zondo.ro Reviews 8

It's a scam. The quality of their service and merchandise is terrible.

They send you damaged furniture and make up excuses so they can't accept your complaint. I bought through the Croatian branch.

I ordered a closet from their website on Aug 27th 2024, and paid in advance. It had it's delivery listed as "in 3-4 weeks". I checked the website the next day, and the status of the order was updated to "in production".

After almost 4 weeks had passed, I decided to email asking about the order as the status was still the same. I received a reply the next day stating that the delivery time of the closet was not yet overdue, as the production itself was set to last up to 4 weeks. This was untrue! The delivery should have been made in 3-4 weeks, the production time was not listed anywhere.

I decided not to get annoyed just yet and simply let me them be, I just wanted my furniture.

After 5 weeks from the day the order was placed I emailed again as I could not see an update. I expressed my frustration and brought into discussion the lie I was previously told about the production/delivery. I received a dry reply stating that the delivery time was now indeed overdue and that they would get in touch with someone from Poland about this and get back to me.

After another few days I received a call, stating that the closet has not yet been manufactured. And that it was set to enter production in about two weeks time (they believed). With a new delivery date "sometime in 4 weeks" from that date (Oct 8th). This was inadmissible!

I cancelled the order, and asked for my money back. I offered my bank details. And was told that the accounting department would handle it.

Here we are on Oct 13th, and I still haven't received my money back.

Today I emailed and called again. I was told that they had 14 days to pay me back. I asked it 14 were calendar days or business days. They didn't know...But they would send a reminder to speed things along.

I order online a lot, and every time I had an issue with an order, I received my money back in 5 days at the latest!

Update: Today, Oct 21st 2024, 14 days (14 calendar days which is the legal time an online shop has to return money for a product in Romania) have passed since I backed out of the contract and I provided my banking info. I was informed that the money should arrive today, but no official email proving that the transaction was initiated by them was sent my way. I seriously doubt I'll get my money back without involving the authorities...

I just want for this to be over! I'm sick and tired of this scam masquerading as an online shop!

Update: Oct 23rd still no money back. They keep comming up with excuses not to provide me with a proof that a transaction has been initiated to refund my order! (16days since I provided the banking details.)

Beware! Look elsewhere for furniture!

They are a bad company because your order doesn’t have a delivery day and it tooked 45 days to be delivered. Unbelievable!!!!! I regret I ordered and You even have to pay in advance that’s very frustrating.