Zippy Shell Reviews 

I wish I could give negative stars. They are the worst moving company! I filed with BBB and it did nothing. This company screws people over and gets away with it constantly. It's actually horrifying. So now I'm just leaving reviews to help warn people to avoid ZippyShell!! They will not keep to their word. They promise things and don't deliver on any of it. They were suppose to refund me a month ago and I am still waiting, good thing I didn't hold my breath. They have no management and the people in customer service are never on the same page. It's disorganized and honestly dangerous. Avoid this company!!!!

I would rate this zero stars if I could. The delivery of our items was a nightmare. We had a long distance move from VA to MA, two containers. Confirmed delivery of our items, to our home on 8/2 for a delivery on 8/13. Received a call, after 6 pm on 8/12 that our delivery date was now scheduled for 8/15. Called their service center - got zero assistance. Received another call on 8/14, once again - after 6:00 pm stating our delivery was now rescheduled for 8/18. Again - ZERO assistance from the people in their "service center". Was finally able to get some help from a member of their logistics team that helped coordinate two separate deliveries of our containers - which were still delivered 4-5 days late. I've since received another charge from their third party labor partner for services not received - you guessed it - no one at their "service center" could assist and I am to deal with THEIR service partner. Having spent over 12k on this move and having experienced 8 moves in my lifetime, this has been, hands down, the worst experience ever. They staff their call center with kids that have no ability to actually help you when there is an issue - and there have been many issues. The origin team in VA was very good to work with. After that - it all went downhill and downhill quickly. I would RUN AWAY from using this company. With the money I've spent on this move - I could've received white glove service with a more reputable provider. I will never recommend for anyone to use this company - you would be better off loading a U Haul yourself.

My belongings are still at the origination warehouse 3 weeks after they were delivered there from my house. I have gotten bad information multiple times. Unfortunately for them I have a "tracker" in one of the containers that proves they have not moved since 7/29.

UPDATE 8/29
Containers

I got a call from "senior management" last week with a promise the containers would be picked up Monday the 15th and arrive in NY by the 17th. I even got a confirmation email on Tuesday. But my Tile tracker told me this morning they are still in Louisville.

Next step is to report this to someone I know who has 460K followers on Tikok.

I wish I had looked into this further. I got their name from a business I trusted who had referred clients there before. She will no longer and apologized for giving me their name.

UPDATE 8/29/22
Despite several promises and confirmations, my containers were NOT moved and remained in the origin warehouse one month after they arrived there. I was told last Friday that they were confirmed IN TRANSIT and received another automated email saying that. But this morning I am told they were NOT picked up until this morning. At this point I don't believe that is true.

DO NOT USE!!! Not only did they charge me more than double quoted after moving, but they also lost my containers. They packed trash in boxes, empty boxes in boxes, boxes full of balls of paper with few items and full boxes in bigger boxes to force another container. Trashed my items I cannot replace and wrapped many items in blankets upon blankets to later charge $20 per blanket before I even had a chance to unpack to return blankets. Uhaul only charges $5! Other zippy shell locations were appalled when I said $20 PER BLANKET!!!
Trying to get them on the phone they keep pushing me around or returning me to original entry call selection or even better, sending me to the same poor fella at Pack Rat. Zippy Shell has no entry of me because the neighborhood location undercut them, and no one is taking responsibility! I paid for climate control for 2 months and all my stuff is melted, mildewed and damaged. THIS COMPANY NEEDS TO GET SHUT DOWN!!! Now I have to file with an attorney.

DO NOT USE ZIPPY SHELL!!! Moving out of Los Angeles, I used Zippy Shell storage until I decided where I’d like to live. This was explained to the Zippy Shell ( aka Pack Rat ) service representative. I’d scheduled a road trip to visit sister in South Carolina. For my consideration-& the service rep offered a very reasonable long distance moving quote. If I’d choose this service just call and let them know. Told I was Paying for storage, I was SHOCKED to find they included 1/2 of the long distance transportation quote!! Not knowing where I’d be living- How could they charge for a service they hadn’t provided??I hadn’t authorized this. They wouldn’t reimburse my card —& because all my belongings were in their possession, I was stuck. Relocated- I had them transport the zippy shell. It’s the middle of week 4, and after calling 6 times-I was given a delivery date. Hoping they show up to put this nightmare behind me. Once they get your credit card info- your at their mercy. Please take this is a very real WARNING

BEWARE (do yourself a favor and check out their rating from the Better Business Bureau before signing anything- they also operate as 1800 PACK RAT).

This dumpster fire of an organization has left my 9.5 month pregnant wife and I stranded for weeks without any of our belongings. They were scheduled to deliver our container to our new home in CA on 8/1 - its now 8/15 and we just found out that our belongings are likely still sitting in a warehouse somewhere in Boston. Better yet, they are now trying to charge us DOUBLE WHAT WE AGREED TO. That's an extra $5k they want to charge us, on top of the thousands of dollars its cost my family to stay afloat while they hold our things hostage.

I could've moved my entire family cross country with a reputable carrier 3X over for the amount its cost me just to deal with this mess so far.

And the best part is that we still have no idea where our stuff is or when we might receive it.

RUN AS FAR AS YOU CAN from these criminals before you never see your stuff again.

If I could rate ZERO I would. The sales guy was just too good. He OVER promised and the company never showed up as scheduled per agreement. They breach the agreement, they lose business. Don’t bother with this company. Save yourself the headache.

I have two complaints with my cross-country move:

1) The empty container has been sitting at my destination house for 2 weeks now (blocking the garage), even though they keep saying it will be picked up in 2 days.

2) I was charged fees that were not included in my initial calls or contract with them: a fuel surcharge and extra insurance.

Other than those issues, my moving experience was very good.

I called for a quote. The representative was very short with me. It was a very unpleasant conversation. The verbal quote was double what PODS quoted. I DO NOT recommend this company.

On 7/7/2022, I booked a zippy shell with the promise of it arriving to my driveway for loading and unloading for our cross country move. They were unable to drop it off which resulted in me having to rent a uhaul for $161.31 and gas for $50 to transport the items to their facility and load the items myself at the facility. I was not offered reimbursement for these costs. I was told then that it'd be okay once it gets out to Florida that when it arrives they'd call me. I did not receive a call on expected arrival day. On 8/5/2022, I called them asking where it was at and that's when I was told it arrived. I asked for drop off immediately as it's already running late. They tell me it will be an additional week possibly 2 weeks for drop off. This is resulting in us acquiring another uhaul for $89.50 and gas for $30 just to get our items. I then showed up after spending this and now they are refusing to give us our items. I am beyond livid. I need my stuff ASAP and a refund!

I went with this company because they were the cheapest…..”my mistake”.
If customer service, promptness and truthfulness is important to you then run from this company!
1. I was overcharged more than $1100 which took almost 3 weeks to get rectified.
2. The guaranteed delivery date was pushed back by three days so I had to cancel the helpers I had lined up.
3. The lock I had placed on the container was cut and replaced with a different lock, I didn’t know this until the container arrived and my keys didn’t fit. I had to go to HomeDepot and buy a hacksaw to cut the lock.
I was the one that had to initiate contact almost every time except for twice out of approximately 30 phone calls and numerous emails. I feel sorry for those people that must answer the phone calls and deal with all the frustration the customers must be experiencing.
My final recommendation is to RUN from this company!
By-the-way……this company is also affiliated with and partners with another moving company “PackRat” which quoted me at a higher price (about $400).

Awful experience from start to finish. Unit arrived at the house and it was a cage, not a portable pod that could be left onsite. When We booked it, were told we would have 3 days to pack it yet when it arrived we were told we would have 3 hours! The guys that delivered it were hired to help pack and said they’d be taking it with them when they were done. The guys that actually packed it were very kind and helpful and once our belongings were packed they took it back to the warehouse where it would be sent on to travel from Portland Oregon to Atlanta Georgia. Once it arrived in Georgia I called to verify the total that I had left to pay and the agent confirmed the remaining 50% balance. Two weeks later when it arrived my card was charged the total balance plus an additional $609 for fuel subsidies! I had to call and have management review recorded conversation to get reimbursed for the over charged fee. Then our unit was being held in storage and we were told when we originally booked that the first month of storage at the destination would be free. Three days later I was charged $49.99 for insurance which I didn’t need as we have carry renters insurance that covers it, and then we were charged monthly storage for the month that was supposed to be free. I called and again spoke to management and they confirmed that I should not have been charged. It has been 3 months and I have not seen the reimbursement. Customer service claims they cannot take care of it yet I am not able to call or be transferred to the billing department. I did not print out the original contract I signed and they refuse to send me a copy. Definitely would not recommend them again! Last time I used upack and had a great experience with my cross country move and would have used them again yet they did not deliver to my point of origin.

EVERYONE NEEDS TO REPORT THIS BUSINESS TO THE BETTER BUSINESS BUREAU (bbb.org)
The sales rep lied about the delivery window, the delivery to holding facility was delayed, then they couldn't confirm receiving of the shell, then they delayed delivery TWICE because they couldn't locate 3rd party movers and then they had a forklift break down (ONE forlk lift mind you).

I moved across the country for a job and bought a house (first home). I moved with my dog who was older. The move ended up really affecting his health because he kept moving from one place to the next that he didn't recognize. Sadly he passed away before our furniture arrived. He was without his normal pet bed for 20+ days, did not recognize the house as his own home, wasn't comfortable before his passing, and I'll never forgive myself for making the decision to use this company. People's lives are attached to their belongings in a long distance move. This business is fraudulently representing themselves as a moving company, they need to be shut down permanently. Worst experience of my life.

Buyer beware! They quoted me a 2 week range of dates in which my crate would be delivered. The salesperson deceived me that that was the window it would be delivered to my door with movers. As it turns out, that time window is for when the crate arrives in your state and at their rented facility. I am now told that my furniture won’t arrive to my door for another month, now after waiting 2 weeks! I have no furniture. I was told, that my only option is to get my own moving truck, go to the holding facility, and move everything myself with NO reimbursement.
The movers that they contract are terrible and clueless (I had to explain to them what the packing blankets were for.).
If you use this company realize it make take weeks longer than the quoted time frame for your crate to arrive, and hire your own movers.

Beware. I packed my shell in Colorado and had it moved to Houston and stored for several months. I requested access to it once in Houston (which I'd been assured I could have at any time with 24-hour notice), but it took three days for them to make it available to me. Lots of excuses and poor communication. Now I'm ready to have it delivered to my property for unloading, so I called and requested the date I needed and was told that was fine. Then a day later I received an email saying they can't deliver it to me (even though it's a local move) for almost two weeks after the date I requested. They were great at getting the unit to me for packing, but once I needed my items, seems I'm a low priority.

Worst moving experience.

• 1st I was expecting movers between 9 and 11 am on my moving day June 17th, 2020, 11 passes and I get a text about 11:10am stating that "Hello we hvae been delayed at as the Zippy Shell forklift has been notified to us that is not working. Currently waiting to hear back from Zippy Shell about how to proceed" I then get a call about 11:30 am stating that "We can't bring the container to you, but we can do a "loose load" I agreed, and they arrived and a truck more than 2xs the size of the container I purchased and were unsure of how much would fit in the container. At the last minute another mover arrived and stated that they were basically full, and I had to figure out the rest. At that time, I donated and threw away over $2000 worth of stuff. Zippy Shell then lied to me several times that my stuff. The manager that also arrived stated that this is not uncommon when working with Zippy Shell and 1-800-Packrat that they often must wait for containers because “the forklift driver is always too high to deal with it.”
• Throughout the move I contacted Zippy Shell for a status update and was told my pickup was June 20th and that means they have until the 8th to get it to Kent, WA. Most of the move it had not even left Charlotte, NC. On the 8th there was no confirmation of arrival and when I called, I was told “humm we don’t know where your container is at this point but we can go ahead and put notes in for when you want it brought to you so you don’t have to call back again”
• I did not receive confirmation of arrival until Monday July 11th and called to schedule the delivery to me. I got a call on Tuesday that I needed to call back to be old they had to do a “loose unload” for no specified reason. I had to call back again to get more details to know if they were going to charge me or not. Apparently, they put it in another container and couldn’t put it on their truck. I agreed again.
• When the movers arrived on 7/14, I was told “oh and we are sorry all of your boxes are crushed this was the way they came to us everything was just dumped into the container with no stacking or packing of the container.” I asked, “how full it was?” and was told “it looked full, but everything was dumped in with no packing there was probably at least ¼ of the container left if it was packed and stacked properly.” Meaning I left over $2000 worth of stuff on the other end for no reason. When I explained what I’ve gone through so far with Zippy Shell and 1-800-Packrat I was told that is the same feedback they get for all Zippy Shell and 1-800-Packrat customers.
• After the movers left, I found a missing chair (I have a dining room set of 4 and there were only 3) I called in and was basically told “fill out a claims form”
• I have been completing the form as I have been unpacking and for some reason Zippy Shell is charging my card more money with original invoices.

I would never recommend Zippy Shell or 1-800-Packrat to anyone and in fact I also plan to let my employer know to get them removed as approved moving companies.

I am very disappointed with the process so far. it's been over three weeks and there is no sign of my belongings. I am calling everyday to find the status and they give me the same BS story about not hearing back from the dispatch.

DONT USE THEM!! They a very expensive due to all the hidden additional fees. You get charged for storage even if you don’t need storage because your renting a cage. They contract out everything, they just do logistics and are a middleman doubling moving fees. The pod arrived in a moving truck, it was a metal cage moved by a local moving company. The movers said I should hire them direct to save $1k. These guys cost me $4k to move a 1 bedroom apartment 300 miles. no couch or big furniture, I packed everything. So many fees they don’t explain, and if you want to talk to them, it takes hours to finally get through. Hire local movers is the best, this is a scam logistics company that contracts out everything. Probably 2 owners working from their garage doing logistics. Never again. Fool me once, I’ll never be fooled again.

If you have to have your stuff delivered on a certain day at a certain time don’t use any moving company and lug it yourself to wherever you’re going. Outside of having to cater more towards their schedule (ie picking 3 possible delivery dates rather than just one) I don’t have much to complain about. Be careful that they don’t add insurance that you might not want. But they refunded me the first payment and canceled it right away when I called so I am not worried about that as much. They also tried to charge me for the first month of storage when I was told that was included in the original estimate. They refunded me that as well when I called so I will overlook that too. Most important is my stuff arrived perfectly how I packed it and I was happy overall. I think it would’ve been more expensive to drive a moving truck and much more time consuming. I would recommend 100% but keep an eye on your credit card to make sure you don’t pay what your not expecting and call right away if you see an extra charge.

Getting in touch with a representative was a breeze! Getting the dates for loading and transportation from Pittsburgh to Ft Myers was easy! If I had to stop here, they would get 5 stars! But, I needed the pod shipped to Naples to my storage unit, as I was only there for one week. When I spoke with E Smith, she said it wouldn't be a problem; but it was. The day they said I could have my pod delivered was the day of my flight back to PGH. Let's start the anxiety. We paid someone to help us unload the pod,, because our 'free help' i.e. family, had already left Naples. Then, I kept getting calls from the storage people saying that the pod had not been removed. I contacted zippy, and was told they had 2 trucks broken down. Understandable, except the storage manager was upset with me. Finally, 8 days later, the pod was picked up. Zippy's motto has something to do with making your move easy..NOT