The craftsmanship exceeded my expectations. The details on the dial and bezel are really well done.
Company replied
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See what reviewers are saying
Beautiful watch with great attention to detail. You can really feel the craftsmanship when wearing it on the wrist.
Company replied
My watch shipped from Hong Kong, more than a month after I ordered it, and only after I disputed the charge with my credit card company. After receiving it, I noticed immediately that it was an obviou... See more
Company replied
Ordered a watch in December for myself for Christmas. My fault for late ordering at busy time of year. Watch arrived before the end of the year. Great communication by Daniel via email regarding the s... See more
Company replied
Company details
Written by the company
Zjaniwatches is an independent online retailer specialising in high-quality watches inspired by iconic designs. Our collection includes a range of automatic, mechanical and quartz timepieces, carefully selected for their reliability, craftsmanship and everyday usability. We focus on offering clear product information, transparent order processing and responsive customer support. Every watch is checked before dispatch, and orders are shipped with tracking for added peace of mind. Customers value our communication, detailed product guidance and straightforward service. Zjaniwatches serves watch enthusiasts looking for well-built timepieces suitable for daily wear, gifting or collection. Our team works continuously to expand the range and maintain accurate product listings to support informed purchasing decisions.
Contact info
United States
- support@zjaniwatches.com
- zjaniwatches.com
3.5
Average
21 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The craftsmanship exceeded my…
The craftsmanship exceeded my expectations. The details on the dial and bezel are really well done.
December 25, 2025
Unprompted review
Reply from Zjaniwatches
Thank you for your kind feedback. We are glad to hear you appreciated the craftsmanship and attention to detail. Enjoy your watch!.
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You can tell this brand cares about…
You can tell this brand cares about customer satisfaction. Communication was clear and respectful throughout
January 1, 2026
Unprompted review
Reply from Zjaniwatches
Thank you for sharing your experience.. We appreciate your feedback! :)
Beautiful watch with great attention to…
Beautiful watch with great attention to detail. You can really feel the craftsmanship when wearing it on the wrist.
December 23, 2025
Unprompted review
Reply from Zjaniwatches
Thank you for taking the time to share your feedback. We’re glad to hear that you appreciate the attention to detail and the craftsmanship of the watch.
A 3-star rating suggests there may be something that didn’t fully meet your expectations. If there’s anything we could improve or if you’d like to share more details about your experience, we’d be happy to hear from you and see how we can assist further.
Thank you again for your honest review..
Me Son is happy with the watch
Me Son is happy with the watch. Thank you zjani.
December 18, 2025
Unprompted review
Reply from Zjaniwatches
Hello Nina, Great to hear that your Son is happy with the watch, You are welcome. :)
Great and amazing vintage GMT watch
Great and amazing vintage GMT watch! Top notch customer service aswell!
November 30, 2025
Unprompted review
Reply from Zjaniwatches
Hi Noah,
Thank you for your review! We're really happy to hear you’re enjoying the vintage GMT watch and that our customer service stood out to you. We truly appreciate your support!
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amazing watch by zjaniwatches
amazing watch by zjaniwatches, got it today amazing!
November 23, 2025
Unprompted review
Reply from Zjaniwatches
Hi Hold, Thank you for your review! We are glad to hear the watch arrived today and that you’re enjoying it. We truly appreciate your support.
zjaniwatches customer service is great
zjaniwatches customer service is great, watch even beter!!
November 21, 2025
Unprompted review
Reply from Zjaniwatches
Thank you for your review! We are happy to hear you had a great experience with our customer service and that you’re loving the watch even more. We appreciate your support! :)
amazing watch by zjaniwatches
amazing watch by zjaniwatches, got it today amazing!
November 21, 2025
Unprompted review
Reply from Zjaniwatches
Great to hear, thank you :)
Seiko Vintage Milsub Mod
Bought the Seiko Vintage Milsub Mod Watch. Purchased on July 11th, arrived on August 14th - not quite the speed I was hoping for. Wasn’t able to track shipping the way some others have claimed to have been able to, however I suspect it was shipped from China.
The watch itself is nice - new but made to look vintage. Almost impossible to slide the nato strap back through the fastener when on the wrist. Ended up just using the second fastener. Doesn’t have the weight of a real Submariner but they don’t claim to be selling a luxury timepiece. There’s a Chinese e-commerce site that sells some very similar designs that aren’t mods.
UPDATE 2/27/2025 - Today the “glass” popped off the top of the watch during normal wear. I was easily able to put it back in but there is no way this watch could withstand any water contact. *Taking another star off because of this.
August 12, 2025
Unprompted review
Reply from Zjaniwatches
Hi Chris,
Thank you for taking the time to share your experience and update. I’m sorry to hear that the delivery time and strap usability did not meet your expectations, and especially that the crystal came loose during normal wear. This is not the experience we want anyone to have.
Your feedback is very important to us. We are actively improving our operations and quality checks, especially based on situations like this. If you can please contact us directly, we will be happy to take care of this issue for you and make it right.
Thank you again for letting us know, and we’re here to help with the next steps.
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These people are a SCAM
My watch shipped from Hong Kong, more than a month after I ordered it, and only after I disputed the charge with my credit card company. After receiving it, I noticed immediately that it was an obvious counterfeit — a lame attempt to sell a fake watch for a premium. My credit card company agreed — as did Seiko.
July 8, 2025
Unprompted review
Reply from Zjaniwatches
Thank you for sharing your feedback. I’m sorry to hear about the delays and the frustration you experienced with your order. Your comments are taken seriously, and we are actively improving our operations and quality checks to avoid situations like this, especially regarding long processing times during busy periods.
We do want to clarify that our watches are custom-built pieces using Seiko automatic movements and components sourced through our supplier. However, we understand that your experience did not meet your expectations, and we respect the conclusion reached with your card provider.
If there is anything further you would like us to review on our side, please feel free to reach out to our support team directly. We’re here to help.
Do NOT buy!!!
Do NOT buy!!!! Watch arrived and was LOW quality. Tried to return, No response until after they were contacted by my credit card company. Return denied. i did not used the watch until after denied. Lasted 3 days before the band broke.
Horrible quality & customer service.
January 13, 2025
Unprompted review
Reply from Zjaniwatches
Thank you for sharing your feedback, and I’m sorry to hear about your experience. This is not the level of quality or communication we want for our customers. Your comments about the delay in our reply and the issue with the strap are taken seriously, and we are reviewing this internally to improve our operations and quality checks.
If you can please contact our support team again with your order number, we will look into this case once more and do our best to assist you properly.
Highly Satisfied
Discovered zjaniwatches and ordered a custom mod. Fast shipping, great packaging, and incredible quality. 10/10!
November 12, 2024
Unprompted review
Reply from Zjaniwatches
Thank you for your review! We are really happy to hear the shipping was quick, the packaging met your expectations, and that you’re enjoying the quality of your custom Seiko mod. We appreciate your support!
Excellent Service
Had some questions before ordering, and customer support was very helpful. Love the final product from zjaniwatches.com!
November 3, 2024
Unprompted review
Reply from Zjaniwatches
Thank you for your review! We are happy to hear our customer support was able to help before your order, and even happier that you’re enjoying the watch. We appreciate your support.!
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Don’t buy!!
Don’t buy!!! The email for customer response bounced back as the wrong watch was sent. Thankfully I stopped the financial transaction, watch finally arrived though, so we checked it out. The bezel doesn’t work. DODGY!!!
November 29, 2024
Unprompted review
Reply from Zjaniwatches
Thank you for sharing your feedback, and I’m sorry to hear about the issues you experienced. Your note about the email bouncing and receiving the wrong watch is concerning, and we’re reviewing this internally so we can improve our communication and quality checks. The bezel issue you mentioned is also something we take seriously.
If you can please contact us again through our support form or alternate email, we will look into your order details and assist you properly..
Seiko GMT bezel was taped on; fell off after 1 day; Zjani unwilling to exchange or repair
Bought a seiko GMT watch. After wearing it for just one day, the bezel fell off. Zjani is unwilling to exchange or fix the watch. Rather, they are sending me a new bezel and some two sided tape. I have no idea if I will be able to install the new bezel and I'm shocked they won't take responsibility to fix a new product like this.
Beware!! Taped bezel?
September 17, 2024
Unprompted review
Reply from Zjaniwatches
Thank you for sharing your feedback, and I’m very sorry to hear about the bezel issue after just one day of wear. We understand how frustrating that must feel, and your experience is not what we want for our customers.
Your comments about the exchange process are noted. We offered a replacement bezel to provide the fastest possible solution without delaying you further, but we understand that not everyone feels comfortable installing it themselves. We are reviewing this internally so we can improve how we handle situations like this and provide clearer options.
If you’d like us to review your case again and explore an alternative solution, please reach out to our support team and we will do our best to assist you...
These watches should be sold for 20…
These watches should be sold for 20 dollars. Buyers beware! Don’t let the fancy website and high prices fool you. Not water proof, bezel doesn’t click like other watches in the price point, and it’s poorly made. Don’t be fooled.
September 2, 2024
Unprompted review
Reply from Zjaniwatches
Thank you for sharing your feedback. I’m sorry to hear the watch didn’t meet your expectations, especially regarding the bezel feel and water resistance. Your comments are taken seriously, and we are reviewing our operations and quality checks to improve these areas based on experiences like yours.
We appreciate you taking the time to let us know, and if you’d like us to review your specific order in more detail, please feel free to contact our support team so we can assist you further.
Can anyone explain if the seiko is…
Can anyone explain if the seiko is battery operated or not? If not, how do I set the watch in motion?
July 12, 2024
Unprompted review
Reply from Zjaniwatches
Thanks for your question. Our Seiko-based watches are not battery operated — they use automatic mechanical movements. To start the watch, you can either:
• Gently shake it for a few seconds, or
• Turn the crown clockwise about 15–20 times to manually wind it.
Once it has power, it will keep running as long as it is worn regularly. If you need help with setting the time or winding, feel free to reach out to us anytime.
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Great experience
I was a bit hesitant to order a watch from such a new website at first, but I gave it a shot and I'm glad i did. Ordering was easy, the price was great, communication was everything I wanted, and shipping was fast. Most importantly, now that I've had the watch for a few months, it's terrific as well!
November 23, 2023
Unprompted review
Reply from Zjaniwatches
Thank you for giving us a chance and sharing your experience. We’re really glad to hear the ordering process, communication, and shipping all went smoothly — and even happier that the watch has been performing well for you over the past few months.
We truly appreciate your trust and support.
Great Experience
High quality timepiece and great customer service! It was a pleasure working with you all, thank you.
January 29, 2024
Unprompted review
Reply from Zjaniwatches
Thank you for your review! We're glad to hear you’re happy with the quality of the watch and your experience with our customer service. It was a pleasure assisting you as well.
Great watches
Great watches, every watch is a unique and it works very well!
Also suitable for diving. 🤿
October 20, 2023
Unprompted review
Reply from Zjaniwatches
Thank you for your review! We're glad to hear you’re enjoying the watches and that they’re performing well for you — even for diving. We truly appreciate your support.
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