Zestrefunds Reviews 

Went through checklist process Feb 2022. Told me up to 13k refund. Nothing. Then got message saying unable to process further . Have just received a worrying HMRC letter in jargon at 18 pages talking about penalties and that i have claimed for things i shouldnt have. No idea whats to come but only thing can be relating to is this. I got no refund and can't see tax code was changed . Very worried further things have occurred now reading these reviews submitted which are very similar now.

Used zest refunds I did get the money but moths later received letters from HMRC about filling in self assessment forms, spoke to HMRC as I don’t need to I’m not self employed don’t earn over 50k etc but apparently your not entitled to what zest tell you like travel to n from work so now waiting for a letter from HMRC with adjusted tax code and have to pay the money back apparently

SCAM

From what i can see they have taken my tax return of £3700 and not given me the money, crazy how they can do this.

the people who i have on record who owned the company are Richard Logan and Thomas Deffley and registered address as - Karlsruhe House Unit 5, 18 Queensbridge Road, Nottingham, United Kingdom, NG2 1NB

just crazy how they can take money and HMRC dont even check or anything

Don't.....simple as that.....Don't...spare yourself the heartache.

Absolutely disgusting avoid at all costs, submitted claim last June been told since for months in months should only be a few weeks to receive payments then today receive text message saying they are terminating all claims and to find alternative tax rebate absolutely shocking spoke to HMRC and they said they have released the money if this is the case where is it, absolute scam will never use again!!

Zest advised me to claim a refund by submitting a tax return for a lease car. Requested for my UTR number and sent it to Zest to which they replied stating that they were sorting everything and would update me. 6 months later I’ve received 3 penalty notices from HMRC for late tax returns.
Tried contacting Zest to be told that they are no longer able to help me. Not happy to say the least. Stay clear

Absolute scam, do not use!! They’ve changed my gov gateway, told me I’m entitled to £700 then closed all communication after I signed to release the money to me. They’ve literally stolen from me. Cannot believe I fell for it. AVOID AVOID AVOID!!

Awful experience from start to finish.

No updates and after several long months of waiting to receive a text to say they are no longer proceeding with my claim.

AVOID THIS COMPANY

Absolutely disgusting avoid at all costs, submitted claim last March been told since September should only be a few weeks to receive payments then today receive text message saying they are terminating all claims and to find alternative tax rebate

AVOID

Submitted my claim months ago after being recommended by a family friend and had nothing but issues. I never received my UTR code so they messaged me to say they're unable to proceed with my claim. As they log into your Government Gateway to sort everything they had changed the contact info to their own which has left me unable to access my own Government Gateway and I’m now having to go back and fourth with HMRC to sort it!

I emailed zest about this on 22/02/24 and have received no reply and am now in a lot of distress trying to sort out my HMRC account.

Awful experience. Took months to proceed to then say they can’t go through with it and no explanation! They have changed my gov gateway details so I can’t access it myself to put the claim through myself. This has happened to myself and multiple people I know. DO NOT USE this service

Submitted my claim back in July, and there's been nothing but issues with them. They were unable to get my UTR code multiple times, even with having access to my Gov Gateway, which they claim is their 'new process' to getting you your refund. They have messaged me today to say they're unable to proceed with my claim, but did not state a reason why they couldn't proceed. They constantly give excuses, and no answers. I would not recommend going through Zest Refunds, you'll never get the money.

Really disappointed with this company. Has taken months so I emailed (you can’t call them!) and asked if they could update me as they had changed my Government Gateway and ID and putting in their email address rather than mine so I can’t access my account and will have to change all the details. I didn’t get the courtesy of a response but last week I got a terse text saying they will not proceed with my claim but that I could use another agency should I wish to proceed but didn’t explain what the reason for not continuing was so I don’t know if it’s worth going to somewhere else. I’ve emailed again to request an explanation but I’m not holding my breath. They may be overwhelmed but it would be good practice to take five minutes to respond to a customer’s email. Clearly a very unprofessional outfit making money from people, evidently they couldn’t make enough off me so dropped me with giving me a reason. Really pissed off with them.

Claim has been ongoing since February keep ringing up and being fobbed off with a different story each time

Completed application and they said you will receive a cheque within 3-6 weeks. Still waiting no cheque, I’ve called them and now I’ve been told to wait for HMRC to send code etc and that this money will be paid into my bank account. I was not told this in the beginning when I first made this application. I have been misinformed and wrong information given. I have also seen all the reviews not great at all! And they are taking a huge chunk of my money!!!

Just put down the phone if they call.. they are scammers. Only the HMRC will ever contact you for tax purposes and they very rarely call you if ever. Most contact is made by email or letter.

sceptical after reading the bad reviews however I decided that I'd give Zest refunds a go . They made the process really easy I did end up in security checks with HMRC which meant my claim took 24 weeks but it was worth it end of the day it was money I didn't know I was entitled to and I got it in the end .

Wouldn't use zest again was told 5-6 weeks start to finish 6 months later I got money. They said what I'd get at the start when got money it was less . You will end up doing most of the work to get your money while they sit back and take a huge percentage

Crap has off 8 month keep ringing them to find out what's happening with my claim don't get anything back they take 33% of your claim for doing 1% of the work. Best of ringing HMRC and doing it yourself keep getting generic responses when ringing there customer services up, "it is with HMRC being reviewed" you are also locked out of HMRC self service account because some random accountants called prosper global ltd basically take over your account. Listen to the bad reviews they are speaking the truth.

Update on my claim: 8/9/2023
I've spent 2 hours on the phone to HMRC as I still not received my refund and the accountants never processed my claim correctly claiming for money that had all ready been paid out, so the HMRC system put my account on hold which the accountant should of picked up on, but never did, I've now sorted it myself.
to say I wish I never considered using this firm is a understatement.

Contacted them about a refund and all went to plan received my money back within 6 weeks highly recommend!