Zettle Reviews 5,608

Absolutely unacceptable experience. The machine has been faulty from the start, with intermittent issues that we’ve repeatedly demonstrated through videos and countless troubleshooting steps — all carried out exactly as instructed. Despite this, we’ve received no genuine support or resolution, just the same instructions over and over again. It’s been a complete waste of time and effort. We will not be repeating these exercises any longer. Terrible after-sales service and no accountability.

Worst company ever

A feature of Zettle back tap on android is extremely useful. It stopped working weeks ago and at first I thought it was me, I uninstalled it and reinstalled it. Still no progress I then contacted Zettle and was told they are aware of the problem and are working on it.
Still waiting for it to be resolved even though it works on Apple phones.

Excellent customer service. Lili answered all of my questions

Primot and friendly support advice

Eight years. That’s how long we’ve been swiping, tapping, and growing with Zettle — opening more shops, serving more B2C customers, and now ready to take even more B2B payments via cards.

And how does Zettle reward that loyalty? By walking away. No personalised offer, no effort to keep a long-standing relationship, no adapting to the realities of today’s high street.

It’s 2025 — flexibility is the currency of survival. While other providers are evolving, Zettle seems happy to hit snooze.

Good luck, Zettle… you’ll need it.

There is always another person on the other side side of the phone they’re very knowledgeable and very polite and can get to your problem very quickly

Izettle used to be good. They have been bought out by PayPal now called Zettl. Take your business elsewhere if you value customer service and actually getting payed from your clients.

I’ve been asking for help to set up staff accounts.. emailing.. phoning . The help phone line dosnt work.

Zettle customer service is shocking.

Can anyone recommend a pos system that has a good customer service with an area manager.. I’m desperate to close my account

shocking firm with shocking customer service happy to take your money anything goes wrong no help whatsoever
Error code on terminal just out of warranty and the only option is to buy a new one seems to happen far too often

Terrible customer service. Although polite, each person I have spoken to has been unable to help. It took 11 minutes to identify my account with first chap (just him taking down my email address). I am now being forwarded to a 5th person, who after 38 minutes of me being on the phone has given me another number to call...

Customer service very great ready to help at all time

Very simple i wanted to increase the tips to 100%

Very rude and although transactions were taken on my account in Hotel Pelagos Zante, Greece when we live in Cheshire uk they didn’t look into it or treat it seriously

I had no problem with Zettle until fraud occurred. Bant account details where change and money was going into another bank account. Whilst this issue was being sorted so I thought. After being told it was safe to use my terminal. Bank details were changed again and money went to someone else's bank account not mine.
It has taken 2 weeks for my information to be verified, which still has not been.

Asking me to change passwords and bank details in a account I can no longer access.
Letting me know that I have to log a report with the police and it will be a long process to get my funds back, if I do at all.
Still going through with the process waiting for a call back.
Staff very helpful when setting up account but completely the opposite when sorting out serious issues.
I would be very wary of dealing with this company as when support is needed you are more or less left on your own.
I am sure I will be writing a continuation of this review.

Brilliant understanding company. The staff are first class