Zoofast.co.uk Reviews 

I've been buying food for my cats from Zoofast for around 4 or 5 years because I can't get the dry food my cats like anywhere else who can match their prices.

In the early days I was a bit nervous about buying from them but their service has got better and better. My latest purchase, 5 days ago, got here from Europe to the UK without any problem at all, despite the current virus epidemic.

Thank you Zoofast. Stay well and best wishes to you and your loved ones.

I would like to congrat Zoofast on the fantastic service. I ordered some dog food and it come from Europe within 2 days then I ordered more last week and 3 days later it arrived. Don't get this service in the UK. I was always updated on the delivery and the delivery company dpd are also great.

Avoid this website. Parcel never was sent. I still try to claim my money back, likely I paid through the PayPal.

This website is a complete fraud. I lost almost 100 Euros. No or delayed and fake communication, no delivery. I ordered end of november 2018, no delivery by now. I can only confirm: AVOID by any means.

Avoid! Avoid! Avoid! Oh, how I wish I had read the reviews BEFORE I ordered anything from Zoofast. I am having to open a dispute via PayPal because they accused me of not paying; threatening me with cancelling the order within 24 hours if the were not paid. I sent them proof of payment made three days before they sent their cancellation email out, and after trying to get through on the ‘not recognised’ UK number listed at the bottom of their email. They are a fraud and, I notice, they replied to the very long (and highly suspicious) positive review but have ignored every negative review on here. Stay well clear

You thought Zooplus was the worst online petshop? That's because you haven't used Zoofast. The company happily takes your money but rarely ships your goods complete or on time. Forget trying to contact them by email as they don't reply, nor do they have a working UK telephone number. I've had to open a PayPal dispute to get my money back. Avoid at all costs.

Wouldn't recommend. I've been waiting for a parcel for more than week (8 days) and when it arrived I noticed that the best before date was due in 4 days! (Parcel arrived on 03.10.2017, bb date was 07.10.2017) I contacted the helpline, and the guy offered 'large discount'. When I asked how large he responded 6 days later! And said the discount would be 3%! I will never order there again.

They take your email address and start spamming you even if you don't sign up. When you try to unsubscribe they ask for the password of your account that does not exist.

If you try to click on 'forgot password' the very same email address comes up as 'does not have an account'

Clearly spam, will report to ICO

After reading up on many comercial/supermarket brand cat foods I discovered how low the meat content actually is and what they use to bulk out the rest of the tins, I decided to start my kittens on higher quality foods such as Animonda Carny and Bozita but these are not easily bought in the UK. Having used a German based pet supplies site for many years, I discovered Zoofast and realised the prices were cheaper and I was able to buy individual tins/flavours etc which was a great option to begin with so I could find out what my kittens enjoyed. I decided to give it a go, knowing I would be covered by PayPal if anything went wrong. I placed an order for various tins and pouches (wet food only) and they all arrived within a week and well packaged! No damaged goods and all well within the use by date, in fact many of the pouches had only just been manufactured a month or so before (manufactured date and expiry dates clearly shown on Bozita packs - possibly why a previous reviewer thought they had out of date goods? Possibly manufactured date?). I will deffinalty be ordering from Zoofast again but it seems that their stocks of Animonda Carny have been very low for a number of weeks.

I've ordered on from Zoofast on numerous occasions. Mainly dried dog food, once a dog bed. Delivery is always quick and and we get a lot more cheaper very good quality food. I always look for high meat content dog food that will not make a big hole in my purse. Perfect and I will order again and again.
Agree that English is not their strong point, you do get the gist though.

All good here. Ordered, had confirmation email and tracking for delivery. Arrived within a week. Extremely good price.

Where do I start, from the minute you view their website and notice all the obvious spelling, language, strangely worded marketing phrases and grammar errors, you know what to expect!
Due to their prices, like everyone else, I gave them a go as I knew if anything went wrong my credit card would cover it - oh hang on, if you want to pay by credit card you get taken to a very strange foreign site asking for things I did not feel comfortable with so chose to pay with PayPal.
The next day, I get an email stating my order was cancelled as I hadn't paid (even though PayPal funds cleared immediately), this was rectified a day later and parcel sent.
It arrived on time but I received numerous damaged goods & out of date cat food so they kindly offered me a credit to use next time.
So I had to use them again due to the credit - BAD MOVE!
More out of date food arrived - the same items as before so did not remove them after I reported to it so some poor cats are getting fed food 1 year out of date if the owners don't spot it. I told them that I didn't want another credit as I don't want to order again so asked for a refund - I'll be lucky!
I have realised one (yes one) man runs their whole customer service department for about 5 hours each day and goes home at 2pm! He ignores emails and calls when it doesn't suit him and also facebook messages.

I am under the belief they are ok on first orders to get you back and then that's it but the service is appalling and you are just ignored!

Also, they have a great range of items but most things are out of stock whenever you want them which is obviously no good to anyone.

Stick with Zooplus, a little dearer but the customer service is worth that.

The worst ever delivery (GLS) and customer service you can get. I have used lots of online suppliers including the likes of Zooplus, Bitiba, (same company based in GMBH) & Zoofast (same line of gmbh products but based in Poland). All have been dreadful but now Zoofast top the list. Zoofast might be a few pence cheaper than their competitors but their customer service and delivery courier are the pits. GLS ignore your delivery instructions and then claim to have tried to deliver 3 times. I know I was in on at least 2 occasions when they said they tried to deliver but no-one was in!!. Over 2 weeks ago I placed an order and paid through PayPal as i have always done. 4 days later they emailed me (went ironically to my spam) to say payment didn't go through. Why it took 4 days to inform me ill never know. I was desperate for a particular German brand of pet food so i paid again the same day. Over a week later & I I'm still waiting for my order. I have used them 4 times now but every time there is some delivery issue. Zoofast customer services give one liners and shrug off any responsibility on their part. When (& if) this order eventually arrives I promise it will be the last. I rather pay more and know that I can get goods in a reasonable amount of time. Avoid!

I recently bought some cat litter and samples of dry cat food for our fussy moggies. The goods are dispatched from Poland and the wide selection available obviously includes many Polish brands but also has names well known to the UK buyer.

I was slightly concerned by less than 5* reviews of the European sister sites but as the litter was significantly cheaper than a well known online competitor and the selection of food offered included types not easily available in the UK, I thought I'd give them a try.

Paypal is offered as a payment option, which I prefer to inputting card details, and the time from placing the order to receiving it was approximately 4 working days. The minimum amount to spend for free delivery is also less than competitors. The choice of having the goods sent in a box did not cost more, unlike some reviews of the sister sites suggested and although on delivery the box was slightly dented, none of the goods were damaged or compromised in any way.

I hope future orders proceed as efficiently as this first one.

My only complaint about the company is that it's not signed up to the Give As You Live scheme so I can't raise money for my favourite charity through my online purchases.