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Zolano Reviews 97

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TrustScore 2 out of 5

1.9

Gift Shop
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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the delivery service, noting that items took a long time to arrive, often missing important dates like birthdays or events. Customers also reported issues with their orders, including receiving incorrect colors or items that did not match the website's description. The quality of products was a frequent concern, with many finding items to be cheap, faulty, or not fit for purpose, such as bags too small to hold a mobile phone. The return policy was also a major point of frustration, as customers discovered they had to return items to China at their own expense, a detail not clearly stated upfront. Though some customers were satisfied with their purchases, describing good quality products and timely delivery, these experiences were less common. A few other people also felt that the tracking system was inadequate, providing insufficient details about their orders.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and description. While some customers express... See more

Delivery service

Customers consistently express disappointment with the delivery service. Many report significant delays, with... See more

Order

Users describe negative interactions with their orders. Many customers report significant delays, with some... See more

Quality

Customers had negative experiences with quality. Many reviewers expressed disappointment with the quality of... See more

Return policy

Consumers express significant dissatisfaction with the return policy. Many reviewers report that to receive a... See more

Based on these reviews

Rated 1 out of 5 stars

Terrible service, do not buy from this website! Calls itself Zolano London, sends shoddy broken goods and then expects you to return to china at own expense!

Rated 1 out of 5 stars

Bag shipped from China and returns need to be sent, at buyer’s expense, to China. Bag was too small to hold an iPhone, rendering it useless in today’s environment.

Company details

  1. Gift Shop

Written by the company

Zolano. Unique home products, gadgets and gifts to all of Europe.

Contact info

1.9

Poor

TrustScore 2 out of 5

97 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Actually no stars

Actually no stars. My bag hasn’t arrived 3 weeks later. Disgusting. I don’t think that this is a real company. Do not buy from this company!!!!

September 30, 2025
Unprompted review
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Rated 1 out of 5 stars

Not a good experience.

Placed order over 2 weeks ago and I still have not received it. It was meant for a birthday present, which has been and gone. Tracking system is also shocking. No proper details on it and still no despatch date. Will not be using this company again.

August 12, 2025
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Rated 1 out of 5 stars

Not very good experience at all

Not very good experience at all. It’s a shame that they treat customers this way. The bag I bought was over priced and not good quality. I returned it but 2 months on they haven’t refunded my money. By their online name you think you are buying from a uk based retailer but when I needed to return the item I was given an address in China to send it back. I paid £29 for the return and nothing!! No bag no money back. Scammers!!

June 21, 2025
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Rated 1 out of 5 stars

Chinese Scammers who ignore you

This company purports to be from the heart of the UK (looking at street view, a flat in London). They ignore emails unless you mention chargeback. They expect you to return goods to China.

August 6, 2025
Unprompted review
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Rated 1 out of 5 stars

China based fake damaged bags

This company is based in China and sells fake leather bags claiming to be real. To get a refund you must return bag to China for extortionate shipping fees- stay away it’s a scam!!!

June 26, 2025
Rated 1 out of 5 stars

This company is a scammer!!!

This company is a scammer!!!

Based in China and claiming
To be London based. Sells you fake, faulty goods and expects you to return it back to China for an extortionate price to get your refund!!!

Stay clear and contact trading standards.

July 16, 2025
Unprompted review

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