Zima Dental Reviews 

5,954
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,386 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the products for their excellent quality and effectiveness in keeping dental items clean and fresh, with many noting immediate and highly positive results. However, some people mentioned receiving only part of their order, such as only the tablets arriving while the machine was out of stock. Additionally, a small group felt that units failed relatively quickly, like one stopping after two weeks, or experienced long delays in receiving replacements, reaching eight weeks in some cases.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that the dental pod and cleaning tablets make... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent performance and... See more

Customer service

Users describe positive interactions with customer_service, noting prompt, efficient, and cheerful support... See more

User experience

People report positive experiences with user_experience, highlighting that ordering is easy and the website... See more

Response time

Customers consistently note positive experiences with response_time, praising the fast and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zima is one of the fastest I’ve experienced to respond via email. They help resolve any problem or questions I have. I love the product and recommend it to most family and friends!

Rated 5 out of 5 stars

I really like my Zina Dental Pod! My night guard is so clean. I also am using the subscription so I automatically get a 3month supply. I had gotten a number of refills before signing up for the subscr... See more

Rated 5 out of 5 stars

Even though the product we wanted was going to be delayed a little, Customer Service was right on top of things and kept us informed. We have several questions that were answered by real people - n... See more

Rated 5 out of 5 stars

very satisfied with the product and the service provided by the customer service team replying to my questions regarding the pod pro. thanks for the help! keep the good work!


Company details

  1. Cosmetics Industry
  2. Beauty Product Supplier
  3. Dental Supply Store
  4. Health and Beauty Shop

Written by the company

Zima Dental is the world's premier brand focused on the oral appliance journey, sold in over 40 countries worldwide and recommended by 1000s of dentists. Through the interdisciplinary collaboration of leading experts at the Zima Dental research centre, we have pioneered groundbreaking innovations that go beyond traditional oral appliance care, offering smarter and more efficient ways to maintain your oral health. Zima Dental is committed to transforming the oral appliance journey with a straightforward promise – to make millions of peoples lives better through state-of-the-art oral appliance solutions that truly make a difference.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(5,954)

2,497 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Product

Have had a wonderful experience with the dental pod. It cleans my Invisalign better than any toothbrush would. I highly recommend especially for people who need mouthguards, retainers or other products for a long time.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Five stars for Zima!

I highly recommend Zima's Ultrasonic boosting tablets! I've been using one everyday, for almost two years, to clean and refresh my bite guard. And the Pod is SO easy to use, and well worth the price. Although I found Zima too late to keep my bite guard pristine, I know it's clean and that's what's most important to me. Very happy customer.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using my Zima dental machine…

I’ve been using my Zima dental machine for well over a year; maybe two by now. I clean my Invisalign retainer every single morning and it still looks brand new. I cannot imagine NOT using my Zima dental machine, so it even goes with me when I travel. Five stars. ⭐️⭐️⭐️⭐️⭐

August 13, 2026
Unprompted review
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Rated 5 out of 5 stars

I’ve had great response from customer…

I’ve had great response from customer service TWICE now! First time, my appliance almost caught fire but definitely melted the connection plug. With no argument from Zima, they replaced it immediately. The second time, I had a subscription for the cleaning tablets and needed to cancel it (I had purchased 6 months worth at an earlier time), and although customer service did try and get me to just delay shipments, they didn’t argue with me about cancelling the subscription, in fact, they went beyond and above and found the email attached to the subscription which I rarely use! Kudos to the Zima crew!!

August 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Their products are exceptional

Their products are exceptional. I have been using their pod for cleaning my mouthguard every night and it does keep it nice and clean. I have also used their tablets. It just ensures me that my mouthguard is sanitized. Customer Service is exceptional as well. They always get back to you immediately and want to help you with your needs.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

I had a defective pod

I had a defective pod. I contacted Zima via online support. They were very prompt and replaced my pod within hours of placing my warranty claim.
Thank you for your prompt service.
Greatly appreciated!

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely little cleaning pods

Lovely little cleaning pods, well made and do the job well. Transparent about materials used, which is always a plus.
Quickly despatched with responsive and helpful customer support.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Quick customer service

I was very pleased with the response. It was my first question to the company. I was surprised at how quick they answered my question and provided excellent customer service.

August 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Solid customer service

The Dental Pod I bought stopped working after about 7 months. When I made warranty claim, customer service was quick to respond, thorough, and courteous throughout all our email exchanges. Thank you for standing by your product warranty! I am happy to continue using the Dental Pod to clean my family’s retainers.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Warranty issue

I had a warranty issue and I can honestly say Zima's customer service was the best I have ever experienced from a business. Few companies come close.

August 3, 2026
Unprompted review

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