Called Zempler as I needed a few things doing. Spoke with a very capable and supporting guy. Checked everything and guided me through the issues I had. (holiday related) very reassuring. Always have... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a really positive experience speaking with Zempler’s call assistant Libbie. She was absolutely lovely, patient, and very helpful throughout my query. She took the time to understand my issue,... See more
Company replied
I've recently changed phones and couldn't log in to my account. Having explained this to your operator he was very helpful with getting me to remember my log in details. He managed to do this without... See more
Company replied
The new PIN for my new card did not arrive so I called customer support team. As soon as the customer representative answered the phone, he sorted my issue in 2 minutes and sent through another PIN... See more
Company replied
Company details
Written by the company
Hello, we’re Zempler Bank. We’re here to make money simpler. We know that banking isn’t at the top of most people’s to do lists, that’s why making it less of a chore is at the top of ours. We don’t do banking the traditional way – the wrong way. We do banking that works for the people that need it, when they need it. We’re for the crafters, the grafters, and the self starters. The bank for sole traders and those just starting up. And small businesses with growth on their minds and less time than they’d like. Just because you’re going it alone doesn’t mean you have to do it on your own. That’s where we step in – smart technology, straightforward human service, and bank accounts that meet real-life needs. We’ve already helped over 650,000 businesses get off the ground. We’re here to do banking right and support our customers for the long haul.
Contact info
United Kingdom
- 0330 024 0924
- zemplerbank.com
4.5
Excellent
18K reviews
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Reply from Zempler Bank
Much appreciated, Vijayendra! Your review helps us keep doing what we love 💙 Warm regards - RO
My problem was sorted out very…
My problem was sorted out very quickly,.. the operator was friendly,confident and knowledgeable
July 15, 2026
Reply from Zempler Bank
Hi Ron, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Reply from Zempler Bank
Hi Qamar, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Good application
Good application, quick registration, user-friendly interface.
July 14, 2026
Unprompted review
Reply from Zempler Bank
Hi Gregory, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Reply from Zempler Bank
Hi Ivor, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Ruchin was a great help.i have severe…
Ruchin was a great help.i have severe learning difficulties and rang panicing as i needed help and wasnt able to use my app.Ruchin helped alot and made mw feel much better going foeward.He also made the whole process easier for me.
July 14, 2026
Reply from Zempler Bank
Hi there, we really appreciate you taking the time to leave a review! We’re so pleased Christian was able to support you - your feedback has been shared with the team 💚Kind regards - RO
Reply from Zempler Bank
Hi, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Reply from Zempler Bank
Hi Tony, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
The agent went above and beyond
The agent went above and beyond, and exceeded all expectations.
July 14, 2026
Reply from Zempler Bank
Hi, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Lee was super friendly and an ultimate…
Lee was super friendly and an ultimate professional.
July 13, 2026
Reply from Zempler Bank
Hi Lee, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Knowledgeable Operator
Knowledgeable and helped resolve issue I have been having from the start.
July 13, 2026
Reply from Zempler Bank
Much appreciated, Davinder! Your review helps us keep doing what we love 💙 Warm regards - RO
Max was really helpful
July 13, 2026
Reply from Zempler Bank
Hi there, we really appreciate you taking the time to leave a review! We’re so pleased David was able to support you - your feedback has been shared with the team 💚Kind regards - RO
Reply from Zempler Bank
Hi Srikailash, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
No reply
Still haven’t received any emails to resolve my problems I never complain but my credit score is affected
July 13, 2026
Unprompted review
Reply from Zempler Bank
Hi Sam, we're sorry to hear that you feel this way! We'd like to look into this for you to see if there is anything we can do to resolve any issues you've faced. Could you please respond to the TrustPilot email we've sent with your account name and post code so we can look into this for you? Kind regards - RO
Reply from Zempler Bank
Hi Angela, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
The service was great.
The service was great.
I think his name was Graham, and he was very friendly and helpful and resolved my issue. Thanks :)
July 13, 2026
Reply from Zempler Bank
Hi there, we really appreciate you taking the time to leave a review! We’re so pleased Graham was able to support you - your feedback has been shared with the team 💚Kind regards - RO
Reply from Zempler Bank
Hi Deborah, Thanks for your review. We're so pleased to hear that you had a positive experience with our team and found them efficient and pleasant.
We noticed that your review currently shows a 1-star rating. If this was selected in error, you're able to amend your review on Trustpilot to ensure it accurately reflects your experience. If there's anything else we can help with, please call us on 0330 024 0924.
Reply from Zempler Bank
Hi Lenn, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Easy to understand instructions from the bank Clear concise response to my questions
Clear concise response to my questions. Speedy answering of the phone.
July 13, 2026
Reply from Zempler Bank
Hi Stephen, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Reply from Zempler Bank
Much appreciated, Kunle! Your review helps us keep doing what we love 💙 Warm regards - RO
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