The food quality is the best! It’s m&s! It for the past few times items have been missing from my order. I’m not talking about one or two items, literally half the order will be missing! I ordered... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently had an awful experience with Zoom by Ocado. They failed to provide the delivery service I paid for, yet repeatedly insisted that my delivery fee had already been refunded when it clearly... See more
Company replied
I have been a long time customer. However today I was shocked to discover that my email had been compromised. I was alerted through my PayPal account that I had subscribed to Zoom by Ocado. There is n... See more
Company replied
I’ve used this company many times whilst they always try to sort any problems the reason why I’ve given 3 stars is there sell by dates are really poor eg only have 2 days which puts me off placing... See more
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Company details
Written by the company
Zoom by Ocado delivers your groceries in a jiffy, or in a same-day slot of your choice. Zoom means more freedom, less planning and no more last-minute trips to the shop. With over 9000 products, we have what you need – and with a minimum spend of just £15, Zoom is perfect for grocery essentials.
Contact info
Mosquito Way, AL10 9UL, Hatfield, United Kingdom
- 0345 600 2000
- zoom@ocado.com
- zoom.ocado.com
3.2
Average
646 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Zoom by Ocado
Hi there, thank you for your review. We are so glad to hear your comments as we believe you should always receive this level of service.
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Swift services
December 22, 2024
Reply from Zoom by Ocado
Hi, Monica! Thank you for your review, we are so glad to hear you received a swift service.
Great range of products and reasonably…
Great range of products and reasonably delivery fee, but I have had stuff missed from my delivery on multiple occasions or times when it has now showed up.
December 1, 2024
Reply from Zoom by Ocado
Hi there, Douglas. Thank you for your review, we are sorry to hear that you have had items missing from your deliveries on multiple occasions or times when the delivery hasn't arrived. If you would like to discuss this further, please send us a DM on one of our social media channels.
Reply from Zoom by Ocado
Hi Ava, thank you for taking the time to leave this review. It is great to hear that you are enjoying shopping with us, and we hope you continue to enjoy using us in future!
Reply from Zoom by Ocado
Thank you for taking the time to leave this great review, Margaret. We are glad to hear that you are enjoying shopping with us!
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Good service.
December 16, 2024
Reply from Zoom by Ocado
Hi Sheila, thank you for taking the time to leave this great review!
Reply from Zoom by Ocado
Thank you for taking the time to leave this review, Christine. We are glad to hear that you're enjoying shopping with us!
Reply from Zoom by Ocado
Thank you for taking the time to leave this review. We are glad to hear that you enjoyed shopping with us, and that you will use us going forward!
My new Go To service!
Absolutely great! On time, everything came that I order, well packaged, nice driver, A1
December 16, 2024
Reply from Zoom by Ocado
Hi Pearl, thank you for taking the time to leave this review, we are glad to hear that you're enjoying shopping with us, and hope you continue to enjoy using us in future!
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Excellent service always
December 6, 2024
Reply from Zoom by Ocado
Thank you for taking the time to leave this fantastic review. We're glad to hear that you're enjoying shopping with us!
No complaints delivered on time…
No complaints delivered on time received my delivery
December 5, 2024
Reply from Zoom by Ocado
Hi there, thank you for taking the time to leave us a review. We're so pleased to hear that your order was delivered on time :) We'll be available on one of our social media channels if you need anything!
I love this app
I love this app. It's my go-to always! It's upto date in real time so you know exactly what's in stock and what isn't. Always on time/ early. Delivery drivers always great. I had a problem once and customer service resolved easily and quickly.
December 7, 2024
Unprompted review
Reply from Zoom by Ocado
Hello, thank you for taking the time to leave this lovely review, we are so happy to hear you love the app and find it easy to use, this is so great to hear as we want all of our customers to enjoy placing their orders. We look forward to you shopping with us again and enjoying the service.
I love this app
I love this app! Better than Deliveroo for grocery shopping, and the delivery drivers are so friendly and attentive. I hope it stays this way!
December 6, 2024
Reply from Zoom by Ocado
Hello, thank you for taking the time to leave this review, it is so great to hear this positive feedback, we are happy to hear you are enjoying the service and loving the app, that is great!
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Reply from Zoom by Ocado
Hello, thank you for taking the time to leave this review, we are happy to hear your orders are always on time, as we aim to provide the best service to you! We are sorry to hear you do not think the products have a wide enough range, Zoom is a fast and easy delivery service, if you wish to have a bigger range of products I would advise you to check our Ocado website as it may have more products you would like to order.
It’s a joke the drivers don’t know what…
It’s a joke the drivers don’t know what they’re doing the food is out of date and packaging is all open not happy
December 8, 2024
Reply from Zoom by Ocado
Hello, thank you for taking the time to leave this review, we are sorry to hear about the experience you have had with your order, this is a shame to hear as this is not the service we aim to provide to our customers. Please could you pop us a DM on one of our social media channels so we can discuss this further with you.
Always having items in stock
Always having items in stock, unlike other companies.
M&S products are certainly a bonus.
December 6, 2024
Reply from Zoom by Ocado
Hello, thank you for taking the time to leave this review, we are so happy to hear you are enjoying the stock on our website, this is great to hear! We are always so happy to hear our customers are enjoying the products.
Reply from Zoom by Ocado
Hello, thank you for taking the time to leave this review, we are happy to hear you are enjoying how fast and easy the service is, it is great to hear the positive feedback! We look forward to seeing you shop with us again!
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Reply from Zoom by Ocado
Hello, thank you for taking the time to leave this review, we are glad to hear you are happy with the service, this is great to hear as we always aim to provide the best service to our customers!
Very delendaple only felivery i use as…
Very dependable only delivery i use as all the others not up to same standards and always there when other stores struggle 10 out of 10 💜
December 6, 2024
Reply from Zoom by Ocado
Hello, thank you so much for taking the time to leave this lovely review, we are so glad to hear you are happy with the service! It is so great to hear the positive feedback as this is the service we aim to provide!
Trustworthy company
Speedy delivery. Goods in good condition and delivery person polite and helpful.
November 27, 2024
Reply from Zoom by Ocado
Hello, thank you for taking the time to leave this review, it is always great to hear such positive feedback, we are so glad to hear you enjoy the service and look forward to seeing you shop with us again!
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