Getting through to Zego customer service and connecting with the team takes a long time, and the wait can be quite frustrating. However, once I was finally connected, Jemma was very helpful. She handl... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Insurance isn't always simple. Aaron from Zego made it simple. Clear and concise. Proffessional yet friendly. They gave me a good policy pricing. Very competitive within the market at the time.... See more
Company replied
Michael was very helpful throughout my renewal. I was unsure whether to stick with Zego Sense, but he explained everything clearly and helped me secure a better price. Staying with Zego Sense has w... See more
Company replied
My first time ever making a claim and I can say what a great experience Ive had. Firstly with getting my car recovered which was quick and easy and secondly making the claim with Catherine. Catherine... See more
Company replied
Company details
Information provided by various external sources
Zego is an on-demand insurance provider targeting the UK motor sector. Zego cover works when your standard insurance policy is no longer valid, when you are working, so you only pay when you work. Zego is a unique product provider, backed by large underwriters and offers flexible insurance for workers in the flexible economy. Take back control of your expenses- pay only when you work.
Contact info
Unit 3.09, Tea Building, 56 Shoreditch High Street, London, E1 6JJ, London, United Kingdom
- 020 3308 9800
- support@zego.com
- zego.com
4.3
Excellent
18K reviews
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Extortionate
Rubbish..
Didn't realise the score thing when I got it . But didn't mind because I drive slow and thought we'll we will see if it goes down . Renewal time 98% excellent score didn't drop below 96%ever
And it went up by £300 when I turned off auto renew they phoned i told them why and they didn't care so ended up going elsewhere and it was £450 cheaper ......make no sense at all
May 22, 2026
Unprompted review
Reply from Zego
Hello! Thank you for providing us with your feedback and bringing this matter to our attention. We are unfortunately unable to locate your customer account with the contact details available. We would really appreciate it if you could please provide your contact details via our Trustpilot private message request. In the meantime, please contact us on live chat. Kind regards, Zego.
Reply from Zego
Thank you so much for your 5 star review! It’s great to know that we’ve been able to help. Please do not hesitate to contact us at our live chat if there is anything else you need. All the best, Zego.
She was super helpful and got straight…
She was super helpful and got straight to the point
May 26, 2026
Unprompted review
Reply from Zego
Thank you so much for your 5 star review! It’s great to know that we’ve been able to help. Please do not hesitate to contact us at our live chat if there is anything else you need. All the best, Zego.
Zak was professional
Zak was professional, patient, and polite. I felt well cared for, and everything was explained to me. Very good and professional. I recommend him.
May 26, 2026
Unprompted review
Reply from Zego
We love receiving this feedback. Thank you so much. We'll ensure Zak receives this about their 5 star Customer Service! As always, you can contact us at our live chat if there is anything we can further do to assist you. Take care, Zego.
DO NOT USE!
Complete & utter waste of time & money: I took out insurance for a job which didn't follow through. On cancellation, I was informed that an admin fee was nonrefundable, even though the whole process was automated, with no communications made with a human being during the time of cancellation. Appalling customer service!
EDIT: Full refund only given once reviews posted... too late, I'm afraid.
May 26, 2026
Unprompted review
Reply from Zego
Thank you for your feedback. We apologise for the experience you've had. Your feedback is extremely important to us as this helps us improve our products and services. If there's anything we can do to improve, our dedicated Customer Support team are more than happy to listen. Please do not hesitate to contact us at our live chat. Kind regards, Zego.
Added my partner to my policy
Added my partner to my policy. AI chat it worked really well and then transferred me over to Terry who was really Greta a d helpful.
May 26, 2026
Unprompted review
Reply from Zego
We love receiving this feedback. Thank you so much. We'll ensure Terry receives this about their 5 star Customer Service! As always, you can contact us at our live chat if there is anything we can further do to assist you. Take care, Zego.
Unsafe and counterproductive
I do not believe for a minute the reviews on this site are real....they all read too perfectly, so if you're reading this I would ignore most 5* reviews. In respect of their car insurance, I am uncertain about this product. I consider myself a careful and experienced driver, and I consistently adhere to speed limits. However, the app-based monitoring (which I have to use) has been frustrating. Zego appears to have had issues with certain features, as metrics such as acceleration and cornering have been removed (for the better).
Despite my efforts, I have never been able to achieve an “excellent” driving score. More concerning is that adapting my driving style to meet the app’s criteria feels counterproductive. I find myself focusing more on the speedometer and road signs than on the road itself, which I believe detracts from safe driving rather than enhancing it.
Having driven for over 30 years and always enjoyed it as a natural part of daily life, I now feel frustrated by the level of control the app imposes. Driving no longer feels instinctive, but instead constrained by an algorithmic system that does not always reflect real-world conditions.
The only reason I have given three stars is the premium, which is significantly lower than comparable alternatives. However, I am considering cancelling the policy, as I am concerned about the risk of Zego terminating cover based on app performance.
May 26, 2026
Unprompted review
Reply from Zego
Hello! Thank you for providing us with your feedback and bringing this matter to our attention. We are unfortunately unable to locate your customer account with the contact details available. We would really appreciate it if you could please provide your contact details via our Trustpilot private message request. In the meantime, please contact us on live chat. Kind regards, Zego.
Quick response
Quick response, given priority when network was down and he called me back and was served in a timely and professional manner in a click.
May 26, 2026
Unprompted review
Reply from Zego
Thank you so much for your 5 star review! It’s great to know that we’ve been able to help. Please do not hesitate to contact us at our live chat if there is anything else you need. All the best, Zego.
Plight..and very helpful...gave me time…
Plight..and very helpful...gave me time to understand what to do.how to setup styem..10 out of 10.... thanks
May 25, 2026
Unprompted review
Reply from Zego
Thank you so much for your 5 star review! It’s great to know that we’ve been able to help. Please do not hesitate to contact us at our live chat if there is anything else you need. All the best, Zego.
Reply from Zego
Thank you for your feedback. We apologise for the experience you've had. Your feedback is extremely important to us as this helps us improve our products and services. If there's anything we can do to improve, our dedicated Customer Support team are more than happy to listen. Please do not hesitate to contact us at our live chat. Kind regards, Zego.
Max is so helpful
Max was so helpful, understandable and patience over the our all questions. He has solved our problem very quickly. We appreciate.
May 26, 2026
Unprompted review
Reply from Zego
We love receiving this feedback. Thank you so much. We'll ensure Max receives this about their 5 star Customer Service! As always, you can contact us at our live chat if there is anything we can further do to assist you. Take care, Zego.
Very happy with the customer service…
Very happy with the customer service from Zego so far! The support team was really helpful, patient and quick to explain everything clearly when I had questions about my driver score and the app. As a new driver, this gave me a lot of reassurance. Thank you Alex for the great support!
May 26, 2026
Unprompted review
Reply from Zego
Thank you so much for your 5 star review! It’s great to know that we’ve been able to help. Please do not hesitate to contact us at our live chat if there is anything else you need. All the best, Zego.
I am very satisfied
May 26, 2026
Unprompted review
Reply from Zego
Thank you so much for your 5 star review! It’s great to know that we’ve been able to help. Please do not hesitate to contact us at our live chat if there is anything else you need. All the best, Zego.
Reply from Zego
Thank you so much for your 5 star review! It’s great to know that we’ve been able to help. Please do not hesitate to contact us at our live chat if there is anything else you need. All the best, Zego.
Good and clear communication
I’m very happy with the costume service, very exploratory and spoke clearly
Thanks Max
May 25, 2026
Unprompted review
Reply from Zego
We love receiving this feedback. Thank you so much. We'll ensure Max receives this about their 5 star Customer Service! As always, you can contact us at our live chat if there is anything we can further do to assist you. Take care, Zego.
Excellent support from Alex
Alex provided outstanding customer service. He quickly corrected my address details, checked my policy information, confirmed my Deliveroo and Just Eat cover, and answered all my questions professionally. Even near the end of his shift, he remained patient, helpful and efficient. The whole process was smooth and stress-free. Thank you, Alex, for the excellent support.
May 25, 2026
Unprompted review
Reply from Zego
We love receiving this feedback. Thank you so much. We'll ensure Alex receives this about their 5 star Customer Service! As always, you can contact us at our live chat if there is anything we can further do to assist you. Take care, Zego.
They increase the insurance too much on…
I was paying 158 per month then my bike was stolen when i infom to my insurance rather to accommodate me they increase the insurance too much even they didn’t give me any cover.
May 25, 2026
Unprompted review
Reply from Zego
Hello! Thank you for providing us with your feedback and bringing this matter to our attention. We are unfortunately unable to locate your customer account with the contact details available. We would really appreciate it if you could please provide your contact details via our Trustpilot private message request. In the meantime, please contact us on live chat. Kind regards, Zego.
Was fast and easy over the phone.
Was fast and easy over the phone.
I personally rate Michael that guy will make you finish in less than 10 minutes he will read everything for you and make sure you understand.
May 25, 2026
Unprompted review
Reply from Zego
We love receiving this feedback. Thank you so much. We'll ensure Michael receives this about their 5 star Customer Service! As always, you can contact us at our live chat if there is anything we can further do to assist you. Take care, Zego.
Amazing quick customer service from…
Amazing quick customer service from Terry! Very helpful and amazing service
May 25, 2026
Unprompted review
Reply from Zego
We love receiving this feedback. Thank you so much. We'll ensure Terry receives this about their 5 star Customer Service! As always, you can contact us at our live chat if there is anything we can further do to assist you. Take care, Zego.
Reply from Zego
Thank you for taking the time to provide your feedback. We would like to apologise for the experience you have received and we will be in touch as soon as possible to resolve your issue. In the meantime, please contact us on live chat. Kind regards, Zego.
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