I realised the Ashes Boxing Day Test wasn't going to make it to three days. I found three tickets late on the first day for the following (sold out) days play at Zenseats. I wasn't sure and worried a... See more
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Have tried to contact someone about my order and heard 0 response and feel very unsafe about the whole situation 😭. Supposedly selling tickets to Australian GP 2025, but from reviews I've heard. N... See more
Company replied
I had an excellent experience with Zenseats.com! I purchased tickets for an event and received them a week before the date, as promised. The seats were fantastic, exactly as described. The process was... See more
Company replied
I like potentially many other people was a bit skeptical before purchasing Melbourne Grand Prix tickets as it was hard to find information on Zenseats and there were limited reviews etc. I can tell yo... See more
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Company details
Written by the company
Zenseats is the premium secondary ticket marketplace that gives you access to the most in-demand events across Europe. Thanks to a carefully curated network of professional suppliers, we are able to constantly offer our customers top-tier, reliable tickets for the widest range of popular sports, music and entertainment events.
Contact info
Walter Gropius Business Centre,, Limassol, Cyprus, 3076, Cyprus, Cyprus
- support@zenseats.com
- zenseats.com
4.1
Great
42 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Held my nerve on Boxing Day tickets and…
Held my nerve on Boxing Day tickets and they came through. Was nervous purcahsing from ZenSeats with few reviews, based out of Greece, and little digital footprint, but the Tickets came through. The website worked well, customer support followed up and it paid off! Phew! Would use again!
December 26, 2025
Unprompted review
Last minute Boxing Day Test tickets sorted!
I realised the Ashes Boxing Day Test wasn't going to make it to three days. I found three tickets late on the first day for the following (sold out) days play at Zenseats. I wasn't sure and worried a bit about being scammed, especially since the phone support line was a disconnected number in Cyprus, but the next day my emails were answered, fears were quelled and the tickets worked! One day beforehand, sold out event, no worries. Definitely recommend.
December 27, 2025
Unprompted review
We are waiting for the lady gaga…
We are waiting for the lady gaga tickets concert, when they sent the email with view my tickets, it only shows the website of Zenseats and there is no tickets. So frustrating that we've been waiting for long and it's only one day to go before the concert and still no tickets sent.
December 9, 2025
Unprompted review
Reply from Zenseats
We’re really sorry to hear how stressful this experience has been, especially so close to the concert. This is absolutely not the level of service we want to provide.
We’ve checked your order and can see that your Lady Gaga tickets were sent sent to you via ticket transfer on the 8th December. Please make sure to check the email address linked to your booking (including your spam/junk folder) for the ticket transfer email and follow the steps to accept the tickets.
If you’re still unable to see them, please contact our support team with your order number and the email address used for the booking so we can help you access your tickets straight away.
DON'T HESITATE - ZENSEATS IS LEGIT!
like a lot of people, my dad and i bought tickets off zenseats to go see AC/DC in sydney and were extremely skeptical. after having the time of my life seeing one of the best rock bands of all time perform, i can say with absolute certainty that zenseats are legit sellers!
we were a bit stressed about it considering our tickets werent sent when we bought them, so i sent an email and their customer service is top notch! assured us that we will receive the tickets once theyve been released from the supression field and even gave us an estimate on when we would be receiving these tickets and it was all correct!! so dont worry if your tickets havent instantly been sent, just send them an email about it and theyll get back to you
if i had a couple criticisms that i think zenseats should improve on, is the fact that you have to go digging in their website to find a phone number in case of an emergency, and as well there is some spelling errors in their privacy policy (i only read them because i was scared that we got ripped off lol)
but no, other than that, we got into the event with ease and will definitely be buying from zenseats again in the future!
November 21, 2025
Unprompted review
Reply from Zenseats
Thanks so much for sharing! It’s awesome that everything worked out smoothly and you had an incredible time at AC/DC! Nothing beats seeing a legendary band live. Thanks again for the detailed breakdown - it’ll definitely put a lot of worried buyers at ease.
Yet to receive my ashes tickets that I…
Yet to receive my ashes tickets that I have booked in June.
Also I am not able to make a contact to their support team. Really confused whats going to happen.
November 14, 2025
Unprompted review
Reply from Zenseats
Hi Niraj, all tickets are due to be sent shortly - we've checked but not recieved an email from you? please email us support@zenseats.com
I never received the tickets for the…
I never received the tickets for the concert, but I was charged.
No replies to emails, and the "emergency" number never answered...
Shameful
July 5, 2025
Unprompted review
Reply from Zenseats
Dear Marion,
We're truly sorry to hear about your experience using Zenseats it’s absolutely not the standard we aim to uphold.
We’ve emailed you directly and want to sincerely apologise for the inconvenience caused. A technical error on our website unfortunately affected some ticket deliveries, and we understand how frustrating this must have been.
We've also processed a full refund immediately, which should reflect on your account shortly.
Regarding the emergency contact line, we've spoken to the team responsible to ensure this is urgently addressed and doesn't happen again.
Thank you for your patience, and again, our sincerest apologies.
Best regards,
Sofia Peratikou
Great value and service.
March 16, 2025
Quick and easy purchase
November 27, 2024
Tickets arrived seamlessly
December 19, 2024
Seamless ticket purchase
December 18, 2024
Surprisingly Good - We got the tickets we wanted and the…
We got the tickets we wanted and the communication with Zenseats was efficient and responsive.
March 16, 2025
Reply from Zenseats
Hi Don!
Thank you for your kind words! We're so glad to hear you got the tickets you wanted and that our team was able to provide efficient and responsive service. We appreciate your support and look forward to helping you with future events!
Best,
The Zenseats Team
Tickets for F1 Grand Prix Melbourne
We bought 3 tickets for the F1 Grand Prix in Melbourne after being disappointed having not being able to get Grandstand seats through the Australian ballot. We were sceptical at first if we were going to be scammed, not really knowing the validity of the sight, and being told we may not get the tickets until a couple of days before the event. We were over the moon when we got the tickets a week before Xmas and could surprise our Granddaughter. Have just returned from a great weekend at the Grand Prix and are so happy that we got the tickets through Zenseats. Ultimately it was a good experience. Thankyou, my granddaughter (and us) have made some great memories together.
December 16, 2024
Reply from Zenseats
Hi Nicole,
Thank you so much for your wonderful review! We completely understand the initial scepticism, and we’re thrilled that we could provide you with the grandstand experience you were hoping for. Knowing that your granddaughter had an unforgettable time makes it all the more special!
We're so happy to have been part of creating such amazing memories for you and your family. Hope to see you back for more incredible events in the future!
Best,
The Zenseats Team 🎟️✨
Reliable
Got the tickets I bought in plenty of time for the event.
Would've preferred to see my exact seat numbers at the time of purchase.
March 16, 2025
Reply from Zenseats
Hi Ryhs,
Thank you for your kind words! We're so happy to hear that you had a great experience with Zenseats and that everything went smoothly. It’s amazing to know we could help create such special memories for you and your granddaughter at the Grand Prix! 🎟️🏎️
We appreciate your trust in us and hope to help you with more unforgettable events in the future!
Best,
The Zenseats Team
The tickets were never sent and the…
The tickets were never sent and the website was very unhelpful
November 26, 2024
Reply from Zenseats
Hi Pip,
We're sorry to hear about your experience. We can confirm that your tickets were sent in November, and we can see your email accepted the transfer but we’d love to look into this further for you. Please reach out to our support team so we can investigate further.
Best,
The Zenseats Team
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