I could find the products I need with fair prices. Also, money depositing was smooth. I had no doubts like "okay I sent money but where is it?", it instantly reflected to my account. Although, sinc... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything was made easy to actually buy. It is a good third party for people who don't have ways or purchasing goods that Japan doesn't sell outside of their country. The Fees ones the one thing that... See more
Company replied
Update the system so that it doesn't block products (like soccer balls) and the purchase can be made faster.
Company replied
I did 5 orders with Zenmarket and the last one was recently. Like the previous ones, even this time I'm very happy with the package because it was wrapped so well and, even if I chose the cheap shipp... See more
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Company details
About ZenMarket
Written by the company
Established in 2014, ZenMarket has emerged as a trusted ally for shopping enthusiasts around the globe, facilitating purchases from Japan's top stores and auction sites, including Yahoo Auctions, Amazon, Rakuten, Rakuma, and Mercari.
With over 2 million loyal users, we have dispatched more than 1 million parcels worldwide.
Our comprehensive services offer not just shopping ease, but also a loyalty program that rewards our cherished customers. Ensuring smooth transactions, we provide a plethora of safe payment options: credit cards, PayPal, Swift, Skrill, Stripe, and Coingate.
At ZenMarket, our multilingual customer support extends across the globe, diligently addressing your queries 24/7. With partnerships with leading shipping giants like FedEx, DHL, and UPS, we ensure your items are delivered safely and affordably.
Experience our exclusive photo service to view your items in Japan before they're shipped. Opt for our free consolidation service to bundle your purchases, saving on space, time, and costs. Let us make your Japanese shopping journey seamless and rewarding.
Your Parcel is Insured and Tracked!
All parcels are insured and include tracking
Where other services try to charge you outrageous extras for adding tracking and insurance, all your purchases with ZenMarket include tracking and we insure your parcel to make sure you can receive your items or your money.
Contact info
Sakaisuji L Tower 10F, Kawaramachi 1-7-7, Chuo-ku,, 550-0048, Osaka, Japan
- 06-4560-4070
- contact@zenmarket.jp
- zenmarket.jp
4.1
Great
9K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This was my first purchase.
This was my first purchase and I could not be happier. The attention and care that was put into packing and protecting everything greatly exceeded my expectations. I am grateful for the excellent service and will be ordering again soon. Thank you.
April 8, 2026
Unprompted review
Reply from ZenMarket
Thank you so much for your kind review!
We’re delighted to hear that your first experience with us exceeded your expectations. We truly appreciate your support and look forward to assisting you again soon.
Sincerely,
The ZenMarket Team
Very disappointed by the service
I am absolutely disappointed with the service from ZenMarket. My package was returned to them because the courier falsely claimed I had moved. Despite me providing mountain-loads of evidence, including invoices and photos of other parcels successfully delivered to my exact address during the same week, ZenMarket refused to accept it.
They keep moving the goalposts, asking for "official" government documents that are impossible for me to provide, just to avoid admitting the carrier made a mistake. This company lacks any sense of accountability or basic customer support. They are happy to take your money, but the moment something goes wrong, they hold your items for ransom. I will be closing my account as soon as I (hopefully) receive my items after paying for shipping again. Save your time and money, shop elsewhere.
March 25, 2026
Unprompted review
Reply from ZenMarket
Hi Angela, We’re truly sorry to hear about your experience, and we understand how frustrating this situation must feel.
Our intention in requesting official documents was to meet the requirements needed to properly review the claim. However, we recognize that these documents may not always be accessible, and we’re sorry for the added stress this has caused.
Please rest assured that we are reviewing your case carefully and exploring how we can move forward given the information you’ve already shared. We will update you as soon as we have further clarity.
We understand how disappointing this experience has been, and we sincerely appreciate your patience while we work toward a resolution.
Sincerely, the ZenMarket team
Very slow handling
Items took way too long to be registered.
Took another 8 days for packing.
Response in messege center was slow
April 8, 2026
Unprompted review
Reply from ZenMarket
Hi Hussain, thank you for your feedback - We’re really sorry to hear about your experience - that’s definitely not the level of speed or communication we aim to provide.
Delays in item registration and packing can sometimes happen during busy periods, but we understand how frustrating it is when it takes longer than expected, especially combined with slow responses from our support team.
We appreciate your feedback and are actively working to improve both our processing times and response speed. Thanks for your patience, and we hope to provide you with a much smoother experience next time.
Sincerely, the ZenMarket team
Smooth and Professional Service From Start to Finish
I’ve had an excellent experience using ZenMarket. The whole process was smooth, clear, and very professional from start to finish. Their platform makes it incredibly easy to buy items from Japan that would otherwise be difficult to access.
What impressed me the most was their communication and transparency. Every step — from purchasing the item, to warehouse storage, to international shipping — was clearly explained and handled very efficiently. The packaging was also outstanding: my items arrived very safely packed and in perfect condition.
Customer support was responsive and helpful whenever I had questions, and the shipping options were flexible and reasonably priced. You can really feel that they care about providing a reliable service.
I am extremely satisfied and will definitely continue using ZenMarket in the future. Highly recommended to anyone who wants to buy from Japanese marketplaces with confidence.
April 7, 2026
Unprompted review
Reply from ZenMarket
Thank you so much for your kind words and continued support! We’re happy to hear your overall experience with us has been pleasant and your recommendation is highly appreciated. It means a lot to us that we could help you get the items you wanted. Thank you for choosing us!
Sincerely, The ZenMarket Team
I recommend Zenmarket
I did 5 orders with Zenmarket and the last one was recently. Like the previous ones, even this time I'm very happy with the package because it was wrapped so well and, even if I chose the cheap shipping this time (that took 90-270 days), the package went early (few days before the 90th day).
I recommend Zenmarket
April 7, 2026
Unprompted review
Reply from ZenMarket
Thank you so much for your review! We're thrilled to hear that everything arrived safely. We look forward to helping you again soon! Sincerely, The ZenMarket Team
I could find the products I need with…
I could find the products I need with fair prices. Also, money depositing was smooth. I had no doubts like "okay I sent money but where is it?", it instantly reflected to my account.
Although, since this was my first experience, there could be better introduction about whole process. Shipping options and prices were a bit blind shot to me while buying products.
April 7, 2026
Unprompted review
Reply from ZenMarket
Thank you for your review and feedback! We’re glad to hear you could find the items you wanted and appreciate your feedback on the introduction process. Thanks again for choosing ZenMarket and we hope to assist you again soon!
Sincerely,
The ZenMarket Team
Shipping and broker fees was very…
Shipping and broker fees was very unclear and way more than I expected.
All in costs to purchase are almost impossible to anticipate.
April 4, 2026
Unprompted review
Reply from ZenMarket
Hi David, thank you for your feedback - we understand how frustrating unexpected shipping and broker fees can be. These costs can vary based on destination and customs, which makes them hard to estimate upfront, but we do have a shipping calculator available to help estimate some of the costs.
If you need any further support on your order please reach out to our customer service team through your account!
Sincerely, The ZenMarket Team
Great experience
Great service. Communication was spot on , payment was easy. Would recommend to anyone looking to purchase items from Japan.
April 3, 2026
Unprompted review
Reply from ZenMarket
Thank you for your review ! We're glad to hear the communication was good and the process was smooth all round - We hope to support your future purchases as well.
Sincerely,
The ZenMarket Team
Great choice of products
Great choice of products, fast delivery, great packaging. amazing for us european that want that special japanese item!!!
April 2, 2026
Unprompted review
Reply from ZenMarket
Thank you for your review! We're glad to hear you were satisfied with your service and our website, It means a lot to us that we could help you get the items you wanted. Thank you for choosing us!
Sincerely, The ZenMarket Team
ZenMarket
ZenMarket is the best proxy service I have used: great communication, great packaging, fast shipping. Would 100% recomend.
April 2, 2026
Unprompted review
Reply from ZenMarket
Thank you for your review ! We're glad to hear the service was great to use and the shipping was smooth all round - We hope to support your future purchases as well.
Sincerely,
The ZenMarket Team
The best middleman service by far
The best middleman service by far. Have used them for years and have never had a problem. Their customer service is quick to respond, their storing, handling, packing and shipping is always superb and they're honestly one of the best companies i've ever dealt with. You get what you pay for. Thank you Zenmarket
April 2, 2026
Unprompted review
Reply from ZenMarket
Thank you so much for your kind words and continued support! We’re happy to hear your overall experience with us has been pleasant and your recommendation is highly appreciated. Thank you for choosing us!
Sincerely, The ZenMarket Team
Highly recommend this service
I've used ZenMarket for four parcels now and it's been a seamless experience from start to finish each time. Purchasing the items was easy and intuitive, and their customer service is attentive and quick to respond to my queries when I was still unfamiliar with the service. All of my parcels arrived very quickly and in good condition. For some of my parcels, I had requested for the booklets to be wrapped in opaque covering to obscure the covers and it was done very carefully and very well!
April 2, 2026
Unprompted review
Reply from ZenMarket
Thank you so much for your kind words and continued support! We’re happy to hear your parcels arrived safely. It means a lot to us that we could help you get the items you wanted. Thank you for choosing us!
Sincerely, The ZenMarket Team
Great platform
An excellent platform for ordering products from Japanese marketplaces. Intuitive and user-friendly UX. Feedback allows you to stay updated on the ordering process.
April 1, 2026
Unprompted review
Reply from ZenMarket
Dear Timofei,
Thank you very much for your kind review.
We’re glad to hear that you found the platform intuitive and user-friendly, and that the updates throughout the ordering process were helpful. Providing a smooth and transparent experience is very important to us.
We truly appreciate your support and look forward to assisting you again in the future.
Sincerely,
The ZenMarket Team
This is not my first time using ZenMarket
Excellently packaged and processed quickly! This is not my first time using ZenMarket and I will continue to do so. Thank you!
March 31, 2026
Unprompted review
Reply from ZenMarket
Dear Yuliia,
Thank you very much for your continued support and kind words.
We’re delighted to hear that your items were packaged well and processed quickly. It means a lot to us that you choose to use ZenMarket again and plan to continue doing so.
We truly appreciate your trust and look forward to assisting you with many more orders in the future.
Sincerely,
The ZenMarket Team
No problem, straight forward process !
First time ordering using this kind of proxy service and from all the resource I done this one was the nose straight out the simplest one and I was right to go with ZenMarket ! I just look forward see how the package will arrive as I ordered a fishing rod and also paid for the reinforcement of the package. Anyway from my first experience with this I fully recommend it.
March 31, 2026
Unprompted review
Reply from ZenMarket
Dear Ion,
Thank you very much for your detailed review.
We’re glad to hear that your first experience with a proxy service was smooth and straightforward, and that you found ZenMarket easy to use. It’s also great to know that the packaging and reinforcement met your expectations.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Sincerely,
The ZenMarket Team
Reply from ZenMarket
Dear Mattia,
Thank you for your message. We’re very sorry to hear about this situation.
Receiving an item different from what you ordered is understandably concerning. Please contact our support team through your account’s Message tab if you haven’t already, so we can investigate this case and assist you as quickly as possible. We have also sent you a request for more information.
We take such matters seriously and will do our best to help resolve this for you.
Sincerely,
The ZenMarket Team
Reply from ZenMarket
Dear Jimmy,
Thank you very much for your kind review.
We’re glad to hear that your experience was smooth and satisfactory. Your feedback is greatly appreciated and motivates our team to keep providing reliable service.
We look forward to assisting you again in the future.
Sincerely,
The ZenMarket Team
Poor UX and Archaic Payment System
The platform’s UI is unintuitive and feels significantly outdated. Navigating the site and managing orders requires an unnecessary learning curve that doesn't align with modern e-commerce standards.
The biggest pain point is the fragmented, two-step payment model (paying for the item first and the shipping weeks later). This process is discouraging and creates financial uncertainty for international buyers. ZenMarket should follow the lead of platforms like Tiendamia, which streamline the entire process into a single, transparent transaction (Product + Logistics).
Furthermore, the deposit-based system is archaic. Since the platform operates in JPY, users are forced to deposit more than the exact value to cover fluctuations, and retrieving that leftover balance is a tedious process. Not allowing a direct checkout for the exact amount is a major friction point.
Modernizing the checkout experience and the user interface is essential to remain competitive. Currently, the complexity of the process overshadows the quality of the proxy service itself.
March 30, 2026
Unprompted review
Reply from ZenMarket
Dear Diego,
Thank you for taking the time to share such detailed feedback.
We’re sorry to hear that the platform and payment process did not meet your expectations. We understand how the current structure, including the two-step payment process and balance-based system can feel less intuitive compared to more traditional e-commerce checkouts.
That said, these elements are part of how proxy services operate, as items must first be purchased and received at our warehouse before international shipping can be calculated and arranged. We recognize, however, that this can still create friction in the user experience, and your feedback highlights areas where clearer guidance and improvements would be valuable.
Your comments regarding the interface, payment flow, and overall usability have been noted and will be shared with our team for consideration as we continue working to improve the platform.
We appreciate your honest input and the time you took to outline your experience.
Sincerely,
The ZenMarket Team
I regret using this service
I regret using this service. The parcel took more than one week to create after it arrived to the warehouse, and it’s been almost a month now after sending it with EMS, and I still did not get the parcel.
March 30, 2026
Unprompted review
Reply from ZenMarket
Dear Forbruker,
Thank you for your feedback. We’re very sorry to hear about the delays you’ve experienced.
Processing times at the warehouse can occasionally be longer than usual depending on order volume, and once shipped, delivery times are handled by the carrier and may vary due to customs procedures or local postal conditions.
Sincerely,
The ZenMarket Team
Reply from ZenMarket
Dear Ibis,
Thank you very much for your kind review.
We’re glad to hear that your experience was quick and straightforward. Providing a smooth and hassle-free service is always our goal.
We truly appreciate your support and look forward to assisting you again in the future.
Sincerely,
The ZenMarket Team
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