It doesn’t even deserve a single star…
It doesn’t even deserve a single star and I believe that the 5 stars are from families and friends.
My experience with this company has been extremely disappointing. Firstly, the price they initially advertised turned out to be inaccurate, resulting in double the actual cost.
Secondly, they booked me into budget hotels that were worth less than £100, a far cry from what I expected considering the price paid. It felt like a complete ripoff.
Thirdly, the quality of service at the hotels was subpar. The Madinah hotel was passable, but the Makkah hotel was atrocious. The cleanliness was so poor that I couldn't even walk barefoot on the floor. I had to cover the toilet seat with a bag to use it, and the bathroom floor was in a disgusting state. I had to clean it myself with only the soap provided since there were no cleaning products or gloves.
Furthermore, my hotel booking in Makkah was mishandled, and I had to make a second payment. The hotel claimed they hadn't received payment from the travel agency, despite having made reservations. Although I eventually received a refund, it required extensive communication with the company and the hotel to provide evidence that the booking wasn't completed. At times, it felt like the travel agency was ignoring me, forcing me to involve a solicitor.
I practically had to visit their office every day after Asr prayer. If I could upload videos, I would, but I'll share screenshots of the videos I took and the evidence I gathered during my stay.
