wearing de zeya ring with other rings on one hand, is not good because the color of the golden zeya ring goes to silber..
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought a jacket for my daughter as a Christmas present but the colour didn’t suit her! I send an email on Boxing Day, not expecting a response immediately, but to my surprise lovely Erick responded... See more
Company replied
The quality is excellent, the relationship with customer's assistance is nice, kind. Erica was answering my questions very quickly and giving solutions. Only one thing, I will have to loose some w... See more
Company replied
Kristina has been really helpful. Her relies have been fast and she has excellent communication. She has helped with exchange a ring as my other order was too small for me. Thanks for all your help... See more
Company replied
Company details
Written by the company
At ZEYA, our mission is to bring you the latest fashion trends in clothing, jewelry, and accessories. We strive to capture effortless confidence and a relaxed yet chic style that welcomes everyone. ZEY A began as a jewelry brand, known for timeless pieces that elevate any look. Over time, as we shared outfit photos featuring our jewelry, people began asking where they could get the tops, jackets, and outfits we styled with it. That's when we decided to expand into the fashion category — offering our community not just jewelry, but complete looks that express their unique style.
Contact info
United States
- zeya-brand.com
3.5
Average
130 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 2 weeks
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Good overall experience
A little long for the shipping but I'm going to mark that one up too. The fact that it was Christmas time all my packages came in late. Lol
The products were good though and packaged very well. No damages, no problems whatsoever. Definitely going to be making another purchase
January 2, 2026
Unprompted review
Reply from ZEYA
Hey Josue
Thank you so much for your kind review! 😊 We truly appreciate your understanding regarding the shipping delays during the Christmas season, those holiday rushes can definitely affect delivery times.
We’re really happy to hear that you were pleased with the product quality and packaging, and that everything arrived safely.
We look forward to welcoming you back for your next purchase. Thanks again for your support! ✨
Edelle
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Reply from ZEYA
Hey there,
Thank you for your kind words! 😊 We’re thrilled to hear that Erik made your experience so comfortable. We’ll be sure to pass along your praise!
Edelle
I returned the product two months ago…
I returned the product two months ago and I still haven't received my money. They are scamming people. Don't buy from that company.
November 10, 2025
Unprompted review
Reply from ZEYA
Hey Orinta,
We’re very sorry for the delay and completely understand how frustrating this must be. Please be assured that we are a legitimate company and want to resolve this as quickly as possible.
Could you contact us directly at hello@zeya-jewelry.com
with your order and return details? We will prioritise your refund and make sure this is sorted out promptly.
Edelle
Very Helpful
I was making a return/exchange and Erick was very helpful, he made it very quick and easy for me! Thank you.
January 2, 2026
Unprompted review
Reply from ZEYA
Hello there,
Thank you so much for your kind feedback! 😊
We’re really glad to hear that Erick was able to make your return/exchange process quick and easy. We’ll be sure to pass along your kind words to him — he’ll truly appreciate it.
If you need any further assistance in the future, we’re always happy to help. Thank you for choosing ZEYA 🤍
Edelle
Merriame helped me when I had a problem…
Merriame helped me when I had a problem w the delivery! It was really fast and helpful!! Thanks
December 19, 2025
Unprompted review
Reply from ZEYA
Hey Sonya
Thank you so much for your kind feedback! 🌟
We’re delighted to hear that Merriame was able to assist you quickly and help resolve the delivery issue. Your appreciation truly means a lot to us, and we’ll be sure to pass your kind words on to her.
If you ever need any further assistance, please don’t hesitate to reach out. We’re always happy to help!
Edelle
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Beautiful boots!
December 17, 2025
Unprompted review
Reply from ZEYA
Hey Vanessa,
Thank you so much for your lovely feedback! We’re thrilled to hear you love your boots!
Edelle
I ordered a beautiful cropped high…
I ordered a beautiful cropped high collar jacket and was very pleased with quality. Service by Erick was great and they were super responsive. Would order from them again
December 26, 2025
Unprompted review
Reply from ZEYA
Hey Cheryl
Thank you so much for your kind words! We’re thrilled to hear you love your cropped high-collar jacket and had a great experience with Erick.
We look forward to welcoming you back soon!
Edelle
Top support
Top support, a little delayed delivery but everything else perfect!!! Kristina is a very nice support contact very understanding and helpful
December 18, 2025
Unprompted review
Reply from ZEYA
Hey Niko
Thank you so much for your kind feedback! We’re thrilled Kristina could provide you with such helpful and understanding support.
We apologize for the slight delay in delivery, and we’re so happy to hear everything else was perfect.
We can’t wait to assist you again soon!
Edelle
Customer Service - exceptional
I bought a jacket for my daughter as a Christmas present but the colour didn’t suit her! I send an email on Boxing Day, not expecting a response immediately, but to my surprise lovely Erick responded and dealt with my query so quickly and efficiently! We wanted to exchange the jacket in different colour which Erick managed to organise within the same day! We were so impressed! Thank you very much for the amazing customer service!
December 26, 2025
Unprompted review
Reply from ZEYA
Hey Natasha
Thank you so much for your wonderful feedback! We’re thrilled to hear that Erick could assist you so quickly and make the exchange process seamless.
It’s great to know your daughter will enjoy her jacket in the perfect colour.
We truly appreciate your kind words and look forward to serving you again!
Edelle
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Excellent customer service from Erick
Your company's communication has been the best I've ever dealt with - Erick's support was consistently excellent throughout, I'll definitely order from Zeya again and recommend you to others because of this.
December 17, 2025
Unprompted review
Reply from ZEYA
Hey Anita
We really appreciate your kind words! It’s fantastic to know that Erick’s support made your experience with us so positive.
We look forward to welcoming you back to ZEYA soon
Edelle
I recently ordered an Isabella jacket…
I recently ordered an Isabella jacket from Zeya. It arrived and as well as being ill fitting, the quality was really disappointing. I contacted the company to ask about a return. I had noted on the site that the returner would be responsible for shipping but what is NOT clear from the site it that you have to return to CHINA. At your cost for both post and customs. This makes returning the goods unviable. The address listed on the parcel is a UK address. The address on Trust Pilot is a UK address. This is very misleading and totally unfair on the customer who should have the right to return for a full refund. I would avoid buying from this site. As well as the issues with returns the quality is very poor.
UPDATE - customer services have offered a partial refund and have tried to rectify the situation so credit to them for that. But important to know that returns are not simple on this site.
December 10, 2025
Unprompted review
Reply from ZEYA
Hey there,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that your experience didn’t meet expectations. We understand how frustrating this must be, and we want to make things right. Please contact us at trustpilot@zeya-jewelry.com, where your case will be personally handled by our dedicated VIP customer service team. They’ll ensure your issue is reviewed and resolved as quickly as possible.
We genuinely apologize for the inconvenience and appreciate your patience and understanding.
Edelle
The item itself is great quality truly well made
The item itself is great quality and made well but it took awhile to get it right
The bag I wanted has been delivered for Xmas 🤶 so I am content
December 20, 2025
Unprompted review
Reply from ZEYA
Hi Maureen
Thank you so much for your kind message 😊
I’m really happy to hear that you’re pleased with the quality of the item and that the bag you wanted arrived in time for Christmas.
We truly appreciate your patience while everything was getting sorted, and it means a lot to know you’re content with the final outcome. If you ever need anything else or have questions in the future, please don’t hesitate to reach out.
Wishing you a wonderful holiday season!
Edelle
Product is really good however when…
Product is really good however when ordering I didn’t realise that ZEYA is based in China and therefore it took about a month to arrive.
November 25, 2025
Unprompted review
Reply from ZEYA
Hello there,
Thank you so much for your honest feedback. We’re really glad to hear that you’re happy with the quality of the product. We understand that the delivery time was longer than expected, and we truly appreciate your patience.
We’re continuously working on improving our shipping transparency and delivery times, and your feedback helps us do better. Thank you again for choosing ZEYA.
Edelle
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Reply from ZEYA
Hey Maxine
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your earrings and that they impressed you. Your support truly brightens our day!
We hope you continue to enjoy them and look forward to serving you again soon.
Edelle
Loved the rings
Loved the rings. Especially the anxiety rings collection!
November 25, 2025
Unprompted review
Reply from ZEYA
Hello May
Thank you so much for your wonderful review! We’re thrilled to hear that you love your earrings and that they impressed you. Your feedback truly makes our day!
We hope you continue to enjoy them and look forward to serving you again soon.
Edelle
Love the jacket
Love the jacket. It has arrived and looks as imagined. Very stylish!
December 1, 2025
Unprompted review
Reply from ZEYA
Hello Diane,
Thank you so much for your wonderful feedback! We’re delighted to hear that your jacket arrived as expected and that you find it stylish. Your satisfaction truly makes our day!
We hope you continue to enjoy it and look forward to serving you again soon.
Edelle
Beautiful products. Great customer service
Beautiful products at reasonable prices. Excellent customer service. So nice to hear from a real person. Erika has been really helpful.
December 5, 2025
Unprompted review
Reply from ZEYA
Hello,
Thank you so much for your lovely review!
We’re delighted to hear that you’re enjoying our products and that you found our prices and service to your liking.
It means a lot to us that you appreciated speaking with a real person — we truly believe in providing genuine, human support.
We're especially happy to hear that Erika was able to assist you so helpfully!
Thank you again for choosing ZEYA ✨
Edelle
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Wouldn’t bother ordering
Wouldn’t bother ordering. I ordered earrings and was only sent half the set. I returned these (postage cost me £13) and the package has been stuck in customer airport for the 4 weeks and this company keep telling me they will keep me updated then I hear nothing. I’m now £45 down in total and still nowhere nearer to a refund
Update - since writing this review, they’ve finally sent my refund even though the package is still in customs. I’m still down the postage costs. This company has also tried to remove this comment and said it’s not the right company and I am wrong.
February 4, 2026
Unprompted review
Reply from ZEYA
Hey Natalie
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that your experience didn’t meet expectations. We understand how frustrating this must be, and we want to make things right. Please contact us at **trustpilot@zeya-jewelry.com**, where your case will be personally handled by our dedicated VIP customer service team. They’ll ensure your issue is reviewed and resolved as quickly as possible.
We genuinely apologize for the inconvenience and appreciate your patience and understanding.
Edelle
I ordered my usual universal ring sizes…
I ordered my usual universal ring sizes but they were still too small because of the little rings around the ring. They don’t warn you on the website to take at least one size up. But they handeled that perfectly. I could keep all the wrong ones and received a 115% code for store credit so I could order the rings again in the right size this time. Absolutely love how they helped me and how fast they responded. The products are very nice as well.
November 3, 2025
Unprompted review
Reply from ZEYA
Hey Nira
Thank you so much for your kind review!
We’re thrilled to hear that you had a positive experience with ZEYA. Your support means a lot to us, and we’re always here if you need anything in the future. If there’s ever anything we can do to earn that fifth star, don’t hesitate to reach out!
Thanks again for choosing ZEYA — we look forward to seeing you again soon.
Edelle
went from gold to silver after 3 weeks
My grandma bought me a gold watch for my birthday and the whole strap turned from gold to silver after 3weeks! This is not what was advertised on the website.
November 22, 2025
Unprompted review
Reply from ZEYA
Hey Madeleine
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that your experience didn’t meet expectations. We understand how frustrating this must be, and we want to make things right. Please contact us at **trustpilot@zeya-jewelry.com**, where your case will be personally handled by our dedicated VIP customer service team. They’ll ensure your issue is reviewed and resolved as quickly as possible.
We genuinely apologize for the inconvenience and appreciate your patience and understanding.
Edelle
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