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ZenaPan vous présente ses meilleurs handpans, un instrument à percussion relaxant. Il s'agit d'une sorte de tambour également appelé hang ou hang drum. 🥁 Ses profondes vibrations sont appréciées car elles vous font littéralement voyager dans un monde relaxant. Vous pouvez vous apaisez grâce au son harmonieux que le handpan dégage. ♪ Avec, il est possible d'atteindre facilement la pleine conscience pour détendre son corps et son âme. Nos artisans professionnels vous assure des instruments de musique de qualité, que ce soit par leur son, leur sustain, ou encore leurs vibrations. ♫ Vous avez le choix entre des handpans à 9, 10, 13 ou même 17 notes. Ou encore des tongue drums, alternative au handpan. C'est le meilleur rapport qualité/prix du marché. ✓ ➤ Achetez votre premier handpan chez ZenaPan et payez jusqu'en 6 fois.
I orded a handpan in october 2025 for a birthday present ! And still nothing... the website says it will be delivered in 12 days but it's wrong ! I am very sad... I hope I will received it soon... I am very disappointed...
ordered in December 2024 and now in March 2025 still not received all the command.
Not providing any news. No reimbursement. Avoid this Zenapan and all affiliated website.
Reply from Zenapan
Hello Nicolas,
Thank you for your message, and we sincerely apologize for the extremely long delay.
Your order should have been completed a long time ago, and it’s unacceptable that you're still waiting. We take this very seriously and will contact you by email today to resolve the situation.
Again, we're truly sorry for the inconvenience and lack of communication. We'll do our best to make things right.
I put 1 star because there is not a possibility to put 0. I regret I didn’t read all reviews before I bought from them. After purchasing I have received and email with tracking which never actually been updated. When I ask via email what’s happening they only apologize and bringing same bullshit excuses, that it’s a system error and my order today will be with me. But guys today never came. Does anybody managed to get back payment ?
Reply from Zenapan
Hello Fatima,
Thank you for your message, and I’m truly sorry for the experience you've had.
After checking your order, I can confirm that your handpan was successfully delivered in February. That said, we fully acknowledge the delay and sincerely apologize for the long wait and the lack of transparency in the tracking updates.
Unfortunately, some shipping partners take time to update tracking information, which can make things confusing, especially when combined with high demand and manual handling.
We genuinely hope the instrument met your expectations once received. If anything is missing or you’re still unsatisfied, please don’t hesitate to contact us directly at contact@zenapan.com. We’re here to help and make things right.
This company is a scam. I ordered a product from them in early December and it was not delivered. To all messages over the last 2 months they reply that they are working on refunds. I am currently in the process of filing a lawsuit against this company through an international legal agency.
This people are internet criminals, I do not receive a response to my questions by mail, chat or telephone. DO NOT BUY stuff via zenapan.nl or zenapan.com!!!!!! They are scammers and am now 2000 euros poorer…
They do everything they can to not come across as criminals, but don't fall for this. These are internet scammers!!! We have investigated these scammers and they are still working on their scams so the more people report this the faster further action can be taken on this.
Reply from Zenapan
Cher futur client de ZenaPan,
Nous aimerions prendre un moment pour aborder un récent avis en ligne qui porte des allégations sérieuses contre notre entreprise. Le client en question a posté cet avis seulement une heure après avoir soumis une demande de remboursement, et cela durant un week-end où notre service client n'est pas en opération continue.
Nous tenons à préciser que cette commande n'avait même pas encore été expédiée et que le client a été intégralement remboursé depuis. Les propos indiquant que nous sommes des "escrocs d'Internet" sont donc non seulement prématurés mais également faux.
Nous comprenons l'importance de la réactivité en matière de service client, mais il est également essentiel de fournir à chaque client le temps et l'attention nécessaires pour résoudre chaque cas de manière appropriée. Nous sommes déterminés à maintenir la plus haute qualité de produits et de services et espérons que vous ne laisserez pas un seul avis négatif influencer votre décision d'acheter chez ZenaPan.
Merci de considérer notre côté de l'histoire. Nous espérons avoir l'opportunité de vous montrer notre engagement envers un excellent service client et des produits de haute qualité.
Cordialement,
L'équipe ZenaPan
SCAAAAAAM! GHOST Company!!! To be avoided. I asked for a return, tried to reach them out both by phone & and used their useless chatbot but they never replied... so, I basically lost my money...
Probably made in China, not what it is claimed in their website.
I really hope they will shutdown very soon.
the reasonance get quiet quicker and lower than i was expecting. Its a fine handpan to start but still its all about the quality of the metal i guess
Reply from Zenapan
Dear Mathieu Landry,
Thank you for taking the time to share your feedback with us. We appreciate your honest comments on the resonance and sustain of your handpan. As a brand focused on continuous improvement, we value insights like yours that help us better understand areas for potential refinement.
Our handpans are indeed designed to suit a variety of skill levels, including beginners, but we take pride in the quality of our materials. We understand that musical nuances like resonance and sustain can be a matter of personal preference, and we're sorry to hear that the handpan did not fully meet your expectations in this regard.
Should you have any further concerns or questions, please feel free to reach out to us. We're committed to ensuring our customers are fully satisfied with their purchases.
Best regards,
The ZenaPan Team
!!!! Scam !!! They produce in China, it's NOT handmade, all information on the website is a big marketing scam! You can find the same handpans from massproduction on amazon for 50 euros. No reply on emails, no chance to contact support number, don't let them fool you!
Reply from Zenapan
Chère Sylvia,
Nous regrettons sincèrement que vous ayez une mauvaise impression de notre entreprise. Il semble qu'il y ait une certaine confusion que nous aimerions clarifier.
Tout d'abord, bien que nos handpans soient fabriqués en Chine, la fabrication est néanmoins artisanale et fait l'objet de contrôles qualité rigoureux pour garantir la meilleure sonorité et longévité possible. Notre objectif est de fournir des handpans de qualité à un prix accessible.
En ce qui concerne les handpans à 50 euros sur Amazon, il est très improbable que ces produits offrent la même qualité de son et de fabrication que les nôtres. Vous savez comme nous que la qualité a un coût.
Nous sommes désolés d'entendre que vous avez eu des difficultés à contacter notre support. Nous nous efforçons toujours de répondre aux questions et préoccupations de nos clients dans les plus brefs délais.
Merci pour vos commentaires, ils nous aident à nous améliorer.
Cordialement,
L'équipe ZenaPan
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