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Zengo Reviews 1,098

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TrustScore 4.5 out of 5

4.3

Cryptocurrency Service
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Rated 5 out of 5 stars

When you put in a message to the support team, it may take a little bit for them to respond, but when they do, they are on your case pretty quick to find out exactly what’s going on. Jacob has been wo... See more

Rated 1 out of 5 stars

Couldnt get into my account. tried to talk to support. They couldnt help, told me to delete account and consider it a loss and start a new account. Are you kidding me? So they keep all my crypto becau... See more

Company replied

Rated 5 out of 5 stars

This is my first attempt at using cryptocurrency and learning about block chains and different types of crypto. Zengo has made it so incredibly easy to not just use crypto but learn about it as well.... See more

Rated 5 out of 5 stars

Zengo has been 5star for years now - however as of this month Dec 2024 the UK government will not let UK residents buy bitcoin through Zengo or any of their affiliates (moonpay, Transak, etc). If you... See more

Company replied

Company details

  1. Cryptocurrency Service

About Zengo

Written by the company

Zengo is the most secure crypto wallet with no private key vulnerability with unparalleled simplicity.
Buy, trade, sell, earn and store Bitcoin, Ethereum, BNB, DOGE, and 380+ other crypto assets with unbelievable simplicity and bulletproof security.

Buy crypto securely though any of the following payment methods: PayPal, credit/debit card, bank account transfer, SEPA (in Europe), Apple Pay, Google Pay, Cash App.

Zengo’s 3-Factor secure authentication process ensures that 1) no one but you can access your crypto, and 2) your wallet is backed up, so you can recover your crypto through a secure verification process.

Desktop accessible - Securely manage and purchase assets from either your mobile device, or from the convenience of your desktop, both powered by Zengo's bulletproof security record.

Here's the best part: there's no password to remember - or forget. No private keys to store - or lose. Zengo eliminates the risks of accidental loss and malicious account theft.

Zengo Pro: While Zengo Essentials is the most secure crypto wallet to self-custody for free, upgrading to Zengo Pro unlocks a suite of premium industry-first security features.
  • Create Multiple Wallets to enhance security, privacy, and organization by managing your high-value assets, minting wallets, and public-facing wallets separately.
  • Protect assets from unauthorized withdrawals with Theft Protection
  • A built-in Web3 Firewall
  • Ensure assets never get lost with Legacy Transfer, the industry’s first inheritance-style feature.
  • Priority live support
  • And a growing list of additional perks and benefits

    Learn more about this industry-leading security standard here: https://zengo.com/pro
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    • Contact info

    You should know

    4.3

    Excellent

    TrustScore 4.5 out of 5

    1K reviews

    5-star
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    1-star

    Replied to 96% of negative reviews

    Typically replies within 24 hours

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    Rated 5 out of 5 stars

    I have used zengo for a while now and…

    I have used zengo for a while now and their customer service is next level good, they always respond fast and try to resolve your issue this is how live chats are suppossed to work, fast and convenient. Thankyou.

    December 12, 2025
    Unprompted review
    Rated 5 out of 5 stars

    ZenGo +++

    Since I started using ZenGo, I feel much more secure regarding the "safeguarding" of my assets. I've rarely had any issues, but they've always been resolved very quickly by the support team!

    November 21, 2025
    Unprompted review
    Rated 5 out of 5 stars

    Excellent support

    Excellent support, immediate reply and effective service..

    November 20, 2025
    Unprompted review
    Zengo logo

    Reply from Zengo

    Thank you very much for taking the time to share :)

    Rated 1 out of 5 stars

    Wallet Connect Issue - 3 months

    Has anyone at ZenGo working on WalletConnect issues?​
    I have significant DeFi LP funds on Polygon tied to my Zengo address, reported access problems for 2–3 months, and keep getting ‘engineering is working on it’ with no ETA or workaround.
    I would really appreciate someone senior taking a look so I can finally exit those positions.
    Not taking accountability for lack of will to solve important issue and lack of transparency is another Red Flag.

    November 8, 2025
    Zengo logo

    Reply from Zengo

    if your funds are on a chain we do not support there is nothing we can do to help and assist and positing a negative review will not help

    Rated 5 out of 5 stars

    Swift and helpful

    Swift and helpful! Very greatful for helping me out💪🏽

    November 11, 2025
    Unprompted review
    Zengo logo

    Reply from Zengo

    Thanks for sharing!

    Rated 2 out of 5 stars

    Why are Zengo sending me random emails

    Why are Zengo sending me random emails? Ive never given you my email or used your product. Please someone explain.

    November 9, 2025
    Unprompted review
    Zengo logo

    Reply from Zengo

    We had a temporary glitch with our one of our email providers. this is now resolved and we apologize for the inconvenience

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