unprompted review
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Reply from ZCRAVE

Shiri, thank you for this lovely review and for coming back to us again and again. ZCRAVE New York

Rated 5 out of 5 stars

I received the shirt and dress that I…

I received the shirt and dress that I ordered 2 weeks ago. The dress was a tiny bit big, but got it taken in and it looks great. The shirt is beautiful and the quality is great . The transaction was smooth and it was delivered quickly. Can’t wait to order a few other items I saw on the site.

October 13, 2026
Unprompted review
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Reply from ZCRAVE

Thank you, Kerry! So glad the shirt and dress arrived quickly and that you love them. ZCRAVE New York

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Rated 5 out of 5 stars

Impressive

Honestly, Can’t wait for next time. Everything was just , from shopping experience to delivery - and obviously, the suit I bought. BTW also have top costumer support (I reached out and they answered immediately). Tnx ZCRAVE.

October 1, 2026
Unprompted review
ZCRAVE logo

Reply from ZCRAVE

Thank you, Michal! We are thrilled you love the suit, and we look forward to next time. ZCRAVE New York

Rated 1 out of 5 stars

They now are saying they made a refund…

They now are saying they made a refund in 2022 No details regarding the refund All in response to sending mean email stinging they were going to take down my review from 2022. Show everybody your refund and I will try and track it down ? But this OLD woman would’ve seen a refund of 250 dollars AND BEEN GLAD OF IT Never happened

October 24, 2026
Unprompted review
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Reply from ZCRAVE

Dear Ms. Hill, we located the refund of USD 211.65 for order #52207, settled on May 31, 2022 to the card used for the order, and have sent you the transaction reference privately so your bank can trace it. ZCRAVE New York

Rated 1 out of 5 stars

Zcrave still has not resolved my issue…

Zcrave still has not resolved my issue of never receiving my order. When I presented them with a screen shot proof of communication about it from them they went dark on me. I want my $250!!

December 14, 2025
Unprompted review
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Reply from ZCRAVE

Elise, thank you for six orders with us since July 2024. Order #103543, the navy velvet blazer, was placed on December 14 for $249. A delivery that never arrives is covered by the shipping protection on every ZCRAVE order, and the claim pays the full amount. We should have closed this with you directly and did not. Write to service@zcrave.com with #103543 in the subject line and it is handled the same day. ZCRAVE Client Services

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Rated 1 out of 5 stars

Their nothing but a scam

Their nothing but a scam i made one order that went good but days later they added 39.99 to my bank account was told I would get a refund but then they said the charge was for a membership bull shit I would never pay 39.99 a month for a membership there I will get my bank involved everyone needs to stay away from this place

June 10, 2026
Unprompted review
ZCRAVE logo

Reply from ZCRAVE

Kevin, ZCRAVE has no membership, subscription or recurring charge of any kind, and we find no order under this name. A $39.99 monthly charge is not from us; the merchant name on your statement will show who it is, and your bank can stop it. If you did order from us, send the order number or the email you used to service@zcrave.com and we will trace it the same day. ZCRAVE Client Services

Rated 1 out of 5 stars

Scammmmmmm!!!!!!!!

August 20, 2025
Unprompted review
ZCRAVE logo

Reply from ZCRAVE

This review carries no order, product or date, and we cannot find an order under this name. If you bought from ZCRAVE, send the order number to service@zcrave.com and it will be looked at the same day. ZCRAVE Client Services

Rated 1 out of 5 stars

Order never arrived

This is a scam! I ordered a black suit 2 months ago and have never received it! I really should have read reviews before!! I have called and emailed with NO RESPONSE!! Do not purchase from here

August 28, 2025
Unprompted review
ZCRAVE logo

Reply from ZCRAVE

Lori, a suit that has not arrived two months after the order is a carrier claim, and every ZCRAVE order carries shipping protection that pays in full. We cannot match a first name to an order; send the order number to service@zcrave.com with "Lori, black suit" in the subject line and it is traced and refunded or reshipped the same day. ZCRAVE Client Services

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