Excellent customer service-- they responded to my concern right away about damaged formula cans and walked me through how to check if the contents were safe. They also said they'd pass on my feedback... See more
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Review summary
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We love Zen Organic Formula. It was a life saver after having severe problems when giving my son US brand formulas. Shipping is always fast and customer service is top notch. My son is thriving on Jov... See more
Company replied
After researching multiple baby formulas, we felt like Jovie goat milk was the cleanest, and best product for our little girl. We started out mixing it with breast milk to transition her to formula on... See more
Company replied
Great Quality for low Price! Zen Organic Formula offers the most diverse and high quality products for the lowest prices. They are very professional and pay extra attention to safe packaging. Most... See more
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Company details
Written by the company
Get the healthiest organic baby formula from trusted European brands. No GMOs or chemicals, just natural goodness. Bundle, subscribe and get up to 30% discount. Worldwide Express Shipping for FREE.
Contact info
Segment 3, Unit A6973, 6921RC, Duiven, Netherlands
- support@zenorganicformula.com
- zenorganicformula.com
4.6
Excellent
966 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Buyers be aware
Buyers be aware, though its Web site states "skip the 15% tariffs", that may not be true for all.
I placed an order for well over $800, I received an invoice from UPS, with 200% tariff on my baby formula order, total charge of $330.
I notified ZenOrganic of this invoice a month ago, still without any resolution.
December 1, 2025
Unprompted review
Reply from Zen Organic Formula
We’re very sorry for the frustration and concern this situation has caused. Please understand that we take matters like this very seriously. Our team has already filed a formal dispute regarding these charges with the carrier and we are currently waiting for their resolution. Unfortunately, tariff and customs assessments are determined by local authorities and carriers, but we are actively following up to seek clarification and a fair outcome. We truly appreciate your patience and will continue to keep you updated as soon as we receive a response.
Highly recommend looking elsewhere
Highly recommend looking elsewhere. Package was lost in transit, company refunded my money. Connected with the company and they told me I could pay it or leave it. Just to get a bill from FedEx that was sent to collections. Horrible experience.
January 14, 2026
Unprompted review
Reply from Zen Organic Formula
We’re very sorry to hear about your experience and truly regret the frustration this situation has caused. This is certainly not the level of service we strive to provide. We understand how concerning it must have been to receive a bill notice, especially after the order was refunded, and we apologize for the stress and confusion surrounding this matter. Please reach out to us directly at support@zenorganicformula.com with your order details so we can look into this further and work toward a proper resolution.
Order placed - no delivery!
I placed an order for six cans but after more than 16 days without delivery, I contacted customer support. My package was stuck at customers and they were unable to give me any further information. After requesting a refund, they agreed to honor it.
January 30, 2026
Unprompted review
Reply from Zen Organic Formula
Thank you for sharing your feedback, and we sincerely apologize for the delay you experienced with your order; unfortunately, customs processing times are outside of our control and can sometimes cause unexpected hold-ups. We’re glad we were able to honor your refund request and appreciate your patience and understanding throughout the situation.
Super fast shipment
Super fast shipment, while Hipp German Bio Combiotik Stage Pre resolved my baby’s stomach issues within one week! Reordering now to try other stages of Hipp formula from Zen Organic Formula!
November 27, 2025
Reply from Zen Organic Formula
Thank you so much for your kind review. We’re thrilled to hear that HiPP German Bio Combiotik Stage PRE helped resolve your baby’s stomach issues so quickly and that you were happy with our fast shipping, and we truly appreciate you choosing Zen Organic Formula for your little one’s nutrition!
Great prices and fast delivery
Great prices and fast delivery. Formula has an expiration date of 10 months out which is great. Looking forward to ordering again.
January 15, 2026
Reply from Zen Organic Formula
Hi Morgan,
Thank you so much for your wonderful review! We’re glad to hear you’re happy with the pricing, fast delivery, and the long expiration date on the formula. We truly appreciate your trust and look forward to serving you again soon!
Kind regards,
Zen Organic Formula Team
Reply from Zen Organic Formula
Thank you so much for the kind words! We’re thrilled you love our products and that your order arrived quickly.
Fast, hassle free shipping to US
The formula was delivered in perfect condition within 3days to US. The price is unbeatable and the smooth delivery makes it easy for first time parents like me. My baby's gut loves HiPP!
January 8, 2026
Reply from Zen Organic Formula
Thank you so much for sharing your experience! We’re thrilled to hear the formula arrived quickly and in perfect condition. Supporting first-time parents means everything to us, and we’re so happy your baby is thriving on HiPP.
Got my formula without tariffs very…
Got my formula without tariffs very quickly. My baby only takes the hypoallergenic formula and it’s so hard to find had no issues with zen! Thank you
December 2, 2025
Reply from Zen Organic Formula
Hi Romina,
We’re thrilled to hear that your formula arrived quickly and without any tariff issues. We know how hard it can be to find the right hypoallergenic formula, so we’re really glad we could help.
Kind regards,
Zen Organic Formula Team
No hidden shipping fees
No hidden shipping fees, great feed back about when it would arrive, and instructions on returns damaged goods explained.
January 6, 2026
Reply from Zen Organic Formula
Thank you for your review! We’re glad to hear that everything was clear regarding shipping fees, delivery updates, and return instructions for damaged items. Transparency and communication are very important to us, and we truly appreciate you taking the time to share your experience.
I Love Zen Organic Formula
Zen organic formula has great selection and prices! Shipping has been fast every time I’ve ordered!
December 28, 2025
Reply from Zen Organic Formula
Thank you so much for your great review! We’re happy to hear that you’re pleased with our selection, pricing, and consistently fast shipping. Your support means a lot to us, and we truly appreciate you choosing us. We look forward to serving you again!
Reply from Zen Organic Formula
Hi Lilit,
Thank you for sharing your feedback! We’re glad to hear your baby liked it.
Kind regards,
Zen Organic Formula Team
Finally a formula that works for our baby!
Formula arrived quickly and it’s the only formula we’ve been able to find that works for our baby. She is intolerant to cow and sheep milk so this rice-based formula is a game changer. Grateful for this site!
December 29, 2025
Reply from Zen Organic Formula
Hi Makena,
Thank you so much for your kind review! We’re truly happy to hear that the formula arrived quickly and has been such a positive change for your baby. Knowing it’s helping where other options haven’t makes our work incredibly meaningful.
We’re grateful you chose us and are always here if you need anything in the future!
Kind regards,
Zen Organic Formula Team
Fast shipping
I purchased six cans of my baby’s goat milk formula once it became hard to find in America. I received my shipment very quickly with no issues. Also, the formula I received seems to be a little bit different than the American version, it looks even cleaner inside the bottle with less residue. My baby really loves this formula!
December 15, 2025
Reply from Zen Organic Formula
Hi Camille,
Thank you so much for sharing your experience! We’re thrilled to hear that your order arrived quickly and without any issues, and even happier to know that your baby is enjoying the goat milk formula.
European formulas can sometimes look slightly different from U.S. versions due to regional production standards, but they meet very high quality and safety requirements. We’re glad it’s been a great fit for your little one!
Thank you again for choosing us and we truly appreciate your trust and support.
Kind regards,
Zen Organic Formula Team
The HiPP Comfort formula has been a…
The HiPP Comfort formula has been a help both for constipation and reflux issues. Also, I noticed a difference in how easy my baby burps.
December 8, 2025
Reply from Zen Organic Formula
Thank you so much for sharing your experience! We’re really glad to hear that HiPP Comfort has helped with both constipation and reflux, and that you’ve noticed a positive difference with burping as well. It’s always reassuring to know a formula is making feeding more comfortable for your baby. Thank you for trusting us and we’re happy to be part of your baby’s journey!
Great product and excellent support!
Great product and excellent support!
I am very satisfied with this formula. We had a minor issue with the delivery, but customer service resolved it incredibly fast. Highly recommended for both the quality and the service!
August 18, 2025
Reply from Zen Organic Formula
Thank you so much for your kind review! We’re delighted to hear that you’re very satisfied with the formula and that our customer support was able to resolve the delivery issue quickly. Providing both high-quality products and excellent service is very important to us, so your feedback truly means a lot.
We’ve had a great experience ordering…
We’ve had a great experience ordering HiPP formula through Zen Organic Formula for our infant daughter. The shipping was incredibly fast, packaging was secure, and the entire process was smooth and reliable. It gives us peace of mind knowing we can consistently get high-quality formula without stress. We’re very happy customers and highly recommend Zen Organic Formula to other parents looking for a trustworthy source.
December 5, 2025
Reply from Zen Organic Formula
Thank you so much for your wonderful review! We’re delighted to hear that you’ve had such a great experience ordering HiPP formula for your daughter and that the shipping, packaging, and overall process met your expectations. Providing parents with a smooth, reliable experience and peace of mind is very important to us, so your kind words truly mean a lot. Thank you for your trust and recommendation. We look forward to continuing to serve your family!
Thank you!!!!
Hollé goat milk is the best and Zen Organic Formula has been excellent in providing great customer service and speedy shipping. I highly recommend!
December 9, 2025
Reply from Zen Organic Formula
Hi Stephany,
Thank you for the wonderful recommendation! We’re so glad to hear you’re happy with your order and our customer service and shipping.
Your support truly means a lot to our team!
Kind regards,
Zen Organic Formula Team
Super Fast Delivery
I live in the US and was running short on Holle Goat 1 and was starting to panic that I would run out. I tried Zen by chance and they got my delivery to me in a matter of a few days. So grateful!
December 15, 2025
Reply from Zen Organic Formula
Hi Nacky!
Thank you so much for taking the time to share your experience! We’re truly happy to hear that we were able to get your Holle Goat 1 delivered quickly when you needed it most. We know how stressful it can be when formula is running low, and we’re grateful you trusted us during that moment.
Thank you again for choosing us, we’re always here if you need anything in the future!
Kind regards,
Zen Organic Formula Team
Great price and fantastic quality
Great price and fantastic quality! Delivery is fast!
December 2, 2025
Reply from Zen Organic Formula
Thank you for your great review! We’re so happy to hear that you’re pleased with the price, quality, and fast delivery. Your support means a lot to us, and we look forward to serving you again soon!
Dishonest and Terrible Website …
My first time ordering at this website because I thought they have great deals i order advance so I know I'll get it on time before my baby's run out I have ordered before at different website they arrive on time I reach out but they dont have answer why my order is getting return to the sender this website sucks and if I don't get my order this week I want my money back or take it to legal cause you guys dont care obviously for babies that has run out of milk and have no other options you guys are terrible
December 22, 2025
Unprompted review
Reply from Zen Organic Formula
Hi Joanna,
We’re truly sorry for the stress and frustration this situation has caused, especially when it comes to something as important as your baby’s formula. We completely understand your concern.
After reviewing your order, it appears that the package was held by customs and unfortunately did not clear inspection, which is why it is now being returned to the sender. This was outside of our control, but we sincerely apologize for the inconvenience and worry this has caused.
We did reply to you directly via email, though it’s possible our message may not have reached you. Please rest assured that we are more than willing to reship your order or assist with a resolution that works best for you.
We truly care about our customers and their families, and we would appreciate the opportunity to make this right. Please check your inbox (and spam folder) so we can assist you as soon as possible.
Thank you for bringing this to our attention.
Kind regards,
Zen Organic Formula Team
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