Zezgo Reviews 

At pickup I was required to buy insurance at the counter. Later that day, November 10, my keys were lost at Luquillo beach. I called the supplier at 4:53 p.m. and was told the office operates until 11:00 p.m. I was first told no spare key was available, then told the spare key was in the office but the office was closed. The response was delayed until 6:00 p.m., and a tow truck arrived only after 7:00 p.m.
The supplier then charged $1,100.00: a $250 deposit held at pickup plus a separate $850 charged after the incident. Their letter claims the $1,100 was "applied against the deposit" with a $0 balance, which is not accurate. Their incident report (INC-20261112-KHJ531) lists $500 for key replacement and $600 for towing, with no tow invoice or itemization. The rental agreement, promised by email at pickup, was never sent.

Booked through Expedia and then saw all these reviews. I called to ask about insurance and was told that unless I can prove I have certain policy items or deductibles, I must buy their insurance. Also, I was told of a $1000.00 deposit. Luckily I read TrustPilot and Cancelled in advance!

Was rear ended by an at fault driver cited at the crash site. Zezgo charged my credit card 10,000.00 with no explanation, no documentation and next to impossible to speak with a representative. Unfortunately, attorneys needed to resolve this ongoing problem. Will never ever rent from them again.

ZEZGO CAR RENTAL LOS ANGELES - LAX

My wife and I are both 76 years old and have traveled extensively throughout our lives, renting cars nationally and internationally. In all our decades of travel, we have never encountered such poor facilities, unfriendly office staff, or an absolute lack of basic customer amenities—including no customer restroom—as we experienced at this Zezgo / TL International / Right Cars LAX location. And we had to take TWO shuttles to get to their off-off-site seedy location.
When we booked online, there was zero mention that a physical insurance coverage letter would be required. Yet, at pickup, we were forced to pay an extra $219.50 for insurance solely because we didn't have a physical paper copy of our Amex Platinum coverage on hand. Their on-site agent explicitly assured us that if we provided the official document afterward, they would refund the charge.
Two days after we took the car out, we submitted the official coverage letter (including loss of use) issued in my wife’s name. True to their sleazy form, despite following their agent's instructions, they denied our refund request.
Treating long-time travelers with predatory billing practices, hidden physical document traps, and broken promises is shameful. Save yourself the headache, the awful office environment, and dishonest business practices—rent from a reputable company instead!

They had fraudulent business practices. They want to scam you to buy their car insurance for all rentals which is not necessary or (not even sure if this is legal to do)if you have your own automobile insurance company with full coverage. The facility is very uncomfortable especially if you are a women. They lock you in a virtual room and scan your drivers license first then they refuse to rent the car to you. Bad company and you are putting your life in danger in this type of environment.

Thought I was getting good deal on small suv since I booked well in advance. On 22oct26, took 15-20min shuttle from tampa,FL airport to zezgo. Told him I didn't need their insurance I have full coverage with geico they cover me well. He wanted me to read the sign on the counter that said I needed $500k minimum coverage With a minimum deductible of $1k. Then offered me their coverage for an additional $500! Scammers! At least 8 out of towners were bamboozled, I told them rent from the airport we have options and call your credit card co.report fraud!!

I rented via Carrental.com. I would never rent again with them. Actually I ended up not renting and needing to ding another car rental walking around with my luggage. Their lack of transparency is their #1 problem. I rented online and have my own full cover car insurance but they said it was not good because my car back home was a 2014 and supposedly for them is need to be 2020 or newer which is not true for renting cars. As long as you have full coverage it doesn't matter the year. Also I was traveling as an emergency and needed to add and extra day( which I mentioned upon arrival and while I was checking in ) , well, that was a different price and it was more than double daily . They claimed that it was the 3rd party's fault for not stating the policies and that I had to deal with Expedia to deal with the full refund.

It walked across the street to the other car rental and was able to rent a car. I did pay more and probably the same they would have charged me with the extra surprise prices, but what I didn't like was the hidden terms and fees and lack of transparency.

So here it is.
They didn't tell they require you to have car insurance with them or bring yours that covers car rental but your car model at home needs to be 2020 model or newer.

If you return the car even 2 hours later that the full day rate, they will charge you an extra day.

Their prices look amazing but they have a catch and you will end up paying much more, almost 2-3 times more.

I would stay away from this company 100%

This was my first time using Expedia, and it will absolutely be my last. I booked a rental car through Expedia with Zezgo and paid approximately $400, only to arrive and be confronted with additional fees that were not clearly disclosed upfront.

The customer service was extremely unprofessional and untrustworthy.The way the employee handled the situation was unacceptable, and the entire experience felt sketchy from the start. My husband and I were so uncomfortable that I was genuinely scared to take the rental car. We did not feel comfortable proceeding because of the unexpected charges and the way we were treated.

What made the experience even worse was Expedia’s refusal to refund our money, leaving us out approximately $400 for a rental car we never felt comfortable taking\.

Customers deserve transparency, professional treatment, and support when something goes wrong\. Expedia should take more responsibility for the rental companies offered through its platform instead of leaving customers to deal with these situations on their own.

I would not recommend Expedia or Zezgo horrible place. This was stressful, frustrating, and a complete waste of money. First time using Expedia and definitely the last

They are a scam. They advertise a low rate to book and then at arrival charge extra . They should be shut down for the shady businesx they run

Be careful with this company!!!
I rented a car in Malta for 5 days.
I returned the car with no damages, in perfect conditions and they never gave the security deposit (350£) and never answered my emails.

€350 deposit charged, no refund almost TWO MONTHS LATER

We rented a car in Malta last 10 September, returned the car without any issues, and Zezgo confirmed in writing that our €350 deposit had been released. Almost TWO MONTHS later, we still haven’t received our money back. The bank confirmed that the €350 was actually charged to our card, not simply held as a pre-authorisation. Despite repeated requests, Zezgo provided no proof of reimbursement and stopped responding at all. Completely unacceptable. Be extremely careful with this company!

Awful experience. Signed a $250 deposit to ensure I brought the car back in good condition and never received my money. When home & questioned them, they said I smoked in the vehicle and they were not going to refund me. I’ve never smoked in my life and never had another person in it because I was visiting a 94-year-old friend.

When you call the number, Their Help is not allowed to deal with refunds. They only gave an email which kept refusing to refund my money.

Never use them

I prepaid $168 for the car and insurance. When I got there the agent Jeyson started mumbling and then said I owed $277. I said I already paid for the rental and insurance. He said that was probably for the the insurance. He insisted that I owe $277 I was never given an agreement to review. Only on the decline on the screen.
He said I would receive it in my email. When I called customer service on Monday they said he had added a t to my email. She promptly sent me the agreement. It was there that I noted the extra charge was for insurance only which I knew nothing about. I was deceived into believing it was some additional charge for the rental, not for insurance I did not need.

I emailed customer service and they sent me an email stating that it could not be refunded once it is used. Just deceptive practices.
On the confirmation it said the rental car counter and car were at the rental car center. When I could not find them I called only to find out I had to take a shuttle from the rental car center to the cars and their office.
DON'T EVER RENT FROM THID COMPANY THEY SCAM YOU.

DO NOT RENT !!!!!!!!!!
I wish I had an option to leave you -100 negative star to leave your review. Your odacity to ask for the internal review to see how you did is mind boggling. 25 years and i have never hated a car rental company ZEZGO. I will never in million years step at your property. Matter of fact, I will tell everyone how aweful you are. I will also write as much reviews to as much website as possible, including those scumbags expedia who is allowing a scammers to promote in their website, so other people will not go through what some of us had to go through. I saw 3-4 groups of perople behind me standing and waiting on the line and frustrated to hear what the counter guy had to say to me. Then they all left without renting it. because they also had to go with what i had to go through. If you do not beleive watch the camera footage of the time i picked up that car. Also watch we all gather outside and discussed how discusting your company was. They all say each other to make sure write the reviews so others do not have to deal with it. Some of them blamed their 3rd party travel agency to promote such a ripoff company on their platform. They were equally frustrated, I would say your company is thief, scammer, scumbag, low level getco car rental company. Here is why: by the way i am also speaking behelf of those behind me who could not afford and left without renting, I still did because i had no choice. and you you all purposly prayed to those innocoient people who would have been future customers.
NOW HERE IS REALLY WHAT HAPPENED : At the moment to pay and confirm your reservation at the counter, your company asked to see detail of each of our insurance policy ( active insurance card with policy number was not enough) and hit each and everyone at the last minute in the counter with $450 or others over $500 on the top of our $200/day rental price. This last minute of $450 was to extend bodily injury insurance on the top of my Geico insurency policy. That is not option, either you pay or they will cancel your reservation. You can't rent. I rented for two days for around $450 + and hit me with another $430 or some totalling close to $900 + with option to refund later $200. ( I don't even know when I will receive that, ) and still end up paying $650+ for 2 days for 4 door compact car like honda accord. You may have made money from me by scamming in last minute. but i will make sure you loose many many customers. I am copying this review and paste every where I can and as many as i can so other people can go to bigger and better rental companies.

I returned the car today and i have yet to see when that $200 will be refunded.

A very unpleasant experience at Zazgo Car Rental. The staff were rude and irritable. When my card had an issue, the boss aggressively shut down the employee who tried to help me, speaking rudely in a language I couldn't follow. The atmosphere was extremely tense and uncomfortable. I definitely wouldn't recommend them.

I am absolutely appalled by how I was treated by an employee named Kimberly.
I actually came here fully intending to leave a positive review because, up until this point, the service had been fast, smooth, and efficient, and the drop-off process was excellent.
Unfortunately, my experience was completely ruined by Kimberly. She was extremely rude, dismissive, and unwilling to answer even the most basic and routine questions. I simply asked how and when my $1,000 deposit would be returned and how I was supposed to get back to the airport. Instead of helping me, she refused to properly answer my questions and treated me with an unacceptable level of disrespect.
I am genuinely shocked by her attitude and behavior. Someone who treats customers this way should absolutely not be working in a customer-facing position. It is extremely disappointing that an otherwise positive experience ended on such a terrible note.

I booked my car with Expedia and when I arrived to pick ip my car, Zezgo said they didn’t accept my Apple Credit card, which is a Mastercard issued through Goldman Sachs, and was the card I used to book the car. The customer service at facility was the poor, and a person next to me was asked to pay a $1,000.00 deposit for their rental which is nuts! It never progressed that far with me. When I got home I looked up Zezgo’s customer reviews after this poor experience and saw the poor ratings and wished I checked that first. Save your time and money and stay away from Zezgo!

They offer cheap rentals but they have so many gotchas when you go pick up the car. You need to show them your own auto insurance information to them and it should explicitly say that it covers rental cars. They refused to rent the car because the driver is not listed as the primary driver, even though the name is listed as a covered driver. We have to scramble in the last minute to find a much more expensive rental because of this. I also have to fight through Expedia to get the prepaid rental refunded, but they at least agreed to refund that. This is the only company we had to show our car insurance info.

I booked and paid for ZezGo car rental reservation through Expedia costing $49.01 at the time of booking. Upon arrival I showed ZezGo agent paperwork demonstrating I had proof of collision damage insurance through my Chase/Assurant credit card company and liability insurance coverage through State Farm. I explicitly declined the optional Partial Damage Waiver at the counter, but the agent said it was mandatory. The company is engaging in forced, unauthorized additional $216.93 upselling of insurance.

If I could give this company ZERO stars, I absolutely would. DO NOT RENT FROM THIS PLACE. Save yourself the aggravation, the hidden fees, and the horrible customer service.

I am beyond angry and disappointed with this entire experience. After everything happened, I went back and read the reviews, and I can honestly say the reviews were completely accurate. I wish I had read them BEFORE renting from this company.

The hidden fees, rude staff, lack of customer service, and complete lack of compassion were exactly what other customers warned about. The location is also nowhere near the airport, and getting there was a complete mess. The facility was disgusting, dirty, and poorly maintained.

Before renting the car, I specifically called the company to confirm that there would be NO additional charges. I wanted to make absolutely sure there wouldn't be any surprises. Despite that, I was STILL charged for additional insurance.

I had already purchased insurance when I originally booked the car. When I picked up the rental, they tried to push their own additional insurance on me with coverage they offered. I had already arranged my insurance, yet they still tried to add another charge.

Then there were the toll charges/services they tried to push on me as well. It felt like they were constantly looking for another way to add more fees to the rental.

And when I tried to get help, it was even worse. Nobody answers the phone. Calls to supervisors and managers went unanswered. There was absolutely no accountability and no one willing to actually help resolve the situation.

I feel completely misled, frustrated, and taken advantage of. This company clearly does not value its customers. I would NEVER rent from them again.

DO YOURSELF A FAVOR: READ THE REVIEWS BEFORE YOU BOOK — THEY ARE ACCURATE. RENT SOMEWHERE ELSE.