Zinus Inc. Reviews 123

Horrible customer service, unreliable delivery times and no way to cancel delivery.

Purchased mattress king size 10" in january 2021. The mattress has lost all of its firmness and comfort. Trying to get it warrantied as its less then a year old. Receive same generic response or request of pictures that will not show the issue i am experiencing. For the money spent on the mattress the hassle of dealing with claims department is not worth it. Next purchase will be from a different manufacturer.

This is our second zinus mattress both times box has arrived destroyed. And plastic bags open. Very disheartening. Also avg memory foam size in there mattress is about 1" think while the rest of the mattress is egg crate foam uncomfortable and non support giving.

Bed frame broke 3 years into 5 year warranty. I emailed customer service who has taken 3 weeks now to resolve the issue. They requested 5 times my Amazon invoice and I sent it to them 5 times. Today they sent me a new email asking for the owners Manuel so they can see what part I needed. Keep in mind the company knows what model frame I bought, has photos of the damage and my invoice (5 copies of it). They should know what part to order.

Been dealing with terrible customer service for about a month. The bedframe I bought had broke after some time but I noticed it had a 5 year warranty, great I thought. WRONG. The replacement was out of stock so I had to wait, then it was in stock, then by the next email it wasn't again. They want you to send the bed back before they can give you a prorated refund which is ridiculous.

Worst customer service I have ever seen. Received the damage bed they send me replacement and that replacement was also damaged. Trying to ship it back to them and requested for refund. Took 5 days to send me a shipping label with wrongly spell name as well as for 2bed they send me 1 shipping label. Now they told me that I have to wait for 24 more hours for the respond. It already took 5 days for shipping level and I don't know how long they will take for my refund.worried about my money.

I spent around 700 usd in this place (2 mattresses and one bed) All those boxes were torn. One of them was opened completely. it was a thrift store's products. Unfortunately this place does not allow me to download those pictures here, but it was disgusting; they just blamed Walmart on that problem.

I have a fiberglass filled green tea mattress that has reaked pure crystal shard chaos in every inch of my home. I learned of the class action lawsuits and realized I want my refund so I requested it. They want every possible picture invoice etc I sent everything. No more response after agreeing to refund me regardless I dont have the tag on the cover my child soiled and I had NO IDEA wasn't removable. Now our dermatologist bills for red itchy irritated fiberglass filled skin and a complete inventory of my costs so far to de glass my townhome will be added to my request and I can't join this lawsuit fast enough. All I want is my $300 back or a no fiberglass replacement. They really aren't being smart or concerned about customer satisfaction or health for that matter.

We purchased a trestle dining table on Amazon and it had a deep gouge in the top. Zinus was quick to respond to our needs and reshipped another one and sent a return label for the damaged one. I was greatly impressed with their service

Don't purchase from their website. Use Amazon or other companies if you really want to purchase them. I was not able to get the product more than 30+days. And I decided to cancel it, and I did cancelled my order through their Customer services. However, I could not get any updates or refund for about a week. Customer service was keep telling me that they could only proceed the refund if they get a confirmation from the delivery company that product is rerouted to their warehouse. I called them multiple times but they were repeating the same thing. I was not being helped. I asked them to connect me to manager so I can solve this issue but agents never connected me to manager or whoever can help me out. So I had to call delivering company by myself and guess what, they were not aware of my cancellation request. Zinus was keep telling me they emailed the delivery company for the cancellation, and apparently nothing was done. So I had to request cancellation for the delivery. I am very curious and wondering how long it would take to get my money back. Maybe another month? So repeat- don't buy the mattress from their website if you do not want to waste your valuable time.

Bought bed, daybed and two mattresses. Bed and daybed easy to assemble (160cm female). Instructions were clear, loved the spare bolts and washers &c and the little Allen key was fab. After assembly, products were sturdy and looked great. Have slept on the green tea memory foam mattress for a week now and love it. Firm, even support. Based on my purchases, I would definitely buy from Zinus in future. Very pleased, thanks Zinus!

We got a four poster bedframe and were totally impressed by the workmanship and the ease with which we were able to assemble the flat pack. It was well numbered, and the diagram was easy to follow. There were even some spare screws. Thoughtful! We then saw a number of complaints in reviews. Maybe the company has a weak spot, or maybe only negatives give reviews, or the company doesn't look for good reviews. But the frame is great!

They sell the worse quality products, don't honor their warranty and ignore your emails do you need any more reasons to not buy their stuff!

Took 30+ days to deliver, so I tried to cancel and get a refund. Customer service told me they could cancel it, but then the mattress arrived and I didn't get a refund :(

I bought multiple stuff from this company I will talk about the matress in this review, firstly it didn't inflate properly secondly the layers weren't glued together but what makes it worse is that support told me to take a picture then said I voided the warranty by doing so! What kind of company does that, they also will ignore your messages please don't buy a mattress or any pieces of furniture from this company!

Scammers please don't buy from this company unless you want garbage that won't work a week from now like a mattress that deflates along with non existent customer service who look for every way to not stand by their warranty!

Queen 30cm icoil mattress.. after 1 month sagging, had to change sides, because hurting my back..then less than 1 month had to go in the middle due to sagging.. turned bed around and started again, its now 7 months and have to buy another bed..dont buy this bed,,this one is going to the DUMP.. fair dinkem, im so disappointed..

dont dont dont buy anything from this company! just like all the other reviewers state this company is a complete scam! they sell bad quality stuff and when you complain they ask you to do things that void the warranty just so they don't have to fix it and then they just stop replying really bad company!

Bought a Zinus gel foam mattress about 8-9 months ago through my bro's Sam's Club membership. A Cal King. Sleeps good other than....you can't find fitted sheets that stay on the mattress. We got a mattress cover with the same issue. Cal Kings are a standard size measurement. We then bought suspenders for the mattress cover and sheets. Our previous mattress was a Cal King and had 3-4 sets of fitted sheets that fit our previous mattress & box spring as they should. When we got the new Zinus, none of these would stay on the mattress during the night. They'd lift at the corners and clump up under neath you. I'd wake up...pull the corners tight again but, they'd always pull up in hours. The suspenders we got are huge job to put on the fitted sheets and mattress cover. I'm a 6'2" 225 lb guy and it takes me and my wife easily 15-20 minutes to change the sheets due to the heavy weight of the mattress and adjusting the suspenders to put tension on the fitted sheet corners. I wrote Zinus..."Angel" got back to me with...."I'd suggest you go to your local tailor and get custom sheets made"!!!!!! That's Zinus for you...that was there answer. I wrote "Angel" back and let them know that was the most ludicrous customer service suggestion I ever heard. I see Sams Club still sells Zinus...The mattress feels great sleeping on it...pretty happy there. But, "Angel" and Zinus customer service...not sure where they're located...sucks!

I ordered a Zinus metal bed frame from Amazon. First time the headboard was cracked. Sent it back and ordered a replacement. Second time one of the metal bars was faulty. Called Zinus customer service only to be told that the item is now discontinued, so the bar couldn’t be replaced, but I could try re-order the whole bed for the third time. Who knows... maybe third time lucky...
perhaps I have been simply VERY unlucky, Though what I really suspect is that Zinus sell their faulty items through amazon. Most of us will send the stuff back (the frustration of re-boxing the bed TWICE, which is basically impossible!) and luckily get full refund. But who knows maybe someone won’t due to laziness or lack of time or strength to re-box the bed and wait a whole day for ups to show up...
I won’t buy from Zinus ever again, the whole experience has been just too frustrating for me.

Do not ever buy any mattress from Zinus. You'll be OK if you get a good one that lasts, but if you get a defective one, you will be out of luck. I bought a Zinus mattress from Samsclub.com. The mattress arrived defective. One end of it would not expand, and the layers at that end were separating. I called Zinus because the enclosed card said to call them. They said I had to call Sam's, so I called Sam's, and Sam's called Zinus after repeatedly getting no response to their emails. Zinus promised them they would send me a replacement, but they did not. When I inquired when I would get it, Zinus asked me to send photos of the defective part. After I did that, Zinus said I had voided the warranty by unzipping the cover to take the photos. There would have been no way to show the defective part, especially the separation of layers, without unzipping the cover to reveal the end of the mattress. It is a zippered cover, but unzipping it voided the warranty???? Total BS. When I called Sam's and sent them Zinus' response, the Sam's rep was astounded. He pushed the problem higher up the Sam's food chain, and all were shocked by how I was treated by Zinus. It took more than two weeks to finally resolve the problem, but Sam's did refund my money. The Sam's rep was awesome. I never again will do business with Zinus. It's a shame, too, because I needed that mattress for my 86-year-old mother to visit while I had knee surgery. If she liked the mattress, I was going to get one for her as well. And I was even looking at larger Zinus mattresses for my own bed because the prices are good, and I am a disabled person on Social Security. They could have had three sales; instead, I never will buy anything from them and have let everyone I know in real life and online about this issue. Hundreds of people also were astounded by them voiding the warranty on a mattress that was defective upon arrival and never had been used.