zenrunningclub.com Reviews 

Really happy with my shoes. Good fit and really responsive. Added bonus of strong environmental credentials.

Love Zen RC shoes. Good for the planet . And my 10k PB 😎

I love my Zen Running Club ZR S
I have had a pair of the ZR S for quite some time now. They are very comfortable and look great in blue. I like to use them when I'm out and about on my feet all day.

Just recieved my Zen Running Club Future 1s - Great fit and very comfortable

The short summary:
I ordered shoes that didn't fit, requested a return, used the provided return label to return the shoes. After repeatedly following up, I received no communication from Zen Running for weeks. Eventually, the payment processor's purchase protection issued a refund.

The full story:
I ordered a pair of shoes, received them but they were not a good fit for me.
On the same day I received the order I sent an email to their customer service asking to return the shoes (their website states a 30-day refund policy).
Three business days later, I received a reply offering a refund or exchange, along with a DPD shipping label. They also mentioned a "return document" which I did not receive.
I handed the parcel to DPD the same day and informed customer service, also mentioning the missing "return document." I did not receive a response.

According to DPD tracking, the parcel was delivered three days later. I did not receive any update from Zen Running.
Since it was an international shipment, I wanted to ensure they received the parcel. I therefore followed up with their support team again a few days later and requested an update on the return. I did not get a reply.

After a week of waiting, I contacted the payment processor's purchase protection service. Their first step is for me to contact the seller through their system. I sent a message explaining the situation and waited another week without a response from Zen Running.

By now it had been 3 full weeks since they received the return and I still had not received any communication from them.
I escalated the case to the payment processor's purchase protection. The same day, Zen Running used the payment processor's system to offer a refund but only after I return the shoes. No message or explanation.
Once again this was three weeks after they already did received the returned shoes according to DPD tracking. The return label had been provided by Zen Running themselves.

I had previously provided the tracking link and email communication to the payment processor but I now submitted them again. I did not get any reply from Zen Running and one week later the purchase protection decided the case in my favor and refunded the money.

Since Zen Running did not communicate with me after their initial email, I do not know if the missing "return documents" caused an issue or weather they had some legitimate internal issues that caused delays. I only know that I had to use the payment processor's purchase protection service in order to finally get a refund 4 full weeks after the return parcel was delivered.