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Rated 1 out of 5 stars

It's over. Police are taking over ... I'm sorry to people who lost their money. Zonda crypto was promoted by FC Barcelona and ex Poland goalkeeper and polish cinema "celebrities" ... I'm sure they g... See more

Rated 2 out of 5 stars

Can not get live support.SEPA Deposits take way too long to get credited 4 to 6 days. They keep claiming to include a title in SEPA transfer... I have no idea what bloody SEPA title is and Zonda doe... See more

Rated 1 out of 5 stars

without telling beforehand, asked for id verification Edit: since zondacrypto replied, i will reply here, i understand that it's legally required, but it should be extremely clear BEFORE the money... See more

Company replied

Rated 1 out of 5 stars

As long as you give positive feedback they won't do anything to check if it is fake or real experience. But if you write a negative feedback they will quickly question it. I wrote a negative and it wa... See more

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

Opening a window to the world of investments! We’re creating the financial tools and education to bring less confusion and more power to people investing. Learn about crypto, nurture funds on our exchange and pay with your portfolio’s rewards. It’s all possible with zondacrypto


Contact info

You should know

1.7

Bad

TrustScore 1.5 out of 5

603 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 47% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Missing login

I had a problem conerning missing login. Kasia helped me very well. The communication was very clear and suffcient. I knew what sholud I do. My issue has been resolved.

November 29, 2022
Unprompted review
Rated 5 out of 5 stars

Good exchange

Good exchange. Very quick support. Security top class. And they've got new nice website design which is easier to use than bitbay was.

November 14, 2022
Unprompted review
Rated 5 out of 5 stars

Kasia was really professional and tried…

Kasia was really professional and tried to solve the problem ASAP. I was stuck in KYC for over a week and needed short term liquidity to post as collateral for my NFTs.

Since Ive been using the platform since 2016 or 2017, the fact that I wasnt trusted, hurt my feelings.

But I liked Kasia's approach, so in the future I will keep using Bitbay

November 12, 2022
Unprompted review
Rated 5 out of 5 stars

At the requuest of Mrs Weronika

At the requuest of Mrs Weronika, I give my opinion on settling the matter in Zonda chat. Problem solving is phased, so I’m assessing the current stage. The Consultant (Mrs Kasia) reported quickly, understood the problem and suggested how to guide the course of solving the issue. I described the rest informatorom to Support. I hope the coins will be returny to my Zonda account as I have given the TxID of the return shipment

September 29, 2022
Unprompted review
Rated 5 out of 5 stars

Fast Friendly and Helpful

Fast reply on all my Emails. Very helpful and friendly support with a fast solution for my payment issue with bitcoins.

The operator helping me was Filip and if the others are as good as him they have a great team.

September 7, 2022
Unprompted review
Rated 1 out of 5 stars

Hopeless platform, data steal.

Hopeless platform, have account since may 2021, contant data confirmations requirements, more and more blatant, full bank statements with balance of payments, tax reports, they are crazy, even by small transactions. For me it looks like data stealing, I think they sell them to other institutions.

July 6, 2022
Unprompted review
zondacrypto logo

Reply from zondacrypto

The Zonda exchange is a regulated exchange with an Estonian licence for "Providing a virtual currency service". Therefore, the exchange is subject to the regulations of the Estonian jurisdiction. The actions of the Zonda exchange are taken due to the requirements under AML regulations.

In a nutshell, this is a requirement arising from the need to apply financial security measures in the form of monitoring the business relationship with customers, with particular regard to the source of funds deposited with us.

Rated 5 out of 5 stars

I used the chat help

I used the chat help. Witold was helping me. Full professionalism. I didn't know anything and he clearly helped me in everything.

May 23, 2022
Unprompted review
Rated 5 out of 5 stars

I couldn't log in to my account due to…

I couldn't log in to my account due to loss of mobile device I've had the authenticator on. My issue was solved in literally no-time, approx 15 minutes. Despite the fact I asked for help in english, my case was automatically routed to support employee that spoke my native language. I felt very well served.

May 16, 2022
Unprompted review

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