Zendure Reviews 

Good Support. Thanks

I have purchased two pvhub1200s and four ab1000 batteries. All have the latest software updates.
1. They do not function correctly in appointment mode. They ignore some schedules and follow others.
2. The system randomly goes into standby mode and requires a hardware reset to wake it up.
3. The appointment schedule says it has been successfully updated but the system randomly ignores the updates. Sometimes they work, sometimes they don’t
4. The WiFi signally randomly drops to Bluetooth connection. But Bluetooth will not connect.
5. Many errors in english translation of the manual which in itself lacks many important details about it operation.
6. Randomly locks and requires constant attention to see if it is still producing power.

There are many other issues and for the cost of the system I would not recommend this brand or product. If it was possible I would return all of it for a refund.

About 8 months ago I bought a product from this company which I first used last week and found that it didn't function. Customer service immediately responded to my request for assistance, first trying to help troubleshoot and then when it was determined that the product was defective, immediately refunded the purchase amount. Outstanding customer service experience. They stand behind their products!

I had a problem with my Hub 2000 for Solarflow, which dosn't work, when it was delivered. Mr. Li Anson from Zendure contacted my 24 h after i have opened a Ticket at the Helpdesk. Within 3 days the Problem was located and i could send back the old HUB 2000 and got an new one. Thank you for the very good and uncomplicated communication.

I had a technical problem with the superBase pro2000 station under warranty and in 30 days I sent the station to Germany and received a new one thanks to the kindness and competence of the person responsible for this problem!

There was an issue with my battery and Lea at Zendure was great. She arranged the pick up and delivery of the battery under challenging circumstances. Customer support was polite and came through.

Good technical support, which has managed my battery breakdowns well, replacing them with a new one.

Nice product, had a problem with it but they solved it. Could go a bit faster but still they fixed the problem

To put it simply Zendure are appalling.
I purchased a Zendure iPhone cable, at x4 market price, due to the fact it has a lifetime guarantee on Amazon.
When it stopped working just over two years later, I spent 3 months messaging to a useless person person called Caroline in Just Services, whom not only took over a week to reply to each message, but lied saying order not placed through Zendure's Amazon Store despite providing receipt!!!
They will say anything to get out of fulfilling there commitment to replace cable once broken, and if you trade with this company, I really home your item doesn't need any After Sales, as a bunch of crooks!

Lea from support was great - I also faced issues with noone answering - until Lea took over. I got my request solved within 2 weeks (replacment of cable initially not sent - cable for connecting satelite and SVB). Many thanks to Lea for her great support and almost instant answers! @Zendure: make sure you have more than just Lea in your support team, things will pick up. However, make sure you value her - she know what customer support means!!

It was all a great experience with the products. Everything is working as. Sometimes the customer service could be a little bit faster. But in the end all problems could be solved.

Update
At least they respond to reviews. I wrote the better buisness buro and the handels register. Within a day of writing i received word they would refund me. Five days later the refund was at my bank. So they are listenning. Would have simply been so much better if they had been listenning the four months before. But in the end I went with Bluetti...in the time it took to get my refund I have a new system, great service and lights...finally. I will give zendure another star for trying to solve it. But cmon guys. You know better.

Original review
Hi Zendure I bought 3000 euro worth of your product and STILL have not received it. It was supposed to be delivered in November!!!! I write, I call, and always I am told that you have no idea when I will get my order. This is truly unacceptable. I surely can wait a bit but our build is now waiting only for this product so we can HAVE LIGHTS!!!!!! please, I wish some customer support and my product. AND that you actually have customer support - your telephone lines are just recordings, your tickets are just autoresponders- I am hoping this will reach someone. I was excited and hopeful about this company and truly sad to see it might be a BIG SCAM. really hopeing not so please @ZENDURE - please fix this, send me my paid for product - respond to my inquiries, Fix your support so that it actually works instead of autoresponders and no people - Please prove me wrong!

It is a scam. Products are either not working or not working as advertised.
Constant problems. Support not answering for months.

The support is not answering my request now since 1,5 months.
I wanted to replace the PVHub-1200 with the PVHub-2000 since it has been released few days after i placed my order or send back the complete set.
There is also no return shipping address published on zendure.de. So it's a deadlock situation with no return address and unresponsive support.

I will try to return either the PVHub-1200 or the complete package to the original senders address and activate paypal buyer protection if no money has been transferred back.

in addition it is stated that there is a 3,6% "transaction fee" (for paypal, 2,6% for credit cards) in case of returns which is against austrian law.

I‘ve owned a few products private and many of them about the Zendure official Homepage.
Yes it‘s true that you have to wait several months for your order to complete because the prices are very good for the things the products offer and so there are plenty of open orders and many of the items are not in stock.
The customer support needs to be upgraded because I‘m waiting minimum 1 week for an email respond! That‘s not good for a „market maker“.
So far I‘ve got normal problems but nothing of the horrible firmware issues I‘ve read about. Thank god for this!
Hopefully the Homepanel for EU will be in stock soon because with my equipment it‘s a must have and the answer: „sorry out of stock“ is not a good one ;)
I‘ll give the company 4 Stars because everything surfaced so far was finished, although it took several months and I‘m still waiting for a refund.
But I think it‘s going to be finished in a few days!
If you can wait for support and you are happy to see great things but you can‘t order them now, only in a year or so, this company is good. The products are awesome from the technical specs.
For me it‘s several Superbase V and the satellites for them.
Hint: please read and ask „before“ you order, because some of the translations or infos given in the sheets is not what you need.
I actually have a problem with the PV Mini Hub because there are 2 different models and that‘s not shown anywhere.

Received a Zendure powerbank as a present and it's not working right. Stops charging external devices after the power level drops below 40% and then turns off. When I subsequently recharge the power bank it always starts charging from that same circa 40% mark meaning that I'm not getting close to the battery capactiy which I should be.

Emailed Zendure with the problem 10 days ago and with a video of the problem and they didn't even have the courtesy to reply.

TLDR: Faulty power bank and terrible customer service - buy another brand (Anker for instance have great customer service usually)

I am at my wits end with this company.
I have been waiting over six months (yep, six months) to get the unit returned as it doesn't work. Jamie J emails constantly to say your return label is being generated - nothing transpires.
The unit is next to useless. My fridge and freezer have defrosted twice because the thing either switches itself off after firmware issues or runs out of charge with no warning. The battery capacity is useless. My Jackery has half the so-called capacity but lasts twice as long.
In short, I'm happy to be patient when a new company has issues but this company treats customers like mugs and ignores issues.

I had ordered the AB2000 together with a SolarFlow system before Christmas with an announced delivery date of January 10. Everything was sent as announced, but to a wrong address, so that both packages were returned to sender. On the second delivery attempt, I again saw an incorrect delivery address, which I immediately reported to Zendure Support. In the end, the two parcels have been delivered to the correct address a few days later. The forwarding of a power socket also worked straight away. I was supervised by the same person at support throughout the whole process, so I didn't have to explain everything all over again. Thank you very much for your persistence.

After some starting issues our Solarflow with 2 AB1000 was working properly and we were happy to have them. So we decided to add another AB2000 to the system. Unfortunatly there was an unsolveable software bug as soon as we added the AB2000 to the system and made the update to the AB1000 akkus.
After contacting the support via e-mail it took some time till we got an answer.
Finally Mrs. Jessica Wen took over our case and we got the needed answers and help very quickly.
The system will be replaced and we are looking forward that finally everything will work again as properly as it did before.
Thanks to Mrs. Jessica Wen for her great support!