The item was originally on back order and then was suddenly shipped within a recent time frame. However, when the lights arrived, they were shattered. I received a swift response to my complaint s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The only reason for 5 stars was because the part we needed was backorder for so long but the product is great and perfect for our application. Communication was also good.
Company replied
I was sent a defective product that didn't work right out of the box. Now I have to wait to see if my refund/replacement will be approved. However, I am updating my original 1-star rating to 5 star... See more
Company replied
UPDATE: I was contacted and offered a replacement which I think is outstanding service! Because I can use it, I let them know I appreciated the offer but would keep it. (The product I ordered was de... See more
Company replied
Company details
- #30 of 42 best companies in Home Improvement Store
- #2 of 2 best companies in Door Shop
- #17 of 19 best companies in Hardware Store
Written by the company
At ZenSupply, we make it easy. Our exceptional service complements our extensive selection of commercial and residential products. Our experts are here to ensure a seamless and satisfying experience. With extensive knowledge and expertise, our team provides recommendations and answers to all your questions. We’ve done the heavy lifting—studying catalogs, vetting products, and making it easy to find and configure what you need. Whether it's a complex commercial project or a simple upgrade or replacement, our experts are ready to assist every step of the way. At ZenSupply, we open new doors and create endless possibilities, delivering the most powerful experience.
Contact info
777 Brickell Ave #500, 33131, Miami, United States
- (877) 560-7886
- hello@zensupply.com
- zensupply.com
4.3
Excellent
220 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a really great experience with…
I had a really great experience with Zen Supply. We just built a house and ordered all interior and exterior door knobs. I even ordered the wrong size exterior knobs and had no issues with returns and refunds. Great customer service, and also great prices.
December 30, 2025
Reply from ZenSupply
Thank you for the thoughtful review and for choosing ZenSupply for your new home build. We’re glad to hear you found the right Emtek hardware and that our team made the exchange process simple and stress-free when adjustments were needed. Getting it right even after the order is placed is part of delivering real value.
At ZenSupply, we make it EASY to source interior and exterior door hardware with accurate specs, fair pricing, and responsive support you can count on. From first selection to final install, we’re here to keep your project moving without friction.
We appreciate your trust and look forward to supporting future projects with the same level of service and reliability.
Product shipped on the promised date…
Product shipped on the promised date (after short back order w/ a notice at time I placed initial order). Item specs are spot on; gr8 packaging.
January 7, 2026
Reply from ZenSupply
Thank you for the detailed review! We’re glad to hear your Pemko sill nosing shipped exactly when promised and that the specifications and packaging met your expectations. Clear backorder communication, accurate product details, and dependable fulfillment are all part of delivering a seamless experience.
At ZenSupply, we make it EASY to source the right products with confidence no surprises, no guesswork, just results you can rely on.
We appreciate your trust and look forward to supporting your next order with the same precision and reliability.
Great place to buy fast and easy
Loved it. Easy purchased and found just what I needed also fast delivery.
January 7, 2026
Reply from ZenSupply
Thank you for the great review! We’re glad you found exactly what you needed and that your experience from purchase to delivery was fast and seamless. Getting the right plumbing parts quickly, like your Nibco sanitary tee, is critical, and we’re proud to deliver without delays or confusion.
At ZenSupply, we make it EASY to source plumbing, electrical, lighting, and door hardware products with speed, clarity, and confidence.
We appreciate your business and look forward to supporting your next order with the same easy, efficient experience.
Reply from ZenSupply
Thank you for the review! We’re glad to hear your Weslock Colonial Handleset arrived earlier than expected. Fast, dependable delivery is a key part of keeping projects on schedule, and we’re happy we could deliver ahead of time.
At ZenSupply, we make it EASY to source trusted door hardware with clear communication, reliable fulfillment, and zero guesswork.
We appreciate your business and look forward to supporting your next order with the same speed and reliability.
Superb staff
Your staff was very helpful. They determined the replacement OMNIA lock and then helped me order it.
January 6, 2026
Reply from ZenSupply
Thank you for the great feedback! We’re glad our team was able to quickly identify the correct Omnia mortise lock replacement and guide you through the ordering process. That hands-on support and product expertise is exactly what sets ZenSupply apart.
At ZenSupply, we make it EASY to get the right answers and the right hardware without confusion or wasted time. From precise replacement parts to expert guidance, we’re here to keep your projects moving.
We appreciate your trust and look forward to supporting your next order with the same level of service.
Horrible experience!
Horrible experience!! Worst vendor I ever deal with took 3 months to fulfilled an order, the order was cancelled and confirmed cancelled then they said the item was already shipped and the only option was to return in order to get the refund, and the refund was supposed to be already processing which was not true!
January 5, 2026
Reply from ZenSupply
Thank you for letting us know about your experience, and we’re truly sorry for the inconvenience and frustration this caused. We acknowledge that we messed up, and this is not the level of service we aim to provide.
I can confirm a full refund has been processed, so you should have all your money back. As you still have the items, we would really appreciate it if you could return them using the provided prepaid label we previously sent you, since we are out the money and would like a chance to recoup the funds. Again, we apologize for the trouble. This is not the experience we want for any of our customers, and we are committed to making things right.
Thank you for your honest feedback.
Reply from ZenSupply
Thank you for the review! We’re glad to hear you experienced good communication and reliable service on your order of American Standard ActiClean water inlet valves. Clear updates and responsive support are critical especially when sourcing essential plumbing parts.
At ZenSupply, we make it EASY to get the right products, fast answers, and dependable delivery across plumbing, electrical, lighting, and door hardware.
We appreciate your business and look forward to supporting your next order with the same smooth, efficient experience.
Reply from ZenSupply
Thank you for your feedback, and we apologize for the mix-up with your sink order. We understand how frustrating this has been. While there was a delay as we requested photos to confirm the issue, we want you to know that we are now proceeding with the replacement for you.
Our team will provide return instructions and a prepaid label so you can easily send the incorrect item back. We’re committed to resolving this and making things right. Thank you for your patience, and please let us know if there’s anything else we can do to help.
Reply from ZenSupply
Thank you for the great review! We’re glad to hear the Deltana extension flush bolt and extension rod were a perfect fit and delivered as expected. Getting the right parts quickly and without guesswork is exactly what we aim to deliver.
At ZenSupply, we make it EASY to source dependable door hardware and construction products with confidence, speed, and accuracy.
We appreciate your business and look forward to supporting your next order with the same smooth experience.
Great experience
Quick quote. Order was exactly what I wanted. Received my order ahead of original projected.
December 30, 2025
Reply from ZenSupply
Thank you for the great review. We are glad the quote process was fast, the order was exactly right, and your Emtek Stuttgart hardware arrived ahead of schedule. Coordinating multiple privacy, passage, dummy, and multipoint lock configurations requires precision, and our team takes pride in getting every detail right. At ZenSupply, we make it EASY to source premium architectural hardware with confidence, clear communication, and dependable delivery. We appreciate your trust and look forward to supporting your next project with the same speed and accuracy.
Zen Suypply did a good job.
Zen Supply carefully filled all of my orders correctly even though it took a little time to fill some of the orders.
December 31, 2025
Reply from ZenSupply
Thank you for the thoughtful review. We appreciate your patience and are glad to hear every item in your Falcon order was filled correctly. Accuracy matters, especially with finish matched hardware like your Satin Brass privacy and dummy trim locks. At ZenSupply, we make it EASY to get the right products with confidence, even when some items take extra time to fulfill. Your trust means a lot, and we look forward to supporting your next order with the same care, reliability, and clear communication.
Had problem with my order being delayed…
Had problem with my order being delayed and the customer service went beyond to refund me in a very timely matter, would not hesitate to purchase from them again!
December 30, 2025
Reply from ZenSupply
Thank you for sharing your experience. While delays are never ideal, we are glad our team was able to step in quickly and make things right with a fast refund. At ZenSupply, we make it EASY to do business by standing behind every order and putting customer confidence first. Your willingness to purchase from us again means everything, and we look forward to delivering an even smoother experience on your next order.
Reply from ZenSupply
Thank you for the review. We are glad your purchase of the Don Jo security strike was smooth from start to finish. At ZenSupply, we make it EASY to get the right hardware fast, with clear information and reliable delivery you can count on. We appreciate your business and look forward to supporting your next project with the same simple, dependable experience.
Have been sent the wrong parts 4 times…
Have been sent the wrong parts 4 times now . Been over a month and they still haven’t resolved the issue. Very frustrating!!!
Update - still haven’t received the correct parts , the company did refund my money. Still very disappointed that they haven’t been able to get me what I ordered
December 2, 2025
Reply from ZenSupply
Thank you for taking the time to share your feedback, and I’m truly sorry for the frustration you’ve experienced. We completely understand how disappointing it is to receive the wrong parts multiple times, and this is not the standard we hold ourselves to at ZenSupply.
I want to assure you that we take this seriously and are committed to making it right. I see that we shipped your replacement parts via Next Day Air to get them to you as quickly as possible, and they were delivered on Friday. Additionally, we’ve fully refunded your order as an apology for the inconvenience and to show you that we value your business.
We’re actively reviewing what went wrong to ensure this doesn’t happen again. Thank you for your patience, and if there’s anything else we can do to help, please let us know. We appreciate your feedback and the opportunity to do better.
Reply from ZenSupply
Thank you for the great feedback. We are glad the gate closers delivered the performance you needed to get the job done right. At ZenSupply, we make it EASY to source dependable hardware that works the first time and keeps projects moving without delays. We appreciate your trust and look forward to supporting your next job with the same reliability, speed, and simplicity.
Great product with great delivery.
December 4, 2025
Reply from ZenSupply
Thank you for the strong review. We are glad your Schlage M420 electromagnetic lock and SCAN II motion sensor arrived smoothly and delivered exactly what you needed. At ZenSupply, we make it EASY for professionals to source high performance security and access control products with speed, accuracy, and confidence. Your trust in our process drives us to keep delivering fast fulfillment and dependable solutions for every project. We look forward to supporting your next installation with the same clarity and reliability.
Easy to order and quick delivery.
December 3, 2025
Reply from ZenSupply
Thank you for the great review. We are glad your Toto Flush Valve Assembly arrived fast and that ordering was easy from start to finish. At ZenSupply, we make it EASY for professionals to get the exact plumbing parts they need with speed, accuracy, and zero hassle. Your confidence in our process means a lot, and we are ready to support your next project with the same clarity and reliability.
quick order and shipping
November 24, 2025
Reply from ZenSupply
Thank you for the positive review. We are glad your Carlon Snap Strap conduit supports arrived quickly and exactly as expected. At ZenSupply, we make it EASY for professionals to get dependable electrical and construction products without delays or complications. Your order of both the double mount 1 1/4 inch straps and the single mount 3/4 inch straps is a great example of how fast and straightforward sourcing should be. We look forward to powering your next project with the same speed, accuracy, and confidence.
Reply from ZenSupply
Thank you for the great feedback. Our team is proud to deliver the strong customer service you experienced. Your order of RAB PLT 16W 5000K vertical LED PLC lamps is exactly the kind of dependable, high performance solution we work to streamline for professionals nationwide. At ZenSupply, we make it EASY to get the right lighting products fast, with clear answers and a smooth buying experience from start to finish. We look forward to powering your next project with the same speed, reliability, and confidence.
Great product at great price and…
Great product at great price and shipping was fast
November 25, 2025
Reply from ZenSupply
Thank you for the excellent review. We are glad to hear your Schlage B660 deadbolts arrived fast and delivered the performance you expected at a great price. At ZenSupply, we make it EASY for professionals to get reliable, high grade hardware without the hassle. Your order of keyed alike Satin Chrome B660 units is exactly the type of solution we work to streamline, giving you speed, clarity, and confidence on every purchase. We look forward to supporting your next project with the same power, precision, and simplicity.
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