The item was originally on back order and then was suddenly shipped within a recent time frame. However, when the lights arrived, they were shattered. I received a swift response to my complaint s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The only reason for 5 stars was because the part we needed was backorder for so long but the product is great and perfect for our application. Communication was also good.
Company replied
I was sent a defective product that didn't work right out of the box. Now I have to wait to see if my refund/replacement will be approved. However, I am updating my original 1-star rating to 5 star... See more
Company replied
UPDATE: I was contacted and offered a replacement which I think is outstanding service! Because I can use it, I let them know I appreciated the offer but would keep it. (The product I ordered was de... See more
Company replied
Company details
- #30 of 42 best companies in Home Improvement Store
- #2 of 2 best companies in Door Shop
- #17 of 19 best companies in Hardware Store
Written by the company
At ZenSupply, we make it easy. Our exceptional service complements our extensive selection of commercial and residential products. Our experts are here to ensure a seamless and satisfying experience. With extensive knowledge and expertise, our team provides recommendations and answers to all your questions. We’ve done the heavy lifting—studying catalogs, vetting products, and making it easy to find and configure what you need. Whether it's a complex commercial project or a simple upgrade or replacement, our experts are ready to assist every step of the way. At ZenSupply, we open new doors and create endless possibilities, delivering the most powerful experience.
Contact info
777 Brickell Ave #500, 33131, Miami, United States
- (877) 560-7886
- hello@zensupply.com
- zensupply.com
4.3
Excellent
222 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ZenSupply
Thank you for your review! We're glad you found exactly what you needed with the Pemko 215 Door Shoe with Rain Drip. Making it EASY is our promise, and we’re always here if you need support or have more projects ahead. Thanks for choosing ZenSupply!
Reply from ZenSupply
Thank you for your feedback! We're happy we had the NGP 16A Rain Drip Guard you needed and could get it shipped out quickly. At ZenSupply, we make it EASY to find the right products and deliver them fast. If you need anything else for your next project, we’re always here to help. Thanks for choosing us!
Website is easy to use
Website is easy to use. Products arrive timely.
October 8, 2025
Unprompted review
Reply from ZenSupply
Thank you for your review! We're glad you found our website easy to use and that your products arrived on time. Making it EASY and reliable is what we strive for every day. If you ever need assistance or have another project coming up, our team is always here to help. Thanks for choosing ZenSupply!
Great job great company
Great job great company. You always have what I need and great rewards. I will be shopping with Zen supply exclusively.
October 2, 2025
Reply from ZenSupply
Thank you for the amazing feedback! We're thrilled to hear that you always find what you need and enjoy our rewards program. Your loyalty means a lot to us, and we’re committed to making it EASY for you every time you shop. We look forward to supporting your future projects—thanks for choosing ZenSupply as your exclusive supplier!
Specialty Items
Always carry hard to find products. The site is easy to navigate, and you sell quality products.
September 29, 2025
Reply from ZenSupply
Thank you so much for your kind words! We're proud to offer specialty and hard-to-find products like the Trimco 1069 ADA Pocket Door Pulls, and it's great to hear our site made your experience easy. Quality and convenience are at the core of what we do—making it EASY for you every step of the way. If you ever need more specialty items or support for your next project, we're here to help. Thanks for choosing ZenSupply!
Reply from ZenSupply
Thank you so much for your fantastic review! We're thrilled to hear you had an excellent experience with our customer service and that your Dorma ITS9613 Concealed Overhead Door Closer arrived quickly. Our team is committed to making every step EASY for you, from expert product selection to fast, reliable delivery. If you ever need anything else or have questions about your project, we're always here to help. Thanks again for choosing ZenSupply—we appreciate your business!
Reasonable pricing and quick turn…
Reasonable pricing and quick turn around on delivery
September 30, 2025
Reply from ZenSupply
Thank you for your awesome feedback! We're glad you found our pricing reasonable and appreciated the quick turnaround on your Columbia 4' Adjustable LED Narrow Wrap order. Making it EASY with great value and fast delivery is what we’re all about. If you need support or have more projects coming up, our team is always ready to help. Thanks for choosing ZenSupply!
Transaction was smooth and shipping was…
Transaction was smooth and shipping was very prompt!
September 24, 2025
Reply from ZenSupply
Thank you for sharing your positive experience! We're glad your order for the Ives floor stops, kick down holders, and Pemko door bottom sweeps was smooth and that shipping was prompt. At ZenSupply, we make it EASY to get the products you need, when you need them. If you have any questions or future project needs, our team is here to help. Thanks again for your business!
Horrible customer service....ordered an…
Horrible customer service....ordered an item that a couple of days later told me it was in back order. Trying to cancel the order was a nightmare and your assistant made it worse, eventhough, finally made it happen. After many back and foward with her. Will never use you company ever again.
September 29, 2025
Reply from ZenSupply
Thank you for sharing your feedback. We’re sorry your experience didn’t meet expectations, especially when it comes to communication and the order cancellation process. We do our best to indicate lead times on items with potential delays, including prompts on our site to “add to quote” for lead time confirmation, but it’s clear we need to make this even more visible and the cancellation process much easier.
You should have received a more prompt response from our team, and we apologize for any frustration caused by the back and forth. A full refund has already been processed on your order. If the item does arrive, please feel free to keep it, there’s no charge and no need to send it back.
We’re committed to making it EASY, and your feedback helps us improve. If you have any further concerns, please reach out—we want to make things right.
A-1 experience all-round
fast shipping - professional packaging - excellent pricing - AND THE RIGHT PRODUCT SHIPPED FIRST TIME, ON TIME
September 30, 2025
Reply from ZenSupply
Thank you so much for your feedback! We’re thrilled to hear your experience was A-1 all around. Fast shipping, professional packaging, excellent pricing, and getting the right product delivered on time—that’s exactly what we strive for with every order. Your trust means everything to us. If you ever need anything else, our team is here to help.
We make it EASY.
Dependable, great customer service
the team at Zen Supply are dependable and so helpful
September 26, 2025
Reply from ZenSupply
Thank you for the awesome 5-star review! We’re so glad you’re happy with your Securitron M680E EcoMag Magnalock and our service. Our team prides itself on being reliable and ready to help, so it’s great to hear that came through for you. If you need support or have another project coming up, we’ll make it EASY every step of the way.
Thanks for trusting ZenSupply!
Reply from ZenSupply
Thanks so much for your fantastic review! We're thrilled to hear you loved the Falcon 1790EO Narrow Stile Rim Pushpad Exit Device and our service. Your satisfaction is what drives us—reliable products, fast delivery, and expert support, every time. If you ever need help with another project, our team’s always here to make it EASY.
Thanks again for choosing ZenSupply!
Horrible experience from an incompetent staff
This has been the absolute worst experience that I’ve ever had! My order took over 30 days to arrive. When it arrived, they sent the wrong lock. When I brought this to their attention, I was told that I would receive a return shipping label. It took at least five attempts to get that return shipping label and when I received it the recipient and the recipients email were very different and neither of them matched my name. Furthermore, I was told that I had to pay a restocking fee of 50% since I wanted to return the item I no longer want the item from them anymore. The incompetence of the staff at this company is ridiculous. I would not recommend them for anyone.
September 3, 2025
Reply from ZenSupply
Thank you for sharing your experience, and we want to sincerely apologize for everything that happened with your order. We completely messed up—this situation should never have occurred, and we take full responsibility.
We tried to reach you multiple times to resolve the issue, but unfortunately, our emails kept bouncing back, which only made things worse and delayed a proper resolution. We understand how frustrating this must have been and are truly sorry for the inconvenience and stress this caused.
We’ve now fully refunded your order. We know this doesn’t make up for the experience, but it’s the least we can do. We’re taking your feedback seriously and will be reviewing our processes to make sure this doesn’t happen again. Thank you for bringing this to our attention and giving us the opportunity to make things right.
We make it EASY—even when we fall short, we own it and do everything we can to fix it.
very responsive to emails
September 25, 2025
Reply from ZenSupply
Thank you for your feedback! We pride ourselves on being highly responsive to emails and making sure every question gets a fast, accurate answer. Our support team is dedicated to keeping your projects moving smoothly—if you ever need anything, we’re just a message away.
We make it EASY.
The product was received in a timely…
The product was received in a timely manner and was as ordered.
September 24, 2025
Reply from ZenSupply
Thank you for your feedback! We’re glad your order arrived on time and exactly as expected. At ZenSupply, reliability and accuracy are what set us apart—we make it EASY every step of the way. We appreciate your business and look forward to serving you again!
Reply from ZenSupply
Thank you for the fantastic review! We’re glad you found our products top-notch and the ordering process easy—making things simple and fast is what we’re all about. Your satisfaction is our priority, and we’re here whenever you need us. Thanks for choosing ZenSupply. We make it EASY!
Reply from ZenSupply
Thank you so much for your feedback! We’re thrilled to hear your experience was easy and delivery was quick—that’s exactly what we aim for. At ZenSupply, we make it EASY by providing fast, reliable service and a seamless shopping experience every time. If there’s ever anything else you need, our team is always here to help. Thanks for choosing ZenSupply!
slow lead time
September 24, 2025
Reply from ZenSupply
We really appreciate the feedback. We will definitely look into how we can better meet lead time expectations on these items in the future.
Beware! Scam!
Placed an order, charged card.
Was told it would take 4 weeks for delivery.
After no response or update.
Reached out again, and stated another 4 weeks.
Why would you charge ahead of time? apparently they don't carry ANY items, they are just a broker.
August 25, 2025
Reply from ZenSupply
We’re truly sorry for the frustration here. We’ve reached out to you directly via Trustpilot to gather more details so we can resolve this quickly.
To clarify: we do stock items and also ship from our authorized distribution partners to offer the widest selection and fastest delivery possible. We never intend to charge without clear communication on lead times. In your case, it sounds like the item had an extended manufacturer lead time, and we should have provided more proactive updates—our apologies for that.
Please check your Trustpilot inbox so we can verify your order details, review the timeline, and make this right (expedite, alternative in‑stock options, or a refund if preferred).
Never received merchandise
Never received merchandise you called and said u were sending me the order again. U are sending it to the wrong address. MY CORRECT ADDRESS IS 161 GOOSE PRAIRIE DRIVE KARNACK, TX. 75661 PLEASE SEND IT TO THAT ADDRESS SEND ME A TRACKING #
August 28, 2025
Reply from ZenSupply
We’re really sorry for the frustration here. It looks like there was a shipping error and UPS turned the package around in transit. We’re actively investigating right now, and a member of our support team will reach out to you right away to get this resolved. We know this isn’t the experience you expected, and we’re committed to making it right. If we do a good job getting this sorted, we hope you’ll consider updating your opinion of us. Thank you for giving us the chance to fix this.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.