I could find the products I need with fair prices. Also, money depositing was smooth. I had no doubts like "okay I sent money but where is it?", it instantly reflected to my account. Although, sinc... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Everything was made easy to actually buy. It is a good third party for people who don't have ways or purchasing goods that Japan doesn't sell outside of their country. The Fees ones the one thing that... See more
Company replied
Update the system so that it doesn't block products (like soccer balls) and the purchase can be made faster.
Company replied
I did 5 orders with Zenmarket and the last one was recently. Like the previous ones, even this time I'm very happy with the package because it was wrapped so well and, even if I chose the cheap shipp... See more
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Company details
About ZenMarket
Written by the company
Established in 2014, ZenMarket has emerged as a trusted ally for shopping enthusiasts around the globe, facilitating purchases from Japan's top stores and auction sites, including Yahoo Auctions, Amazon, Rakuten, Rakuma, and Mercari.
With over 2 million loyal users, we have dispatched more than 1 million parcels worldwide.
Our comprehensive services offer not just shopping ease, but also a loyalty program that rewards our cherished customers. Ensuring smooth transactions, we provide a plethora of safe payment options: credit cards, PayPal, Swift, Skrill, Stripe, and Coingate.
At ZenMarket, our multilingual customer support extends across the globe, diligently addressing your queries 24/7. With partnerships with leading shipping giants like FedEx, DHL, and UPS, we ensure your items are delivered safely and affordably.
Experience our exclusive photo service to view your items in Japan before they're shipped. Opt for our free consolidation service to bundle your purchases, saving on space, time, and costs. Let us make your Japanese shopping journey seamless and rewarding.
Your Parcel is Insured and Tracked!
All parcels are insured and include tracking
Where other services try to charge you outrageous extras for adding tracking and insurance, all your purchases with ZenMarket include tracking and we insure your parcel to make sure you can receive your items or your money.
Contact info
Sakaisuji L Tower 10F, Kawaramachi 1-7-7, Chuo-ku,, 550-0048, Osaka, Japan
- 06-4560-4070
- contact@zenmarket.jp
- zenmarket.jp
4.1
Great
9K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Very disappointing experience with…
Very disappointing experience with ZenMarket.
My account was suddenly suspended for “security reasons” without any clear explanation after I had already purchased multiple items through their service.
Many of my items were already marked as “Bought”, meaning they were successfully purchased from sellers and were expected to arrive at the ZenMarket warehouse. However, after the suspension I received no clarification about what will happen to these purchased items.
Additionally, I sent a €171 bank transfer following the instructions provided by ZenMarket support. After the suspension, a refund was issued but it went through currency conversion, which caused me to lose part of my money due to exchange rate differences and conversion fees.
I contacted ZenMarket support multiple times asking for clarification about:
• the purchased items
• the €171 bank transfer
• the financial loss caused by the refund conversion
Unfortunately, several days have passed and I still have not received any clear response.
At this point I have collected all evidence including payment receipts, transaction records, and screenshots of communication with support.
I hope ZenMarket will finally respond and resolve this situation fairly.
March 6, 2026
Unprompted review
Reply from ZenMarket
Hi ghstberry - Thank you for sharing your experience and we apologise for any concern this may have caused. We have replied to your inquiry via message; please check there for further details.
Sincerely, the ZenMarket team
Update the system so that it doesn't…
Update the system so that it doesn't block products (like soccer balls) and the purchase can be made faster.
February 2, 2026
Unprompted review
Reply from ZenMarket
Dear Ivan,
Thank you for your feedback and suggestion.
Some items may be temporarily restricted by the system while our team reviews whether they can be shipped safely and in accordance with carrier regulations. This helps ensure that parcels comply with shipping rules and reach customers without issues.
We appreciate your suggestion about improving the process to make purchases faster and will pass your feedback along to our team for consideration.
Sincerely,
The ZenMarket Team
Damaged product received
Damaged product received, zero support from ZenMarket
I ordered a Tascam deck through ZenMarket and specifically paid extra for 'Photo Service' and 'Reinforcement.' Despite this, the item arrived with a bent chassis. When I complained, they used their own warehouse photos to claim the damage was already there, but they NEVER informed me before shipping. If the damage was visible in the warehouse, why did they ship it? Now they only offer 10% refund after I paid massive customs duty. Their Twitter team is also silent. Extremely unprofessional service
Update
Thank you for the reply, but your explanation is contradictory. If the damage was 'clear' in the warehouse photos (as claimed by your claim team), why was I not notified before international shipping? You shipped a damaged item despite me paying for Photo and Reinforcement services. A 10% refund doesn't even cover a fraction of the heavy customs duty I paid for a damaged unit. I will contact your support again as suggested, but I expect a fair resolution this time, not just policy excuses.
FINAL UPDATE (14 March 2026):
ZenMarket's 're-review' is a complete disappointment. They admit their staff cannot identify defects in photos but expect customers to do so. This makes their paid 'Photo Service' useless. More importantly, they claim that because the external box had no dents, they aren't responsible for the bent chassis of the Tascam unit. This is impossible—if the unit is bent inside a 'reinforced' box without external impact, it proves the damage happened AT their warehouse during their own handling or poor internal packaging. They are hiding behind policies to ignore a clear loss of my ₹10,383 customs duty and a damaged product. I strongly advise others to BEWARE. ZenMarket takes no responsibility for their own staff's negligence. I will now escalate this to international consumer forums and continue to share my experience on every audio community platform.
March 3, 2026
Unprompted review
Reply from ZenMarket
Dear Viren,
Thank you for sharing your feedback. We’re very sorry to hear that your item arrived damaged and understand how frustrating this situation must be.
Our photo service is designed to help customers check the condition of items once they arrive at the warehouse before international shipment. If visible issues are detected at that stage, customers can decide how to proceed before the parcel is sent abroad.
Regarding packaging, reinforcement is an additional protection service intended to reduce the risk of damage during transit, especially for fragile items, but it cannot fully eliminate the risks associated with international transport.
As outlined in our responsibility policy (https://zenmarket.jp/en/responsibility.aspx
), ZenMarket is responsible for items while they are in our warehouse, but we are not responsible for damages that occur during domestic or international delivery, although we still try to provide compensation where possible within the limits of the item’s purchase value.
We understand that the outcome may feel disappointing, particularly after paying customs fees, and we regret that this experience has impacted your trust in our service. If you would like us to review the case again, please contact our support team via your account so we can take another look.
Sincerely,
The ZenMarket Team
Great choice for Europeans
I was recommended to switch proxies to ZenMarket and wow! I'm very positively surprised and regret not trying it out earlier!
Very easy to use, very quick shipping (had to wait much longer with ky previous proxy despite using the same shipping method) and I love that there's a separate feature for favorites and a cart.
Customer service is also very good, they're kind and helpful, respond quickly.
I'm very happy that they're charging the tax fees right away, thanks to this the parcels go through customs smoothly and the flat fee upon receiving it as always the same. It was the biggest game changer to me over the previous proxy where I had to constantly contact customs and then paid massive fees on pick-up.
Oh and I also like the loyalty program and coupons
March 11, 2026
Unprompted review
Reply from ZenMarket
Hello Maddie!
Thank you very much for your detailed and thoughtful review.
We’re delighted to hear that switching to ZenMarket has been a positive experience for you and that the platform has been easy to use. It’s great to know that the faster shipping, customer support, and features like favorites and the cart have made a difference for you.
We’re also glad that the tax handling process helped make customs clearance smoother for your parcels. Providing transparency and predictability for our customers is something we work hard to maintain.
Thank you again for your kind words about our loyalty program and coupons. We truly appreciate your support and look forward to assisting you with many more purchases in the future.
Sincerely,
The ZenMarket Team
Thank you so much.
Thank you so much for the very professional packaging, the good communication concerning delivery delays and the outstanding services, it’s a plaisure to work with you’re membres.
Have a Nice day.
Greet
March 11, 2026
Unprompted review
Reply from ZenMarket
Dear Greta,
Thank you very much for your kind words.
We’re delighted to hear that you were satisfied with the packaging and communication from our team. It means a lot to know that our efforts helped make your experience a positive one.
We truly appreciate your support and look forward to assisting you again in the future.
Sincerely,
The ZenMarket Team
Took a while to figure out
Took a while to figure out
Was a little lost after paying for product but then got an email to create a parcel. Wonder if I could have left the first CD in for a few days while waiting for the second CD to arrive, then ship in one box. Had fun and I'm very happy overall. I think you should promote the "add website " search feature more. Watched the YT video four times before that clicked in my head and then was excited to try it. Found my product and pasted the URL and it worked. That was the last option to try because seller would not ship out of country and I was surprised how easy that was, but I kept focusing on " key words ".
March 10, 2026
Unprompted review
Reply from ZenMarket
Thank you very much for your thoughtful review.
We’re glad to hear that, after the initial confusion, you were able to get the hang of the process and successfully place your order. Yes, it is possible to wait for multiple items to arrive at the warehouse and then combine them into a single parcel when you’re ready to ship, as long as they are within the storage period.
We also appreciate your suggestion about promoting the “Add website” search feature more clearly. Feedback like this is very helpful, and we will be sure to pass it along to our team.
Thank you again for sharing your experience.
Sincerely,
The ZenMarket Team
Zenmarket!!!! ❤️❤️
Zenmarket gave me points to buy more things genuinely I love them it was so easy to switch the company i was gonna have ship my package too I am supporting them 10/10 5/5
March 10, 2026
Unprompted review
Reply from ZenMarket
Dear Micah,
Thank you very much for your kind review.
We’re glad to hear that you enjoyed using the platform and that switching the shipping method was easy for you. It’s also great to know that the ZenPoints were helpful for your purchases.
We truly appreciate your support and look forward to assisting you again in the future.
Sincerely,
The ZenMarket Team
Zenmarket was amazing
Zenmarket was amazing! They packaged all my stuff so well! And they even followed my packing requests to the letter! I definitely recommend them. 💖
March 9, 2026
Unprompted review
Reply from ZenMarket
Hello Elizabeth!
Thank you so much for your wonderful review.
We’re very happy to hear that you were satisfied with the packaging and that our team was able to follow your packing requests closely. It’s great to know that everything arrived just as you hoped.
We truly appreciate your recommendation and look forward to helping you again with your future purchases.
Sincerely,
The ZenMarket Team
fast and efficient
fast, everything arrived in perfect conditions, everything went smootly!
February 7, 2026
Unprompted review
Reply from ZenMarket
Thank you very much for your kind review.
We’re delighted to hear that everything arrived quickly and in perfect condition, and that the whole process went smoothly for you. Feedback like yours means a lot to our team.
We look forward to assisting you again with your future purchases from Japan.
Sincerely,
The ZenMarket Team
Probably won't use again
Not the best or clearest platform to use with certain things. Had to do the shippers job for them regarding finding out whether the shipping company would accept my item? Surely if it's the only option available for my delivery, they would know of that item could be sent via that method
March 3, 2026
Unprompted review
Reply from ZenMarket
Dear Sophie,
Thank you for taking the time to share your feedback.
We’re sorry to hear that parts of the process felt unclear. When it comes to shipping eligibility, the available methods depend on the destination country, parcel size, and the shipping carrier’s own restrictions. ZenMarket offers several international shipping options (including EMS, AVIA, Surface, and courier services such as FedEx and DHL) but the availability of these methods can vary depending on the item and destination.
Because carriers set their own shipping rules, there are cases where we must confirm directly with them whether a specific item can be accepted for a particular shipping method. We understand this can feel inconvenient, and we appreciate your patience in helping clarify those details.
Your feedback is valuable and helps us identify areas where our guidance can be clearer for customers.
Sincerely,
The ZenMarket Team
Great efficiency
Well, didn’t expect to receive my parcel this fast, in just around one week. Efficiency!
Because the guide says it might takes some time to reach, so myself is surprise as well.
March 6, 2026
Unprompted review
Reply from ZenMarket
Dear Chong Wei Ooi,
Thank you very much for your kind review.
We’re glad to hear that your parcel arrived faster than expected and that the delivery experience was a pleasant surprise. While shipping times can vary, it’s always great when everything moves quickly and smoothly.
We truly appreciate your feedback and hope to assist you again with your future purchases from Japan.
Sincerely,
The ZenMarket Team
Easy and simple to use
Buying and adding items to the cart and paying for them was simple and easy, parcel preparation and shipping took a few days but no problems occurred. shipping prices seemed a bit higher than other services like buyee but seems fine for the amount of items sent (over 10+ vs 1).
Update:
Got my parcel today, everything was cushioned with bubble wrap and well protected, every item arrived without damage and in perfect condition. Definitely would use the service again!
March 3, 2026
Unprompted review
Reply from ZenMarket
Thank you for your thoughtful review.
We’re glad to hear that the purchasing process was simple and easy for you and that the parcel preparation and shipping went smoothly overall. We also appreciate your honest comparison and feedback regarding shipping prices. As parcels with multiple items can vary in size and weight, shipping costs may differ depending on the carrier and destination.
Thank you again for sharing your experience, and we hope your parcel arrives safely soon.
Sincerely,
The ZenMarket Team
My first purchase from Japan
I made my first ever purchase from Japan through ZenMarket and everything went really smoothly.
Everything in regards of shipping and VAT (valuable added tax) went as well as it could. In addition DHL shipped the package from Osaka to Finland in only 3 days which I was surprised by.
I’m extremely happy with my experience. I’ll definitely gladly use ZenMarket as a proxy in the future as well when I want to order something from Japan.
March 5, 2026
Unprompted review
Reply from ZenMarket
Dear Simo,
Thank you very much for sharing your experience with us.
We’re delighted to hear that your first purchase from Japan through ZenMarket went smoothly and that the shipping process met your expectations. It’s great to know that your parcel arrived quickly and that everything regarding shipping and VAT was clear along the way.
We truly appreciate your trust in our service and look forward to assisting you again with your future purchases from Japan.
Sincerely,
The ZenMarket Team
Trustworthy and realiable
Thanks to ZenMarket I was able to purchase rare Mugen part directly from Japan! Each step of the process was clearly described and the package has been secured with tons of buble wrap, paper and additional reinforcements on each edge of the box. I will definitely come back later for more!
February 26, 2026
Unprompted review
Reply from ZenMarket
Dear Kamil,
Thank you very much for your kind review.
We’re delighted to hear that you were able to find the rare Mugen part you were looking for and that the process felt clear from start to finish. It’s also great to know that the packaging and reinforcements helped ensure your items arrived safely.
We truly appreciate your trust in ZenMarket and look forward to assisting you again with your future purchases.
Sincerely,
The ZenMarket Team
There is just better proxies
Customer Service is quite slow, packaging is decent, Over all not worth the fee compared to other proxies who Charge 300-500 yen.
November 13, 2025
Unprompted review
Reply from ZenMarket
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience did not fully meet your expectations, particularly regarding response times. Our team works to assist each request as carefully and quickly as possible, but during busy periods replies may sometimes take longer than we would like.
We appreciate your comments about packaging, and we also understand that pricing comparisons are important when choosing a proxy service. Feedback like yours helps us continue improving our service and the value we provide to customers.
Thank you again for your review.
Sincerely,
The ZenMarket Team
There is no apparent reason to divide…
There is no apparent reason to divide processes of purchasing items and then later parcelling the items purchased. Why is it that the customer can’t select shipping at the same time when they buy an item? Why can’t the customer see what shipping will cost right when they purchase their item(s)? If there is a possible way for the customer to get free shipping, why is it not advertized well on the website? Your competition garner none of these questions.
March 4, 2026
Unprompted review
Reply from ZenMarket
Hi MrRyanHolder,
Thank you for your feedback. Our service works a bit differently from a typical online store because we purchase items from Japanese shops on your behalf and have them sent to our warehouse first. Once your items arrive, you can choose how to pack and ship them internationally, including combining multiple purchases into one parcel.
Because shipping costs depend on the final parcel’s weight, size, packing method, and shipping carrier, they can only be calculated after the items arrive at our warehouse.
We appreciate you sharing your thoughts and will continue working to make this process clearer for customers.
Sincerely, the ZenMarket team
Best bang for buck thanks again.
Well packed, best pricing thanks again.
February 25, 2026
Unprompted review
Reply from ZenMarket
Thank you so much for your review! We're thrilled to hear that everything arrived safely. We look forward to helping you again soon! Sincerely, The ZenMarket Team
I definitely don't recommend it
I definitely don't recommend it. I used to buy a lot of things there until the packages started being packed very sloppily, even thoughtlessly. Of course, some items arrived damaged, and that's where the problem arises: Zenmarket employees refuse to acknowledge complaints in such cases, even though the damage occurred during transportation and all packages are insured. So, in short, I pay high shipping costs, I pay insurance, the items are damaged, and they claim nothing happened and I won't receive any compensation. Buyee is much better.
February 25, 2026
Unprompted review
Reply from ZenMarket
Hi Radek,
Thank you for sharing your feedback. We’re sorry to hear that your experience was disappointing, and we understand how frustrating it can be when an item arrives in a condition you didn’t expect.
After reviewing the case, our logistics team confirmed that the packing method used was appropriate. The item was also listed as “junk” on the auction page, which indicates it may already have defects or damage. Because of this, the case was not eligible for compensation under the shipping insurance, as each claim is reviewed based on factors such as the item’s original condition and the packing method used.
That said, we wanted to acknowledge your concerns and offered a 20% goodwill refund as an exception.
For future purchases - especially large, heavy, or fragile items - we recommend selecting reinforcement packing for additional protection during international shipping.
Sincerely, the ZenMarket team
Great way to shop Japanese items
From price confirmation, packing and to ship was done very swiftly. The whole process was explained step by step as I proceed with and instructions were clear to understand. The only issue that stands out to me was the estimated shipping cost given by the fee calculator was a lot cheaper (about half of the actual shipping fee) than what I had to pay and that was a little surprising. Even I put in the exact dimensions and weight of my parcel after I had my parcel shipped, the calculator was still giving me only half of the actual shipping cost.
Overall it was a good experience and I would consider using ZenMarket again.
February 26, 2026
Unprompted review
Reply from ZenMarket
Thank you for your review and feedback - we're glad to hear your overall experience was good and that your items arrived swiftly ! We're always looking to improve and your comments help us to do that. We hope we can help you again !
Sincerely, The ZenMarket Team
Very complicated and took ages
Very complicated and took ages!
I wanted my products when I was living in Japan, but only when I had already purchased products found out that they don't ship within Japan. When back in NZ and wanted to ship I applied a discount for shipping which went through. When I added the funds for shipping it didn't show and took more messaging to have it accepted. But then again, I got told I can't apply the discount for whatever reason and had to pay the balance of the shipping too which again caused trouble because it didn't show in my account until I messaged again backwards and forwards. Really annoying the whole experience! I hope one day I will receive what I ordered and then never use this service again!
February 26, 2026
Unprompted review
Reply from ZenMarket
Hi Sabine,
Thank you for your feedback, and we’re sorry to hear that your first experience felt frustrating.
Our service currently only ships internationally, so domestic shipping within Japan isn’t available. It appears this may not have been clear initially, and we understand how that could cause confusion.
We also apologize for the delay in confirming your Wise payment — we appreciate your patience while it was resolved.
Regarding the shipping discount, the promotion requires the parcel value to be over a certain amount. Since the parcel didn’t meet that requirement, the code unfortunately couldn’t be applied.
We appreciate you giving our service a try, and we’ll continue working to improve communication and make the process clearer for new users. If you still need any assistance with your order, our support team will be happy to help.
Sincerely, the ZenMarket team
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