The parcel never arrived. It was sent to sender and I still don't have my refund. However, the assistance team reacted quickly when I reached out to them, so I had an overal good experience!
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See what reviewers are saying
I had a great experience with this service. The stuff is of amazing quality, and everything was packed very securely. Highly satisfied!.
Company replied
I love those blankets, they are lightweight, warm, super pleasant to touch, have lots of different nice colours and patterns, and the most important you’re not sweating under, and it doesn’t cause any... See more
Company replied
I have had a Zelesta duvet ( 200 x 220) for over a year. I still use it as extra for the nights when it gets really cold as it is always ready to use within seconds without having to bother about a d... See more
Company replied
Company details
About Zelesta Nederland
Written by the company
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Contact info
Amersfoortsestraat 65, 3769AE, Soesterberg, Netherlands
- +31 850 601 197
- info@zelesta.nl
- zelesta.nl
Ervaar zelf het gemak van Zelesta
4.3
Excellent
66K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Zelesta Nederland
Hi T VW,
Thank you for your fantastic review! We're thrilled to hear the 260 provides easy comfort and reliable warmth for your mobile home adventures – perfect for on-the-go nights.
If you ever need more tips or anything else, we're here via WhatsApp on our website.
Sweet dreams ahead!
Kind regards,
Team Zelesta
Finally a real summer blanket
I ordered the summer blanket and I am overjoyed with it! Quick Service and good quality. I will be trying the winter ones in time.
April 28, 2026
Reply from Zelesta Nederland
Mevr. Boot-Davidson, Nannette,
Wat een heerlijke review, dank u wel! We zijn ontzettend blij dat het zomerdekbed zo goed bevalt, samen met onze snelle service en de kwaliteit. We kijken uit naar uw ervaring met de winterversie.
We hopen u de volgende keer met 5 sterren te kunnen verrassen!
Mocht u vragen hebben, we staan altijd voor u klaar via Whatsapp op onze website.
Met warme groet,
Team Zelesta
Reply from Zelesta Nederland
Beste Susan vanderheijden,
Wat een heerlijke review, dank u wel! We zijn superblij om te horen dat ons dekbed comfy en cozy aanvoelt, licht en toch lekker warm. Dat is precies waar we bij Zelesta voor staan: betere nachtrust zonder compromis.
Mocht u in de toekomst nog vragen hebben, we staan altijd voor u klaar via Whatsapp op onze website.
Slaap lekker en droom zacht!
Met warme groet,
Team Zelesta
Goed quality light and warm!!
April 17, 2026
Reply from Zelesta Nederland
Beste Tess,
Wat fijn om te horen dat je zo tevreden bent met de kwaliteit! Bij Zelesta zijn we trots op onze dekbedden die licht en toch heerlijk warm zijn. We hopen dat we de volgende keer een dikke 5 mogen scoren.
Mocht je nog vragen hebben, we staan altijd voor je klaar via Whatsapp op onze website.
Met warme groet,
Team Zelesta
Reply from Zelesta Nederland
Dear Kanwal Baluch,
Thank you for your wonderful feedback! We're thrilled to hear that our quilts are delivering on quality, softness, and that perfect warmth for a cozy night's sleep. At Zelesta, we craft them with premium 100% percale cotton and EcoCloud filling to bring that luxury hotel feel right to your bed—because great rest is for everyone.
If you have any questions or need tips to get the most out of them, we're here to help via WhatsApp on our website.
Warm regards,
Team Zelesta
Reply from Zelesta Nederland
Dear LOUISA,
Thank you so much for your wonderful review! We're thrilled to hear that you're impressed with the quality, our service, and the efficient delivery – and even more excited that you're planning to reorder. At Zelesta, we put a lot of care into every detail to make sure you have the best experience possible.
Should you need anything in the future, we're always here to help via WhatsApp on our website.
Met vriendelijke groet,
Team Zelesta
Reply from Zelesta Nederland
Beste Olga Woroniecka,
Wat een fijne review, dank je wel! Het maakt ons blij om te horen dat alles goed beviel. Bij Zelesta draait het om comfortabele nachten, en jouw woorden bevestigen dat we op de goede weg zijn.
Mocht je nog vragen hebben, we staan altijd klaar via Whatsapp op onze website.
Met warme groet,
Team Zelesta
I don’t recommend this shop
I don’t recommend this shop. The product looks nothing like the photo on the website. It is not just photoshop touch up, but entirely a different item. The dimension of the button is completely off and looks simply cheap. I ended up returning the japandi duvet, had to pay for return shipping.
April 12, 2026
Reply from Zelesta Nederland
Dear Ashley Chen,
Thank you for sharing your feedback. We're truly sorry to hear that the product didn't meet your expectations and that you had a disappointing experience with the return process. We take this seriously and want to make it right for you.
Could you please send your order number and phone number to review@zelesta.nl? Our team is ready to assist and find a suitable solution.
Best regards,
Team Zelesta
Disappointed with this purchase
Disappointed with this purchase. The dekbeds feel quite synthetic to the touch, and actually I regret buying them. Maybe the cotton ones.
Customer service on WhatsApp was friendly, but the return policy for the 1+1 deal is quite restrictive and doesn’t really make sense...
April 22, 2026
Unprompted review
Reply from Zelesta Nederland
Hi meru,
Thank you for sharing your feedback. We're pleased our WhatsApp team was friendly, but we're truly sorry the duvets felt synthetic and the 1+1 return policy was restrictive – that's not the experience we aim for.
We'd love to make this right for you. Could you email your order number and phone number to review@zelesta.nl? Our team will reach out quickly with a solution.
Best regards,
Team Zelesta
Good customer service
I had problem with the delivery and they helped me to solve it and it arrived quickly.
My daughters love it
April 12, 2026
Reply from Zelesta Nederland
KHOLOOD AHMED NAJI MOHAMED,
What a joy to read that your daughters are so happy with the duvet – that's the best compliment we could get! We're also thrilled we could quickly sort out the delivery hiccup for you.
Thanks for sharing your experience. If there's anything else we can do, just reach out via WhatsApp on our website.
Met warme groet,
Team Zelesta
Reply from Zelesta Nederland
Dear Edith Van der Linden,
What a wonderful review – thank you so much! We're thrilled to hear how satisfied you are. At Zelesta, we pour our hearts into creating the perfect sleep experience, and your feedback confirms we're hitting the mark.
If you ever need anything else, we're just a WhatsApp chat away on our website.
Sweet dreams and endless comfort ahead!
Kind regards,
Team Zelesta
I wish i knew about this earlier
Easy to order. Delivery was within a few days and really nicely packaged too. Inside a cardboard box in a plastic travelbag with zipper you will find your new Zelesta ready to go. Eversince i have tried it i have not been sleeping under anything else.
March 4, 2026
Unprompted review
Reply from Zelesta Nederland
Michael,
What a fantastic review – thank you so much! We're delighted to hear that ordering was straightforward, delivery quick and the packaging spot on, and above all that it's become your go-to for perfect nights' sleep. At Zelesta, better rest is what we aim for every time.
If you ever need anything else, we're here via WhatsApp on our website.
Met warme groet,
Team Zelesta
Reply from Zelesta Nederland
Beste Ioana Camelia,
Bedankt voor je feedback. Het spijt ons te horen dat de kwaliteit niet aan je verwachtingen voldeed. We willen dit graag voor je oplossen en zorgen voor een betere ervaring. Kun je je ordernummer en telefoonnummer sturen naar review@zelesta.nl? Ons team helpt je snel verder.
Met vriendelijke groet,
Team Zelesta
Nike, soft, warm and cosy
My experience was great because the duvets i bought are exactly as i thought they woud be. Very, very soft fabric, nice and warm, but not to warm. The dellivery also was very Quick. Thank you.
April 11, 2026
Unprompted review
Reply from Zelesta Nederland
Dear Maartje Rozendal,
What a wonderful review – thank you! We're delighted to hear the duvets lived up to your expectations with their super soft fabric, perfect warmth level, and super quick delivery. That's exactly what we aim for at Zelesta.
We hope we can turn that 4 into a 5 next time!
Should you need anything else, we're here via WhatsApp on our website.
Met warme groet,
Team Zelesta
Reply from Zelesta Nederland
Yasaman Mehdipour,
Thank you for your wonderful feedback! We're proud of the quality of our duvets, crafted from 100% percale cotton and filled with EcoCloud filling for that luxurious hotel feel right at home. Everyone deserves great sleep!
If you have any questions or need tips on getting the most out of it, we're here via WhatsApp on our website.
Best regards,
Team Zelesta
Ordered wrong size.
Asked for return labels as I ordered the wrong size. All went smoothly, soon received my credit note and chose 2 bigger ones, delivered in 3 days so less than 2 weeks from start to finish. Love my new, bigger quilts.
March 16, 2026
Reply from Zelesta Nederland
Dear Janet vd Klauw,
Thank you so much for your fantastic review! We're thrilled to hear that the return process went smoothly, your credit note arrived quickly, and your new bigger quilts were delivered in no time – and that you love them now!
It's feedback like yours that makes our team smile. If you need anything else in the future, we're always here via WhatsApp on our website.
Warm regards,
Team Zelesta
Reply from Zelesta Nederland
Beste Noel Coquet,
Hartelijk dank voor uw enthousiaste review! We zijn superblij om te horen dat u tevreden bent met de kwaliteit van ons product en de snelle levering. Dat motiveert ons team enorm om door te gaan met het leveren van topkwaliteit en service.
Mocht u in de toekomst nog vragen hebben, we staan altijd voor u klaar via Whatsapp op onze website.
Met vriendelijke groet,
Team Zelesta
Misleidend product en dure retourkosten
Ik heb een dekbed besteld bij Zelesta en ben eerlijk gezegd erg teleurgesteld over de hele ervaring.
Allereerst is het product totaal niet wat ik had verwacht. Het dekbed is extreem dun en voelt meer als een lichte deken dan als een normaal dekbed. Er is bijna geen warmte of “omsloten” gevoel wanneer je eronder slaapt. De foto’s op de website zijn duidelijk mooier gemaakt en geven de indruk van een veel voller en dikker dekbed dan je daadwerkelijk ontvangt.
Het retourproces is nog erger. Ik heb €5,95 betaald om het product te ontvangen. Daarna moest ik €7,95 betalen om het terug te sturen. Daarnaast kreeg ik de keuze om €2,95 extra te betalen voor verzendbescherming, of €0 maar dan zonder vergoeding als het pakket kwijtraakt. Dat betekent dat je het risico loopt om zowel je geld als het product kwijt te raken.
In totaal ben je ongeveer €16–17 kwijt, zelfs als het product niet aan de verwachtingen voldoet.
Dit voelt erg misleidend en totaal niet klantvriendelijk. Een dekbed hoort als een dekbed te voelen, niet alsof er niets op je ligt.
Ik zou dit bedrijf niet aanbevelen.
I ordered a duvet from Zelesta and I’m honestly very disappointed with the whole experience.
First of all, the product itself is not what I expected at all. It is extremely thin and feels more like a light blanket than a proper duvet. There is almost no warmth or “covered” feeling when sleeping under it. The photos on the website are clearly enhanced and give the impression of a much fuller, thicker duvet than what you actually receive.
The return process is even worse. I paid €5.95 just to receive the product. Then I was told I have to pay €7.95 to return it. On top of that, I had to choose between paying an extra €2.95 for shipping protection or risking €0 compensation if the package gets lost. That means if something goes wrong, you could lose both the product and your money.
In total, you end up losing around €16–17 even if the product doesn’t meet expectations.
This feels very misleading and not customer-friendly at all. A duvet should feel like a duvet, not like there is nothing on you.
I would not recommend this company.
Bestelling #Z891593NL
March 27, 2026
Unprompted review
Reply from Zelesta Nederland
Beste Damian K,
bedankt voor je eerlijke feedback en dat je de tijd hebt genomen om je ervaring te delen. Het spijt ons enorm te horen dat het dekbed veel dunner en minder warm aanvoelde dan verwacht, en dat de foto's en het retourproces niet aan je verwachtingen voldeden. Dat is absoluut niet de bedoeling bij Zelesta.
We willen dit graag zo snel mogelijk voor je oplossen. Kun je je ordernummer Z891593NL en telefoonnummer sturen naar review@zelesta.nl? Ons team staat klaar om een passende oplossing te zoeken en je beter van dienst te zijn.
Met vriendelijke groet,
Team Zelesta
The experience of ordering and buying…
The experience of ordering and buying the duvet was not very good, I didn't receive it until I had a conversation with you. My stars relate to the duvet quality and, as you see, I am very happy with it.
March 12, 2026
Reply from Zelesta Nederland
Dear Michael Dearden,
Thank you for your honest review! We're delighted to hear that you're very happy with the quality of the duvet – that's the biggest compliment we could receive. We're sorry the ordering and delivery process wasn't smooth, but we're glad our conversation helped get it to you.
We hope it continues to provide perfect comfort night after night. If you need anything else, we're always here via WhatsApp on our website.
Best regards,
Team Zelesta
Very disappointed with the quality
I was very disappointed with my coverless
Duvet. There were two marks on the duvet that I had not noticed until i had to wash the
Duvet for the first time. These marks did not wash out. Furthermore washing and drying has caused the filling to start clumping leaving parts of the duvet with little filling. Finally the cover is very creased - it was creased on arrival and equally creased after washing and drying.
March 21, 2026
Unprompted review
Reply from Zelesta Nederland
Dear Angela R. Glatston,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your duvet didn't meet your expectations, especially with the marks, clumping after washing, and creasing issues.
We'd love the chance to make this right and assist you properly. Could you please send your order number and phone number to review@zelesta.nl? Our team is ready to help right away.
Kind regards,
Team Zelesta
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