Zizzi Ristorante Reviews 

775
•
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about the poor quality of the meals, noting that many dishes arrived cold, lacked proper flavor, or were severely overcooked. Diners were often disappointed by minuscule portion sizes that simply did not match expectations or menu prices. Guests also reported experiencing slow, disorganized service and inattentive staff during particularly busy dining periods. Some reviewers were happy with the friendly and welcoming staff members who provided truly attentive service and made visits special. A few people also noted that certain specific locations offered delicious meals and great desserts, making them want to return.

What people talk about most

Product

Users describe ambiguous experiences regarding the food, with reviewers reporting cold, bland dishes and tiny... See more

Quality

Reviewers mention negative feedback about quality, expressing profound dissatisfaction with cold temperatures... See more

Staff

Clients share ambiguous opinions on staff, with many reviewers praising attentive and friendly servers who... See more

Service

Consumers find service to be a mixed experience, with many reviewers praising polite and attentive staff... See more

Location

Customers consistently note ambiguous experiences with location, mentioning visits to various spots like... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Whilst the staff were helpful & polite the food was a disappointment. If you like hot food, try somewhere else as my pizza and side of fries were warm at best, compounded by the tiny amount of toppin... See more

Rated 2 out of 5 stars

Went with a group of friends and had the Christmas set menu. Food was bland, the "roast" potatoes were just partly boiled potatoes then stuck under a grill for a bit of colour. Almost raw, flavourless... See more

Rated 2 out of 5 stars

£9.70 for a side portion of fries! I was shocked when I received such a small portion. Zizzi should not be allowed to charge extortionate prices for such a tiny amount of fries. If they were a a mich... See more

Rated 2 out of 5 stars

Hadn't been to a Zizzi in years, so was looking forward to our visit to the one in Milton Keynes centre. We chose lasagna and Spag Bol - basic Italian meals. The Lasagna used flavourless cheese and wh... See more


Company details

  1. Restaurant
  2. also in
  3. Italian Restaurant

Information provided by various external sources

Our restaurants are run the Italian way - passionate and homely with a little flair. Wherever you are, something you can always be assured of is a warm welcome.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

775 reviews

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No history of asking for reviews

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2.4

All reviews

(775)

70 reviews in the last 12 months

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Rated 4 out of 5 stars

the female waitress who took our order…

the female waitress who took our order and served our drinks and food was very polite and helpful as they ran out of something we wanted and suggested an even better option (not sure of her name but she had an accent)
was in hammersmith

November 1, 2026
Unprompted review
Rated 1 out of 5 stars

Below average food

Walked in and the obsession with discount vouchers speaks volumes for the restaurant of how overpriced it is even with our voucher we still paid £40 pounds for average food. The food we had were Beef Ragu from there signature pasta range supposedly home-made but tasted like wet slime. And the other dish we had was Pollo & Pesto which at best was a cold flat bread with some salad on top with about 5 slices of chicken on with a light drizzle of pesto. The description of this dish did not say flatbread/ pizza. Was not clear of what we were getting.

October 18, 2026
Unprompted review
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Rated 3 out of 5 stars

No cash accepted

Food was OK. Arrived promptly and to everyone at the table. Staff was attentive. However, when it came to paying, they do not accept cash. Why? If they are going to refuse cash, there should be a disclaimer when booking a table and it should be displayed in the restaurant. Disappointed.

October 21, 2026
Unprompted review
Rated 2 out of 5 stars

Whilst the staff were helpful & polite…

Whilst the staff were helpful & polite the food was a disappointment. If you like hot food, try somewhere else as my pizza and side of fries were warm at best, compounded by the tiny amount of topping - on my Pepperoni Campagna I expected a decent amount of pepperoni, ham & mushrooms, not the 4 or so pieces of each on what is a large pizza. If I buy from a typical takeaway an equivalent 'meaty' pizza you can't see the base for topping and it's over half the cost - if I'm paying more to support the genuine overheads an 'eat in' venue in a prominent place has I still expect the food to be as good if not better than a suburban takeaway!
(Sheffield Meadowhall)

October 7, 2026
Unprompted review
Rated 3 out of 5 stars

No ambience. Zizzi at Hampton court could be so much…

Zizzi at Hampton court could be so much better, no ambience what so ever. All it needs is low lighting, candles/fake or real on tables. Food is nice its just the ambience creates no atmosphere what so ever, hence 3 stars. Service was good. Ambience is essential to draw in customers. I feel that well behaved dogs should also be allowed in, most restaurants now days are allowing this.

October 2, 2026
Unprompted review
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Rated 1 out of 5 stars

Walked into zizzi in Chelmsford wish we…

Walked into zizzi in Chelmsford wish we had walked straight back out,unprofessional from the start, asked for a tabletold to go and find our own,only one waiter was ok, never gave us menu for set meal, had to ask, this was the case for everyone we saw never once offered set menu, drinks took ages to come, starter was over cooked, but to top it all, my main which was a four cheese carbonara, had a really strange smell, put a small amount into my mouth actually made me gag was absolutely awful it was like the sauce had turned, I am not leaving this review lightly but when I sent it back There was no apology whatsoever very disinterested manager should be really ashamed, staff need proper training, i never choose another main as this really put me off, no comparison to the one in Cardiff bay,where staff are lovely helpful and food amazing.

September 27, 2026
Unprompted review
Rated 1 out of 5 stars

Do not visit

Food tasteless and very over priced. Do not buy drinks or dessert.
Tipping should be optional not compulsory
Front staff welcoming.
I will never go back

September 26, 2026
Unprompted review
Rated 1 out of 5 stars

Re: Bad management and Customer Service

Re: Zizzi, Camberley. I can see why their rating generally is so low. Made my daughter and granddaughter feel very uncomfortable in front of other diners when she went to pay with Tesco Clubcard vouchers, saying she had to show the Tesco app on her phone. They were actually a gift from me so they could have a meal. You do not need to have the app as once you have the vouchers you can just have them scanned for payment(as per Tesco t@c’s) so she had to pay by other means. When complained to Zizzi customer services I ended up getting a bunch of excuses from the restaurant rather than customer services, dealt with very badly ! No more Zizzi in Camberley visits !

September 19, 2026
Unprompted review
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Rated 1 out of 5 stars

Booked for my daughters 16th birthday

Booked for my daughters 16th birthday, made the restaurant aware on booking and out arrival - not one member of staff acknowledged this. Service was then atrocious - clearly the staff couldn’t cope with the amount of tables they had to serve. Starters took ages, then once they were finished they brought the mains without clearing the table. So they had to take the main away to clear to then bring them back cold. We were then going to order puddings when a member of staff smashed a glass at our table, rather than cleaning it up he carried on serving another table. We had to ask for it to be cleaned up so we didn’t stand on glass in our flip flops. We gave up on ordering puddings and decided to get the bill and leave. This restaurant is a joke and completely ruined our daughter’s birthday - thanks Zizzi. Never again will we spend money in your restaurant and will let family and friends know too

September 11, 2026
Unprompted review
Rated 1 out of 5 stars

Olympic noise-making event

Went for a lovely walk around Stratford-upon-Avon with my wife, worked up an appetite, and decided to reward ourselves with pizza at Zizzi's. What we got instead was a front-row seat to what I can only describe as an Olympic noise-making event.

No sooner had we sat down and ordered than the soundtrack began. The bar staff, apparently auditioning for some kind of extreme recycling championship, were launching empty bottles into the bin with the kind of force usually reserved for shot-put finals. Every smash echoed round the room like a percussion solo nobody asked for. I half expected someone to hold up a scorecard.

Not to be outdone, a nearby waitress took on the cutlery with what I can only assume was years of pent-up frustration, drying each fork and knife as if it had personally wronged her.
Meanwhile, the kitchen was in full swing, shouting, laughing, it was less of "professional pizza kitchen" and more "house party that's just been gatecrashed by the police."

At one point I genuinely forgot whether we were in a restaurant or standing on a train platform during rush hour. We ate at speed, mostly out of self-preservation, and made our exit before an actual bottle could join us at the table.

The pizza, for what it's worth, was Okay. It just came with a live-action soundscape nobody had opted into.

August 13, 2026
Unprompted review
Rated 1 out of 5 stars

Great staff but overpriced

The staff are very nice but the cost of the food is ridiculous now, even in the context of every other restaurant raising prices. A truffle carbonara is £20 and a regular pasta dish is £17! A bowl of olives is £5???? Since when was a mains dish £20? It's just too expensive to eat here now.

August 24, 2026
Unprompted review
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Rated 1 out of 5 stars

Hi went to Zizzi last night for a…

Hi went to Zizzi last night for a birthday meal it was bad customer service food was cold ordered pizza no pizza cutter ad to use a nife an fork to cut it werst experience ever no cookery ad to ask for it even though are meal was brought out staff ad bad attitude no plightness at all really poor service

August 24, 2026
Unprompted review
Rated 1 out of 5 stars

Burnt Mediterranean seabass …

I ordered the Mediterranean seabass at the Tewkesbury outlet centre. It came with new potatoes, green beans and peppers . Sadly the fish was a little dry . The beans ,peppers and potatoes were all burnt on the bottom so the whole dish tasted slightly burnt. I was waiting for a waitor to come to ask if every thing was OK and I was going to explain no. It was burnt and didn't taste nice but no one came until we asked for the bill .i showed them the half plate of burnt food and all he said was sorry about that . No discount. No offer of a free drink or dessert. No offer to redo the meal. Nothing. I won't be returning.

August 23, 2026
Unprompted review

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