The customer service is incredible! An item developed a fault, but this was resolved instantly by the team, and a replacement sent out. Amazing service. Thank you.
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My new Aspire wetsuit more than delivered in terms of specifications. Top priority was ease of getting it off. I could not believe how smoothly I could do this. Next priority warmth. It was like a... See more
Very good customer service. Delivery to Jersey is always a bit manic with the GST. Very refreshing to see that they took their time to find out the reason why Jersey Customs held off delivery - admitt... See more
I recently had some issues with my Zone3 Heat-Tech gloves and socks after 6 months of regular use. The seams started to unravel, which was disappointing given the initial quality feel of the produ... See more
Company replied
Company details
Written by the company
We create world-class products that embody our dedication to the swimming & triathlon community. Products that enhance performance, comfort and self confidence and enable you to to achieve your best and reach your goals. We share the same passion for swimming outdoors, whether your goal is to improve your health and well-being, or race at the highest levels and achieve new goals. We are inspired by that feeling of achievement and our mission is to be part of your journey and experience this together.
Contact info
1 Tannery House, Tannery Lane, GU23 7EF, Send, United Kingdom
- customerservice@zone3.com
- zone3.com
4.6
Excellent
559 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 week
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Zone3 custumer service
I want to say thanks to the customer service for the assistance to resolve one problem, my compliment.
July 2, 2025
Unprompted review
Reply from ZONE3
Good afternoon,
Thank you for your message, and we’re sorry to hear about the issue you’ve experienced with your Aspire wetsuit.
Please be assured that our customer service team has already reached out to you directly to discuss this matter further. We truly value your feedback and want to ensure you feel supported.
If you have any additional questions or concerns after speaking with the team, please don’t hesitate to get back in touch.
Best wishes,
The ZONE3 Team
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Bad experience with Zone3
I've ordered a Zone3 wetsuit. I truly believed I'd ordered it from Decathlon; however, when I went to return the item, I was made aware that I had to deal with Zone3. So, I have been challenging myself to return this item directly to Zone3 because the item is broken, and I have been through a lot to overcome this. Firstly, the customer service did not respond well, so I had to contact Decathlon to help me in this case. Secondly, I felt that corresponding with Zone3 was like playing ping-pong instead of helping me sort out this issue. Thirdly, they lied to customers, saying it's your fault because the item was not used properly, and they created excuses such as the wetsuit was used for cycling, horse riding, motorbike riding, or jumping, etc.
To be honest, I would not recommend this ZONE3 company! You should be strong enough to fight with them, and in the UK, you can submit a small claim through the government website.
July 10, 2025
Unprompted review
Reply from ZONE3
Good afternoon,
Thank you for taking the time to share your feedback.
We're sorry to hear that you're not entirely satisfied with the outcome of your recent return. Following a thorough review by our product and returns team, we found that the damage to the wetsuit appears consistent with improper use.
We understand this may be disappointing and appreciate your understanding. These findings were outlined in our previous email, in which we also offered to return the wetsuit to you. We're currently awaiting your response regarding how you'd like to proceed.
If you have any further questions or need additional assistance, please don’t hesitate to contact our customer service team—we’re here to help.
Best wishes,
The ZONE3 Team
Wetsuit Cord
I was looking for a new cord to replace the frayed one on my Zone 3 wetsuit. I couldn't find any on the website, so emailed Zone 3 customer service. I received a very prompt reply from Sam, who shared a link directly to the replacement cords on the Zone 3 website. I ordered one easily online and it was quickly dispatched. Very helpful and efficient service - Thank You !
July 8, 2025
Unprompted review
Reply from ZONE3
Hi,
Thank you for taking the time to leave such a positive review.
We're so pleased to hear that Sam was able to assist you promptly and make the process easy. Providing helpful, efficient service is something we really pride ourselves on, so it’s great to know that came through.
If you need anything else, please don’t hesitate to get in touch.
Best wishes,
The ZONE3 Team
Great products and fabulous customer…
Great products and fabulous customer service. Zone 3 even supported me when I ordered a Men's wetsuit instead of the Woman's !!
July 4, 2025
Unprompted review
Reply from ZONE3
Hi,
Thank you so much for your kind review. We're delighted to hear you're happy with both our products and the service you received.
At ZONE3, we take pride in providing attentive and reliable support, so it's great to know we were able to assist when you needed it.
Best wishes,
The ZONE3 Team
Excellent knowledge and expertise from…
Excellent knowledge and expertise from Adam at Zone3. Super helpful and informative. Would definitely recommend
July 9, 2025
Unprompted review
Reply from ZONE3
Hi,
Thank you for taking the time to leave a review. We're really pleased to hear that Adam was able to help — we'll be sure to pass along your kind words.
If there's anything else we can assist with, please don't hesitate to get in touch.
Best wishes,
The ZONE3 Team
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Sam was great and very helpful
Sam was great and very helpful. I will definitely apply Zone again.
July 7, 2025
Unprompted review
Reply from ZONE3
Good afternoon,
Thank you for your kind words — we're so pleased to hear that Sam was able to help you!
Best wishes,
The ZONE3 Team
Great customer service
Great customer service
Kelsie dealt with my issue.
I had a parcel go missing and she managed to liaise with the delivery company and rectify the issue in time for my Triathalon (under a week)
July 3, 2025
Unprompted review
Reply from ZONE3
Hi Max,
Thank you for taking the time to leave us a review.
We're thrilled to hear that Kelsie was able to assist you and resolve everything promptly — we'll be sure to pass on your kind words to her.
We hope the triathlon went brilliantly! If there's anything else we can help with, don't hesitate to reach out.
Best wishes,
The ZONE3 Team
Quality products and professional…
Quality products and professional customer support.
June 30, 2025
Unprompted review
Reply from ZONE3
Thank you very much for your kind words - we all really appreciate it!
Do let us know if there is anything else we can assist with.
Best wishes,
The ZONE3 Team
Reply from ZONE3
Thank you very much for taking the time to leave a review - we really appreciate it!
Please let us know if there is anything else we can help with.
Best wishes,
The ZONE3 Team
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Customer service with Sam was excellent…
Customer service with Sam was excellent and was able to clarify all questions regarding orders, gift card, points and so on.
June 26, 2025
Unprompted review
Reply from ZONE3
Thank you very much for your kind words! We shall pass these on to Sam.
If there is anything else the team can assist you with, please do let us know.
Best wishes,
The ZONE3 Team
Fantastic service and help!
Sam dealt with my issue with no faults and no hesitations to do everything possible to help resolve the situation (including liaising with another company that I originally bought my Zone3 item from) and the service was very good. I was kept regularly updated on the status of the issue and have absolutely no faults with how it was dealt with. Thank you.
June 25, 2025
Unprompted review
Reply from ZONE3
Good afternoon, Esther,
Thank you so much for taking the time to leave such a positive review.
At ZONE3, we pride ourselves on delivering excellent customer service, so we're thrilled to hear that Sam was able to assist you. We’ll be sure to share your kind words with him—it’ll mean a lot.
If there’s anything else you need, please don’t hesitate to reach out. We’re always happy to help.
Best wishes,
The ZONE3 Team
Which size?
I had made the decision, after much research and deliberation, to buy a replacement wetsuit from Zone3 but my only "local" triathlete store had sold out in what I thought might be my size so I didn't bother visiting. What I did do was to contact Zone3 customer services and Adam in particular couldn't have been more helpful in trying to make sure I ended up with a wetsuit that was perfect. If the service from him is an indication of the service from Zone3 in particular then I would have absolutely no hesitation in recommending them.
June 24, 2025
Unprompted review
Reply from ZONE3
Hi Wayne,
Thank you for taking the time to leave a review.
We’re thrilled to hear you had a positive experience with our customer service team. Your kind words will certainly be passed on to Adam—he’ll be delighted to hear them!
We hope you’re happy with your wetsuit, but if you need any further assistance, please don’t hesitate to get in touch.
Best wishes,
The ZONE3 Team
Great service from this British…
Great service from this British company. I bought a Tri suit from them and am very pleased. My order was late in the day and they expidited the delivery to next day as I had a race on the weekend. Massive relief for me, and i feel they went out of their way to help.
Highly recommend them!
June 20, 2025
Unprompted review
Reply from ZONE3
Hi Jonathan,
Thank you for taking the time to leave such a positive review. We're really pleased we could assist you, and we hope your race went well!
If there's anything else we can help with in the future, please don’t hesitate to get in touch — we’re always happy to help.
Best regards,
The ZONE3 Team
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It's been an absolute pleasure dealing…
It's been an absolute pleasure dealing with Sam, went the extra mile and provided First Class Customer Service - Thanks very much ! - I will be purchasing from Zone3 again as a consequence!
June 18, 2025
Unprompted review
Reply from ZONE3
Hi Stuart,
Thank you so much for your kind words - we will pass these on to Sam!
Please do let us know if there is anything else we can assist with.
Best wishes,
ZONE3 Team
I was unsure of the product I required…
I was unsure of the product I required and had it down to two Adam helped me choose and provided extra information to assist with the right choice great company and great customer focus brilliant product
June 9, 2025
Unprompted review
Reply from ZONE3
Hello,
Thank you for your review.
We're delighted to hear about the positive experience you've had — we'll be sure to pass your kind words on to Adam as well.
Please don’t hesitate to reach out if there’s anything else you need.
Warm regards,
The ZONE3 Team
Great Customer Service
Great Customer Service!
Adam was incredibly helpful, friendly and efficient in dealing with my query; really recommend. (plus, the kit is fabulous)
June 9, 2025
Unprompted review
Reply from ZONE3
Hi Natasha,
Thank you so much for taking the time to leave a review.
We're thrilled to hear you had a positive experience with our customer service team — we'll be sure to pass your kind words along to Adam!
If you need any further assistance, we're always here to help.
Best wishes,
The ZONE3 Team
I messageorder them regarding my order and…
I message them regarding my order and within 1 hour told order was on the way
June 9, 2025
Unprompted review
Reply from ZONE3
Good evening,
Thank you so much for taking the time to leave such a positive review — it truly means a lot to us.
If there's anything else we can help with, please don't hesitate to reach out.
Kind regards,
The ZONE3 Team
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Tri bag issue
Thank you to Sam who responded to an issue with my Tri Bag. She was very understanding and accommodating to ensure the issue was resolved quickly and to my satisfaction.
June 5, 2025
Unprompted review
Reply from ZONE3
Thank you for your kind words. We're glad to hear that Sam was able to assist you with your Tri Bag issue in a helpful and understanding way. Ensuring quick and satisfactory resolutions is something we take pride in, and your feedback means a lot to us.
Best regards,
The ZONE3 Team
Excellent customer service
Thank you to Adam who provided options to resolve an issue with a wetsuit. Simply send the pictures, solution within minutes. Speedy exchange, honouring competition discount code that was used in purchase but had expired by the time of exchange.
June 5, 2025
Unprompted review
Reply from ZONE3
Thank you for your thoughtful feedback. We're so pleased to hear that Adam was able to assist you promptly and provide a smooth resolution. It's great to know the exchange process was efficient and that we could honour your original competition discount. We truly appreciate your support and look forward to helping you again in the future.
Best regards,
The ZONE3 Team
Really helpful customer services
Really helpful customer services. Adam was able to help me with my query very quickly and I’m very appreciative.
June 5, 2025
Unprompted review
Reply from ZONE3
Thank you for your kind feedback. We're delighted to hear that Adam was able to assist you quickly and effectively. Providing helpful and efficient customer service is very important to us, and it's great to know we met your expectations.
Best regards,
The ZONE3 Team
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