Order has not arrived and according to tracking has been in transit for over 2 months. Ziverdo will not respond to any of my emails (I have sent 3!)
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Like many UK buyers I was very sceptical about ordering from an Indian based website but please don’t worry, items were dispatched quickly and tracking was faultless, items arrived today less tha... See more
Company replied
I ordered in October and my shipment never arrived. I have emailed four times asking for them to send my order and no one replies. I am out $300.00
Company replied
Genuine product which isn't readily available in the UK. Makes the best defence against severe illness for my family. Best before date was 2024 which is standard. Delivery was fast considering it ship... See more
Company replied
Company details
Written by the company
Ziverdo Kit Store is a trusted online pharmacy specializing in high-quality antiviral and antiparasitic medicines. We provide a wide range of healthcare products, including Ivermectin, Hydroxychloroquine, Doxycycline, and other essential medications. Our mission is to make effective treatments easily accessible worldwide at affordable prices. We pride ourselves on excellent customer service, secure payment options, and reliable international shipping. Each order is handled with care and transparency, ensuring customers receive genuine products in safe packaging. With thousands of satisfied customers across the USA, Canada, Australia, and Europe, Ziverdo Kit Store has become a dependable source for wellness and preventive healthcare solutions. Whether you’re purchasing for personal use or medical preparedness, we’re committed to providing professional support and timely delivery. Your health and satisfaction are our top priorities. Experience convenience, trust, and care with every order — only at Ziverdo Kit Store.
Contact info
512, Mumbai, 400002, Mumbai, India
- +16072469237
- info@ziverdokit.store
- ziverdokit.store
Order never arrived, Ziverdo ignoring emails
Order has not arrived and according to tracking has been in transit for over 2 months. Ziverdo will not respond to any of my emails (I have sent 3!)
March 27, 2025
Unprompted review
I ordered in October and my shipment…
I ordered in October and my shipment never arrived. I have emailed four times asking for them to send my order and no one replies. I am out $300.00
January 12, 2025
Unprompted review
Reply from Ziverdo Kit Store
Thank you for bringing this to our attention. We are genuinely sorry to hear about the immense frustration this situation has caused. It is completely unacceptable that your emails went unanswered, and for that failure in our communication, we sincerely apologize.
We have immediately investigated your order from October to understand what happened. The tracking information provided by the official shipping carrier shows that the package was successfully delivered earlier this year.
Here are the specific details from the carrier's tracking log:
"Your item was delivered in or at the mailbox at 1:03 pm on February 8, 2025 in SAINT MICHAEL, MN 55376."
We understand how confusing it is when the tracking says "delivered" but you do not have your package. Often, this can happen if the package was left in an unusual spot, picked up by another member of the household, or delivered to a neighbour by mistake.
We would like to help you resolve this. Could you please take a moment to check with family members or neighbours to see if they might have received it on your behalf? It can also be very helpful to contact the local post office in Saint Michael directly, as they can sometimes provide more specific details from the mail carrier who was on that route.
I received the product that I ordered…
I received the product that I ordered in a timely fashion. Given the difficulties of international transactions, they make it easy to order, just be patient if your in USA. My order took about 2 weeks through regular post office on my end.
July 30, 2024
Unprompted review
Reply from Ziverdo Kit Store
Thank you so much for your kind words and for sharing your experience! 😊
We truly appreciate your patience and trust in us. We’re glad to know your order arrived safely and on time. Your support means a lot to the Ziverdo Kit Store team! 🙏
Very easy
Very easy. To follow the package, they will work with you in payment type. ( I didn’t have PayPal ) arrived in about 10 days. Packages are nice and convenient. Have purchased twice from them. Always recommend them.
March 15, 2023
Unprompted review
Reply from Ziverdo Kit Store
Thank you for your wonderful feedback! 😊
We’re so glad to hear you had a smooth experience with your order and payment. Your continued trust and recommendation mean a lot to us! 💙
Great company to work with
Great company to work with. My first order got held up in customs and got lost. I texted and asked for them to check on it for me they did and said they would reship my order on charge. That order too got lost in the USPS system this time. Texted them again they checked the order and reshipped again no charge. I have now received my order. Thank you so much. They worked with me the whole way through this order. Thank you again
March 9, 2023
Unprompted review
Reply from Ziverdo Kit Store
Thank you so much for your kind words and patience! 🙏
We’re glad we could make things right and ensure your order reached you safely. Your understanding and trust mean a lot to us. We truly appreciate your continued support! 💙
Highly recommend
I have placed two orders with Zilverdo. I have received each order in good condition and accuracy. I highly recommend them for their products and excellent customer service. They are easy to reach via email and response time is very good.
KD- Utah USA
August 19, 2022
Unprompted review
Reply from Ziverdo Kit Store
Thank you, KD! 🌟
We truly appreciate your continued trust and recommendation. It’s wonderful to hear that you’re happy with both our products and service. We look forward to serving you again soon! 💙
I live in Canada and I ordered…
I live in Canada and I ordered Ivermectin. After a delay at what appeared to be Customs I received a letter stating they were refusing entry to my order. I informed Ziverdo about this and they immediately offered to ship another order. The second shipment arrived quickly and with no issues. So there is a chance your order will be turned back at Customs, but Ziverdo was great to deal with to resolve.
April 20, 2022
Unprompted review
Reply from Ziverdo Kit Store
hank you for sharing your experience! 🇨🇦 We’re glad your replacement order arrived safely. Sometimes customs can cause delays, but we’re always here to make sure our customers receive their orders hassle-free. 😊
Great product and great service!
April 7, 2022
Unprompted review
Reply from Ziverdo Kit Store
Thank you for your kind words! 😊 We’re so glad you’re happy with our products and service. Your satisfaction means a lot to us! 💊✨
Highly recommended!
Thank you for providing early treatments to us here in Australia! Very much appreciated!
March 22, 2022
Unprompted review
Reply from Ziverdo Kit Store
Thank you so much for your kind words and trust! 🇦🇺 We’re happy to serve customers in Australia and glad you’re satisfied with our service. 🙏💊
Don't be afraid to order!
I was very leery of ordering this kit from India but I needn't have been. My first order was delivered per tracking, but I never received it (stolen from mailbox?) I contacted the store via email and they promptly sent out another pack, which was hand-delivered to me from my postman about 20 days later. All of my communication (even my panicky ones!) were answered quickly and professionally. I would have no problem at all ordering again.
February 23, 2022
Unprompted review
Reply from Ziverdo Kit Store
Thank you for sharing your experience! We’re so glad we could resolve the issue quickly and ensure you received your order safely. We truly appreciate your trust and kind words — your satisfaction means a lot to us. 🙏💊
Professional and Prompt Customer Service.
I made an order and followed up weeks later with an email asking when the shipment would arrive. Within hours I was notified by the company that the shipment was lost in transit. The outcome was that another batch. Was sent out to me at no cost. A couple of weeks after this second batch was sent out I send another email querying the shipments where about and was told it had arrived and was awaiting dispatch by the main customs facility in Sydney.
To my surprise the package arrived intact two days later!
Throughout this process every email communication was professional and concise.
I have had nothing but helpful and prompt information from the Ziverdo Team. Thank you all.
February 21, 2022
Unprompted review
Reply from Ziverdo Kit Store
Thank you for your kind words and for sharing your experience! We’re glad to hear that our team was able to assist you promptly and ensure your order was delivered successfully. Your patience and trust mean a lot to us. We truly appreciate your continued support! 🙏
Very good service.
Very good service.
Reply promptly.
I am in Australia. When I received the wrong order and emailed them, they replied my email within a day and dispatched the right order to me in the next 2 days.
Appreciate with their service and follow up.
February 12, 2022
Unprompted review
Reply from Ziverdo Kit Store
Thank you so much for taking the time to leave such a positive review. We are delighted to hear that you were pleased with our prompt service.
We sincerely apologize for the initial error with your order. Our team strives to resolve any issues as quickly as possible, and we're glad we could dispatch the correct items to you in Australia without delay.
Your appreciation means a lot to us. We look forward to serving you again at Ziverdokit Store.
Best regards, The Ziverdokit Store Team
Thank you for all your help in getting…
Thank you for all your help in getting my packages to me. You all respond very well to my concerns.
You even refunded a friend of mine whose shipment was confiscated by customs here in Canada.
Keep up your excellent customer service.
February 8, 2022
Unprompted review
Reply from Ziverdo Kit Store
Thank you so much for taking the time to share your positive experience. We are delighted to know that you felt well-supported by our team and that we were able to address your concerns effectively.
We particularly appreciate you mentioning how we handled your friend's shipment issue in Canada. While customs confiscations are unfortunate and outside our direct control, our policy is to always stand by our customers and ensure a fair resolution. Your trust is our highest priority.
Thank you again for your wonderful feedback. We look forward to serving you again soon.
I had a good experience with this…
I had a good experience with this company!
January 28, 2022
Unprompted review
Reply from Ziverdo Kit Store
Thank you so much! We're thrilled to hear you had a good experience with us. We hope to see you again soon!
Excellent service and communication
Excellent service and communication. The products took approximately 4-5 weeks to arrive as they estimated. They answered all my questions in a timely manner. I would reccommend.
January 25, 2022
Unprompted review
Reply from Ziverdo Kit Store
Thank you for this fantastic review! We're so happy to know you were pleased with our service and communication.
We always aim to be as accurate as possible with our shipping estimates, so it's great to hear your package arrived right on schedule. It's also wonderful to know that our team was able to answer all your questions in a timely manner. That's exactly what we strive for!
We truly appreciate you recommending us. Thank you again for your support!
Great purchase
Thank you for the fast and friendly service. My order came in a timely way.
January 24, 2022
Unprompted review
Reply from Ziverdo Kit Store
Thank you so much for your wonderful review! We are thrilled to hear you had a great purchase experience with us.
It's fantastic to know that you found our service to be fast and friendly, and that your order arrived in a timely manner. Delivering a positive and efficient experience for our customers is exactly what we aim for.
We truly appreciate you taking the time to share your feedback and look forward to serving you again soon!
Best regards, The Ziverdo Kit Store Team
EXCELLENT customer service thank you so…
EXCELLENT customer service thank you so much for answering all my questions and concerns. The communication was so professional and easy I’ve already placed another order 😊
January 20, 2022
Unprompted review
Reply from Ziverdo Kit Store
Wow, thank you for such an amazing review! We are absolutely delighted to hear that you had an excellent experience with our customer service.
Our team is dedicated to answering every question and ensuring communication is always professional and easy, so your feedback is incredibly rewarding for us.
We are especially thrilled and grateful that you've already placed another order. That is the best compliment we could ever receive, and we truly appreciate your trust and continued support. We can't wait to get your new items to you!
Best regards, The Ziverdo Kit Store Team
Outstanding customer service
Outstanding customer service. The first mailing did not make it. I reached out to Ziverdo expecting nothing more than a "sorry that's the risk you took." Instead, they offered me a full refund or to ship it again. I asked for them to try again and it made it! There was no hesitation on their part to do what they could to get me these life-saving meds. They are in this for the right reasons. I took a risk not knowing if this was a scam. It is not. They are a trusted resource to order medications. I would do it again!
January 12, 2022
Unprompted review
Reply from Ziverdo Kit Store
Thank you so much for taking the time to share your experience in such a powerful and detailed review. We are profoundly grateful for your words and, more importantly, for your trust.
We were genuinely sorry to hear the first shipment didn't make it, and we completely understand the concern that can cause. Your feedback about what you expected versus the support you received means everything to us. Our core principle is to always stand by our customers; leaving someone with a lost order is simply not an option for us. Our commitment is to ensure you receive the products you need, and we will always do what it takes to make that happen.
To hear you say we are "in this for the right reasons" is the highest compliment we could ever hope to receive. Our mission is to be a reliable and trusted resource, and your review is a wonderful affirmation of that goal.
We are absolutely thrilled that the second shipment arrived safely with you. Thank you again for your patience and your trust in Ziverdo Kit Store. It means the world to us, and we are here for you whenever you need us.
Sincerely, The Ziverdo Kit Store Team
The customer service is excellent!
The customer service is excellent and their communication with me has been 5 star all the way! My order took 5 weeks and I was so worried because my brother ordered and received his in two and half weeks. I found out there are suppliers in several cities so that was the delay. I would definitely order from Ziverdo kit store without hesitation. They are first class in responding by email. The kit arrived just in time and worked miraculously in a day.
January 12, 2022
Unprompted review
Reply from Ziverdo Kit Store
Thank you so much for this fantastic review! We're thrilled to hear you found our communication to be 5-star.
We appreciate your patience with the shipping time and are so glad our team could provide clarity. It is wonderful to know the kit arrived just in time and worked miraculously for you.
Your trust and recommendation mean the world to us. We look forward to serving you again!
Best regards, The Ziverdo Kit Store Team
Product received and tested
Product received, tested and the results are miraculous.
All members of team Ziverdo are to be commended on their humanity in these trying times.
January 7, 2022
Unprompted review
Reply from Ziverdo Kit Store
Thank you for your incredibly kind and moving words. Your review has truly touched our entire team.
We are so relieved and happy to hear that the product delivered miraculous results for you. Knowing that we can make a positive impact is the reason we do this work.
But it is your comment about our team's humanity that means the most to us. In these trying times, our mission has always been to provide help and hope, and to know that our efforts have been felt in this way is the greatest reward we could ask for.
We are deeply grateful for your trust and your profound feedback. We wish you the very best of health.
Sincerely, The Ziverdo Kit Store Team
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