when I had a question about my order, the customer service team was quick to respond and incredibly helpful. They addressed my concerns promptly and ensured that I was completely satisfied with my pu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Customer service is nonexistent! Placed an order and no update for 2 weeks and after numerous messages (as you can’t call) I was told my sizes were out of stock and I could request a refund or or... See more
Great shoes. I have ordered a couple pairs from Zneakerzone and the quality of the shoes are good. Customer service has been great as well as all my questions were answered in a timely manner.
I got some shoes and said they were guaranteed authentic and when I got them I legit check them and they were reps according to Legit App. Shoes are high quality but not authentic. I tried returning t... See more
Company details
Written by the company
At Zneakerzone.shop, we believe that premium/designer clothing, sneakers and accessories shouldn’t be reserved for the privileged few. That’s why we aim to make designer footwear accessible to all. The great fashion revolution starts here.\
Contact info
22 Bank Street, Ottawa, Canada
- 3432978473
- zneakerzone@gmail.com
- zneakerzone.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a pair of shoes and they…
I ordered a pair of shoes and they weren’t to my liking so I explained the situation to the owners/employees and the were very understanding and ordered me a way better pair!and now I’m an even happier customer
Purchase a jordan 1 Low and it's a fake
Great customer service!
This company is great, a little rocky at first but then they were able to help me and respond to my emails super fast and fix the problems really great communication and shoes came in perfectly as described
Don’t hesitate to buy from here!
The shoes are real and less expensive…
The shoes are real and less expensive than anywhere else
I was hesitant at first
I was hesitant at first, and considered asking for refund, several. Day later packaged arrived with the right shoes my girlfriend was very happy with her new shoes. I would buy from s earphone again
Great customer service.
AF1 and Jordans
This is my first order for this kind of sneakers, unfortunately the quality of the sneakers were not as expected, i do own couple of original ones and the quality is not as advertised, they were good but not as good as the original i would say 75% good, i ordered 2 pair of shoes the first one i ordered was AF1 suede beige i got one in leather , the other one was a low dunk Jordans and it was good but the padding was very low which makes it uncomfortable at all.
worth mentioning also the delivery took almost 4 weeks to get to me!!

Reply from Zneakerzone.shop
Great Experience
Shoes came pretty quick and in great condition, Definitely recommend, will order again! + great customer service! Initially they sent me the wrong size but once I emailed them, they offered me an exchange/refund and a discount and I reordered and they came in the right size.
So pleased with the service
So pleased with the service. I honestly thought this was a scam but the lady and gentleman I was in contact with assured me that I would get my order. I was sent an email with a tracking number a week after paying and when I received it, the tracking number didn't work so I immediately thought I got ripped off. I reached back out with concern and the customer service guy emailed me back so quickly. He sent a picture of my shoes with the shipping information and it worked! two weeks later I got my order. Im beyond happy with my purchase. My only comment is that they took very long to arrive but the customer service was amazing and I will definitely be placing another order.
Very pleased with there customer…
Very pleased with there customer service, very good communication and they'll do the extra mile to help you.
5 out of 5 for sure
5 out of 5 for sure. Customer service is amazing and the ZneakerZone crew was there to answer all the questions I had not to mention help me with the perfect shoe style and size! I had one very happy daughter!
I don't usually give review
I don't usually give review, but let me tell you the customer service it’s EXTRAORDINARY. My daughter was driving me crazy about one of the sneakers in the website. Thanks their helpful and friendly staff, we finally were able to get the perfect pair. It took around 15 business days (3 weeks) to get it but they were kindly enough to give us updates every time ! Thanks again, will be getting another sneakers for sure.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






