MOST SAD CUSTOMER SERVICE EVER EXPERIENCED
The company sent a woodsplitter however after starting up one of the connection bolts of the hydraulic was loose and impossible to fasten. Contacted customer service and initially the person responding clearly had no idea he was talking about. Having pointed out there was a hydraulic oli leakage from that point on they did not only refuse to replace the pump but also did not reply to numerous mails with questions. Whenever you can avoid it stay away from these guys, just a cheap component company sending out materials lacking all expertise needed!!!!
Update oktober 10, despite the 'promise' to get back to me with a solution now more than 5 weeks later STILL no news. CUSTOMER SERVICE is for this "company" just a word but they have never ever made efforts to understand what is meant. How difficult is it to (despite it was a new machine fully wihtin guarantee term) share the information of the parts of the woodsplitter. They have no CLUE since they are only "PUSHING BOXES AROUND" without any knowledge. I will keep pushing whilst this is INSANE!!!
Reply from Zona Garden
Hello. We sincerely apologize for the lack of communication and the frustrating experience with your woodsplitter. We want to let you know that our entire support team is now fully briefed on your case, and we are actively coordinating with the manufacturer to obtain the exact technical specifications needed to resolve this properly. We are committed to making this right for you.