service perfect, support mediocre. not much more to tell.. support felt like talking to a robot or someone who just uses pre-written answers - but it didnt really feel typical AI-ish.
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See what reviewers are saying
ZeroSSL has no accessible contact information, and despite downgrading to the Free Plan months ago, I’m still receiving monthly charges. There’s also no option to stop billing or remove my payment m... See more
Company replied
I normally use LetsEncrypt certs through my main hosting provider, who decided to upgrade their system, meaning no new certs could be issued for about 2 months. After a bit of Googling I chose ZeroSS... See more
Company replied
The company makes it easy to use the product. Everyone did a great job (i.e. software engineers, UX & UI team, product managers etc.). I am a Computer Science student and I add a link to my personal w... See more
Company details
Written by the company
Easily secure any site and put certificate management on autopilot using ZeroSSL. Need help? help.zerossl.com
Contact info
Salzgries 19, 1010, Vienna, Austria
- support@zerossl.com
- zerossl.com
4.5
Excellent
174 reviews
Replied to 20% of negative reviews
Typically takes over 1 month to reply
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I normally use LetsEncrypt certs…
I normally use LetsEncrypt certs through my main hosting provider, who decided to upgrade their system, meaning no new certs could be issued for about 2 months. After a bit of Googling I chose ZeroSSL and wow - such a GOOD user experience. Everything worked, all the steps were clear and easy to follow, I went from no SSL to fully configured SSL on 2 websites in the space of 15 minutes. Thoroughly recommended.
January 10, 2024
Unprompted review
Reply from ZeroSSL
We're thrilled to hear about your positive experience with ZeroSSL! It's great to know that our service provided a smooth and efficient solution for your SSL needs. Thank you for choosing ZeroSSL and recommending us. If you ever have more questions or need further assistance, feel free to reach out. We appreciate your feedback!
It's extremely difficult to delete your…
It's extremely difficult to delete your account if you have a paid plan. I deleted my account because I don't use them for the last two years but I still got charged. So I decided to delete the account. After I deleted my account, I dont' received a confirmation email that my account has been deleted. I wrote an email to them and no response.
January 24, 2023
Unprompted review
Reply from ZeroSSL
We apologize for the inconvenience you experienced. Deleting your account before renewal should indeed prevent any charges. We're sorry for the lack of confirmation and delayed response. Please contact our support team with your account details one more time, and we'll promptly investigate and address this issue. Please mention "Trustpilot" so the team knows what it is about.
really poor customer service
really poor customer service
Had issues installing the SSL as a newbie - i did something wrong which meant the ssl couldn't be used.
Paid for a whole year but couldn't use it as they wouldn't reset the ssl
April 7, 2023
Unprompted review
Reply from ZeroSSL
We apologize for the frustration you encountered. It's regrettable to hear about your SSL installation challenges. We aim to provide better assistance. Please contact our support team with your details, and we'll work to resolve the issue promptly. Depending on the mistakes you made, there might be a way to help you with additional certificates.
The company refund offer are not…
The company refund offer are not reasonable,I'm not even use the SSL buying it out of confusion I thought 10 USD are for 1 year but it only 1 month.. the advertising are misunderstanding...
July 10, 2023
Unprompted review
Reply from ZeroSSL
We appreciate your clarification. It seems there may have been a misunderstanding regarding the billing structure. Please note that ZeroSSL operates on a subscription-based model with monthly and yearly billing options. The pricing details are available on our website. We encourage users to contact our support team for any clarification or assistance.
Needed a temporary SSL for my hosting…
Needed a temporary SSL for my hosting (20i) as the built in LetsEncrypt system was not an option as it required the nameservers pointed to it. The client had constant warnings on their AV due to the lack of SSL on the domain. The free SSL from ZeroSSL was generated and live on the site within 30 minutes and all errors cleared up. Happy developer, happy client.
June 30, 2023
Unprompted review
Reply from ZeroSSL
Thrilled to hear your positive experience! We understand the urgency of SSL, and we're glad ZeroSSL swiftly resolved your hosting challenge. Delighted to contribute to a smooth developer-client experience. If you ever need further assistance, we're here to help. Thanks for choosing ZeroSSL!
Just Perfect
Easy to use, works as expected, free plan available to test the platform, paid plans are fine.
May 11, 2023
Unprompted review
Reply from ZeroSSL
Thank you for your feedback! We're thrilled you find ZeroSSL easy to use with reliable performance. We're glad you appreciate the free plan for testing, and we're here to support you with our paid plans. If you have any questions, feel free to reach out.
ZeroSSL False advertising and a scam
It's a complete and utter false advertising, it's not free, it's a 90 days free trial and if you sell your domain the new owner can't never use the free trial period for said domain, totally unacceptable and unreliable, let's encrypt should ban this "service" for charging for something that is already free and may be easily supported by ads and donors
August 19, 2022
Unprompted review
Reply from ZeroSSL
We are an independent Certificate Authority and not affiliated with Let's Encrypt. Please note that the transfer of domain ownership is unrelated to ZeroSSL.
Regarding 90d free trial, you can create up to 3x 90d certificates with the free plan, that is correct.
If you want to have certificates after that, you can either use our free ACME service, or purchase the Basic plan on the Web-App for $10.
Unauthorised charges
They do unauthorised charges and, when confronted, don't care to refund it even though I do not use or do not intend to use their subscription service. Normal subscription services understand these situations and refund clients
Highly not recommended
July 18, 2022
Unprompted review
Reply from ZeroSSL
We apologize for any inconvenience you've faced. Our policy allows easy cancellation at any time, and deleting the account stops the subscription as well. However, if the renewal date is reached, we renew for another month/year. Thank you for your understanding.
Misleading service
Very misleading service, claiming to be 3 free SSL certificate but technically for a year. Very misleading service. They count your expired SSL as one of the 3 given. Do not use this service.
June 20, 2022
Unprompted review
Reply from ZeroSSL
Hi, you can create up to three 90 day certificates with the free plan, that is correct.
If you want to have certificates after that, you can either use our free ACME service, or purchase the Basic plan on the Web-App for $10.
Don't use it
It is fraud. It doesn't provide true free service.
They offer only 3x90 days certificates free of charge.
Yes, only 270 days certificates for free.
They advertise themselves so that they appear free for 3 domains. but they are not.
don't waste your time switch to it and then switch to other after 270 days.
May 28, 2022
Unprompted review
Reply from ZeroSSL
We apologize for any confusion. Indeed, we provide 3x90-day certificates for free as a trial, after which users can upgrade to the Basic plan for $10 to continue receiving service. This helps cover costs for website and API users. The ACME service remains free for those who need certificates. We appreciate your understanding and value your feedback. If you have further questions or concerns, please contact our support team.
A little trivia for you
A little trivia for you - ZeroSSL is apparently named after their average user rating of ZERO. Nothing works. Send yourself a verification email and in the 4 seconds it takes to show up it is declared no longer valid - endless loops of broken functionality ... what a piece o' ...
March 5, 2022
Unprompted review
Reply from ZeroSSL
We regret to hear about your frustrating experience. This does not align with our intentions, and we apologize for any inconvenience caused. The ZeroSSL team consistently reviews bug reports from our users, and we are confident that the email verification is now working flawlessly. Of course, it could be the case that you encountered some bug back then.
FRAUD
FRAUD! They charged me $10 per month, but it was not so clear becouse i signed up for Free 3 months and 1 year for 10$...it was clearly mentioned on their web site. keep away from this service!!!
January 4, 2022
Unprompted review
Reply from ZeroSSL
We appreciate your clarification. It seems there may have been a misunderstanding regarding the billing structure. Please note that ZeroSSL operates on a subscription-based model with monthly and yearly billing options. The pricing details are available on our website. We encourage users to contact our support team for any clarification or assistance.
From what I have been using
From what I have been using, I can say that ZeroSSL is undoubtedly the first real alternative to Let’s Encrypt. It offers free SSL certificates with easy and reliable API and UI.
The best thing about it is the ease, you will have no problem in setting it up or keeping an eye on certificates.
November 10, 2021
Unprompted review
Reply from ZeroSSL
Thank you for your positive feedback! We're thrilled to be considered a reliable alternative to Let's Encrypt. It's fantastic to hear that you find ZeroSSL user-friendly with an easy-to-navigate API and UI. If you have any more insights or suggestions, feel free to share. We appreciate your support!
I signed up with them to order an SSL…
I signed up with them to order an SSL certificate for my website. They charged $10 per month, but it was not so clear as to why. I tried to set up a certificate, but the verification process was very cumbersome, so I cancelled the process and got my certificate from DigiCert in 4 hours. I was unable to stop the $10 a month billing, until I finally found out that I have to delete my account to stop the billing. They have no downgrade to free option. My opinion is they are a 100% ripoff ans scam. Stay away. I paid these con artists $40 before I was able to delete my account. Screen print the Delete confirmation, to show your credit card company, in case these jokers keep billing you. Next time, just buy a rapidSSL certificate from your hosting provider.
November 9, 2021
Unprompted review
Reply from ZeroSSL
It's important to clarify that every user can cancel their subscription at any time by visiting https://app.zerossl.com/subscription or delete their account at https://app.zerossl.com/account, which automatically stops the subscription.
it doesn't call free
it doesn't call free, they offer a free trial of 90 days. do not recommend it, this is just a wastage of time and it's a solution at all.
July 23, 2021
Unprompted review
Reply from ZeroSSL
We apologize for any confusion. Indeed, we provide 3x90-day certificates for free as a trial, after which users can upgrade to the Basic plan for $10 to continue receiving service. This helps cover costs for website and API users. The ACME service remains free for those who need certificates. We appreciate your understanding and value your feedback. If you have further questions or concerns, please contact our support team.
No longer working
Had a certificate stuck on verifying for the past year. Support were no help and even after completely deleting my account, I still can't get a certificate. Other reviews say you're limited to 3 free certificates now which is probably caused the issue but there are no error messages saying that. I've moved to Let's Encrypt and will never use ZeroSSL again.
June 9, 2021
Unprompted review
Reply from ZeroSSL
We apologize for any confusion. Indeed, we provide 3x90-day certificates for free as a trial, after which users can upgrade to the Basic plan for $10 to continue receiving service. This helps cover costs for website and API users. The ACME service remains free for those who need certificates. We appreciate your understanding and value your feedback. If you have further questions or concerns, please contact our support team.
You don't need to pay them ...
If you are willing to go through the motions to generate a new certificate every 90 days you might as well save the $10/month and just use github/crypt-le. Zerossl is a bait-and-switch operation, all the review sites claiming it offers free 90-day certificates are wrong or outdated.
May 12, 2021
Unprompted review
Reply from ZeroSSL
We apologize for any confusion. Indeed, we provide 3x90-day certificates for free as a trial, after which users can upgrade to the Basic plan for $10 to continue receiving service. This helps cover costs for website and API users. The ACME service remains free for those who need certificates. We appreciate your understanding and value your feedback. If you have further questions or concerns, please contact our support team.
Don't use this service
If you pay for this you're getting scammed.
Used to use this service when it was actually free and basically a LetsEncrypt frontend. Now they charge a overpriced monthly subscription fee after a trial period. Pathetic.
I now just use LetsEncrypt with Certbot (certbot . eff . org) on the command line to get free certificates.
May 12, 2021
Unprompted review
Reply from ZeroSSL
We appreciate your feedback. Indeed, we operate independently as a Certificate Authority offering 1-year certificates as well. We understand your preference for Let's Encrypt and Certbot. If you have any specific concerns or suggestions for improvement, feel free to share, and we'll do our best to address them.
Please note that you would also get free 90d certificates with our ACME service.
This used to be SSLforFree
This used to be SSLforFree and this migrated to ZeroSSL, it used to be free forever for 90 days certificates, but since the migration, you will be charged after 3x 90 days with a minimum $10 per month. The support is unprofessional, you don't get an answer on your questions properly, as they know their charge is out of proportion. You can get these services elsewhere for $10- $20 a year, and that is then for yearly based certificates.
Of cause it could be that ZeroSSL made a mistake programming their website and accidentally calling it "100% Free for Ever", it still shows it there, but leaving it that way it is misleading, better call it "TRIAL period for 3x 90 days". With one single domain name registered they make you start paying after 3x 90 days, when the BASIC program stops
May 3, 2021
Unprompted review
Reply from ZeroSSL
We apologize for any confusion. Indeed, we provide 3x90-day certificates for free as a trial, after which users can upgrade to the Basic plan for $10 to continue receiving service. This helps cover costs for website and API users. The ACME service remains free for those who need certificates. We appreciate your understanding and value your feedback.
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