It's over. Police are taking over ... I'm sorry to people who lost their money. Zonda crypto was promoted by FC Barcelona and ex Poland goalkeeper and polish cinema "celebrities" ... I'm sure they g... See more
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Can not get live support.SEPA Deposits take way too long to get credited 4 to 6 days. They keep claiming to include a title in SEPA transfer... I have no idea what bloody SEPA title is and Zonda doe... See more
without telling beforehand, asked for id verification Edit: since zondacrypto replied, i will reply here, i understand that it's legally required, but it should be extremely clear BEFORE the money... See more
Company replied
As long as you give positive feedback they won't do anything to check if it is fake or real experience. But if you write a negative feedback they will quickly question it. I wrote a negative and it wa... See more
Company replied
Company details
Written by the company
Opening a window to the world of investments! We’re creating the financial tools and education to bring less confusion and more power to people investing. Learn about crypto, nurture funds on our exchange and pay with your portfolio’s rewards. It’s all possible with zondacrypto
Contact info
Tähesaju tee 9, Office #10, 13917, Tallinn, Estonia
- support@zondacrypto.com
- zondaglobal.com
You should know
Replied to 47% of negative reviews
Typically replies within 1 week
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It was helpful
It was helpful, thank's for all informations, perfect
Zonda - excellent service
No problems with support and service. I am very glad to cooperate with ZONDA.
One of best Crypto exchanges left not owned by Blackrock
One of best Crypto exchanges. Fast support and response (one of the most important things in industry), smooth operations FIAT-CRYPTO and mostly not overcrowded interface with unnecessary stuff like other exchanges.
Missing login
I had a problem conerning missing login. Kasia helped me very well. The communication was very clear and suffcient. I knew what sholud I do. My issue has been resolved.
Good exchange
Good exchange. Very quick support. Security top class. And they've got new nice website design which is easier to use than bitbay was.
Everything works fine
Everything works fine ! Supper is excellent, super fast response!!
Kasia was really professional and tried…
Kasia was really professional and tried to solve the problem ASAP. I was stuck in KYC for over a week and needed short term liquidity to post as collateral for my NFTs.
Since Ive been using the platform since 2016 or 2017, the fact that I wasnt trusted, hurt my feelings.
But I liked Kasia's approach, so in the future I will keep using Bitbay
Issue with login
Issue with login was solved immiediatelly.
Happy with support i received.
Good support, trust worthy!
The service it self is amazing but the support is outstanding. Got instent help when I depositeted to much money and they helped me resolve it quick.
At the requuest of Mrs Weronika
At the requuest of Mrs Weronika, I give my opinion on settling the matter in Zonda chat. Problem solving is phased, so I’m assessing the current stage. The Consultant (Mrs Kasia) reported quickly, understood the problem and suggested how to guide the course of solving the issue. I described the rest informatorom to Support. I hope the coins will be returny to my Zonda account as I have given the TxID of the return shipment
Fast Friendly and Helpful
Fast reply on all my Emails. Very helpful and friendly support with a fast solution for my payment issue with bitcoins.
The operator helping me was Filip and if the others are as good as him they have a great team.
Kasia - the best of the best
Quick help, nice conversation - I was shocked :) Thank you!
Customer Service is great there
Customer Service is great there!
Best Regards for Mrs Katarzyna, wich help me with solving a transfer problem.
Hopeless platform, data steal.
Hopeless platform, have account since may 2021, contant data confirmations requirements, more and more blatant, full bank statements with balance of payments, tax reports, they are crazy, even by small transactions. For me it looks like data stealing, I think they sell them to other institutions.

Reply from zondacrypto
Perfect response
He quickly responded to remittance mistakes.
Great support.
Thank you Filip.
Unblocking access to the account
Everything quickly, efficiently and precisely.
Ms Katarzyna has great competences and is able to help quickly.
I used the chat help
I used the chat help. Witold was helping me. Full professionalism. I didn't know anything and he clearly helped me in everything.
Fast support
Mrs Katarzyna from support is one-woman band.
She is really quick.
Cheers
Problem with KYC
I have had a problem with KYC and received fast and promt help. Thank you.
I couldn't log in to my account due to…
I couldn't log in to my account due to loss of mobile device I've had the authenticator on. My issue was solved in literally no-time, approx 15 minutes. Despite the fact I asked for help in english, my case was automatically routed to support employee that spoke my native language. I felt very well served.
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