Woefully inaccurate property price guessing, whatever data you're using is skewed. Identical house next door in the same decorative condition is guessed at £50k less than mine, which is guessed at £... See more
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Review summary
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Zoopla has completely lost control over spam emails. I only signed up to get alerts for office listings in London, but now I receive 50–60 junk emails every single day, mostly from one company cal... See more
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I wanted a quick rough valuation. Got it, but then endless emails after unsubscribing 6 times. So tried to delete the account, and even that has so far taken a 5 minute AI bot interrogation which res... See more
Company replied
Zoopla estimates are totally off track with today’s current market situation. Most properties won’t sell at the lowest estimate they give. Waste of time looking!!! They are asking for a reply vi... See more
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Company details
About Zoopla
Written by the company
We know what a home is really worth
Our mission is to be the UK’s premier property destination for buyers, renters, agents and landlords.
By leaving a rating and review, you’re helping us get there. And making sure we improve to better serve you. We call that a win-win situation.
Property estimates powered by expert data
Our estimates are based on information we get from third party data sources like HM Land Registry. It includes:
Our estimates are just estimates. For the best and most accurate valuation, get an agent to visit your property in person.
We work with agents
But we are not agents. We direct your calls and messages to them but have no influence on whether or not they respond to you. They tend to prioritise enquiries based on your circumstances, so it’s worth giving as much information as you can when you contact them.
In terms of listings, we show you everything agents tell us about a property. This includes when a property is sold or let.
Our mission is to be the UK’s premier property destination for buyers, renters, agents and landlords.
By leaving a rating and review, you’re helping us get there. And making sure we improve to better serve you. We call that a win-win situation.
Property estimates powered by expert data
Our estimates are based on information we get from third party data sources like HM Land Registry. It includes:
- When the property was last sold and how much for
- Changes in the local and wider property market
- Property features
- Local area information like schools and crime rates
Our estimates are just estimates. For the best and most accurate valuation, get an agent to visit your property in person.
We work with agents
But we are not agents. We direct your calls and messages to them but have no influence on whether or not they respond to you. They tend to prioritise enquiries based on your circumstances, so it’s worth giving as much information as you can when you contact them.
In terms of listings, we show you everything agents tell us about a property. This includes when a property is sold or let.
Contact info
The Cooperage, 5 Copper Row, SE1 2LH, London, United Kingdom
- www.zoopla.co.uk
1.3
Bad
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Filters need a lot of work!
As much as I love Zoopla and found nice flats through it before, I wish they worked harder on making their filters more stringent. I am not interested in living in shared accomodation at all, I'm also past my student years and definitely not retiree. However, whenever I exclude those options as well as chose properties with "maximum 2 beds" shared accomodation still shows up in my search to a point where it dominates the pages!!! Sometimes in smaller towns there's obviously not many choices so it's easy to scroll through 2-3 pages, but for example in places like London in Bristol you need to read every entry carefully because the website treats "1 bed minimum, 2 maximum" as a "1 bed in 6 bedroom shared house" and makes a search tiresome.
July 28, 2026
Unprompted review
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Not Happy With Zoopla
Where do Zoopla get their estimates? An algorithm? Estate agents? Why do all the houses in my village that I looked at tonight seem to be experiencing “High Confidence” while mine is showing as “Low Confidence”? How do Zoopla know what work you have done on the property, what outbuildings you’ve put up? They don’t appear to take into account the position, privacy or any other nuances of rural properties. For a brick build in a town they have a lot of comparables to work with, but these estimates can be very damaging to unique properties in a small village.
July 26, 2026
Unprompted review
Reply from Zoopla
Hi,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
I have been chasing regarding a one…
I have been chasing regarding a one bedroom flat which was very convenient for me and was available from the September. Since I had 2 months notice period for the current apartment I had planned in well advance and was happy with the same .There was some access issues for viewing the property which I completely agree but at least I should have been updated regarding the same.
July 23, 2026
Unprompted review
I have set up their alerts for detached…
I have set up their alerts for detached properties, but they send me dozens of semis every day.
Now I am unable to view any of their listings on my MAC due to some ridiculous security verification process. Security is stupid if is stops legitimate customers; get this sorted along with the alerts.
July 21, 2026
Unprompted review
Reply from Zoopla
Hi,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
To help with your alerts you ccan use the keyword filter on your alerts:
1. Use the Keywords box to tailor your results.
Search for single words by typing them in, comma separated, e.g. garage, garden, bath.
Search for phrases by adding quotations marks, e.g. "Detatched". You can exclude terms too by prefixing them with '-' e.g. -semi-detached, -terraced, etc.
2. Click Update results
Many thanks,
Zoopla Support
The stupid and unecessary login…
The stupid and unecessary login security prevents access.
I am going back to Rightmove and the other platforms
Cant be bothered trying to get access
July 17, 2026
Unprompted review
Reply from Zoopla
Hi John,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
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Terrible service
Terrible service. Rang to book a viewing, no answer so left details via email. Several days later still no response
July 9, 2026
Unprompted review
Reply from Zoopla
Hi Chris,
Thank you for sharing your feedback. We're sorry to hear about the difficulties you’ve had with an agent on our platform.
Please be assured that all estate and lettings agents advertising on Zoopla Property Group portals must comply with the relevant laws, regulations, and codes of practice in the UK.
I’m sorry the agent you tried to reach hasn’t responded yet.
We suggest trying to contact the agent directly by phone using the number shown on the property listing or next to their profile in the 'Find agents' section here:
Find and compare local estate agents | Zoopla (https://www.zoopla.co.uk/find-agents/)
We want to assist you further and will send you a direct message to gather more details.
Many thanks,
Zoopla Support
Yes of course I'll give my permission…
Yes of course I'll give my permission for 378 vendors to pilfer my personal details, why is there no Reject All??
website glitchy too.
July 9, 2026
Unprompted review
Reply from Zoopla
Hi Jay,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
Delusional rental prices
I have been looking for house or bungalow to rent for about two years now, i must say this sites rental prices are delusional, nobody with a brain is paying over £600 per month for any of the houses listed on their site, we would all rather live in a box...
this is not sustainable for anyone's income or as a business model, house rentals should be no more than £500- £800 at best, these houses keep coming back to the market over a period of six months, because tenants are moving out to avoid paying the rip off delusional prices being quoted on this site...
its is a "Rental" not the "Hilton hotel", west midlands Estate agents need to be forced into rent caps because nowhere except London cost this much & the west midlands is not the same quality as London wake up!!!!GREEDY PIGS
July 8, 2026
Unprompted review
Reply from Zoopla
Hi Daniel,
Thank you for your review.
All rental prices and information are provided to us directly by the agents marketing the properties.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Wrong country!
I receive their price update for my property, just out of interest. Trouble is they think my house is Powys not Shropshire . How can you trust this bunch if they think I Live in a different Country?
July 3, 2026
Unprompted review
Reply from Zoopla
Hi Geraint,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way.
Our local market data is based on analysis of thousands of listings and sold prices in your area and across the UK market.
At this point in time we publish information for each district council area. Where an outcode, that is the first part of a postcode, crosses one or more district council boundaries, we allocate it to the district council area with the larger number of homes i.e. the largest volume of housing stock.
However, we appreciate this is not helpful when you are looking at your local market stats and I apologise for the inconvenience this is causing you.
Your comments have been provided to the team who look after our property experiences. We value your feedback and are continuing to refine and improve our information over time.
If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers: https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
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I am due to sell my property and Zoopla…
I am due to sell my property and Zoopla historical data is incorrect as they missed off my purchase back in 2009 it therefore makes the house look 30K cheaper than it actually was . They have the house listed as leasehold when it is freehold. I tried to rectify these issues but it appears you cannot and Zoopla customer care doesn't exist. Do not believe these sites (and Rightmove) as they are factually incorrect.
Rightmove responded and referred me to HMLR data which i downloaded and is completely correct (although i forgot that i had purchased the property a year earlier). Transaction history
A 2008-11-28 £100,000
Detailed address
street Heneage Road
locality Grimsby
town Grimsby
district North East Lincolnshire
county North East Lincolnshire
postcode DN32 9NJ
Attributes
property type terraced
estate type freehold
new build? no
It does beg the question if the data on land registry is correct why is yours so wrong??
----------------------------------------------------
Well Zoopla you need to get your act together as Rightmove have and they clearly exhibit a professionalism that Zoopla fail to have. Rightmove have stated that as i have provided confirmation from land Registry of the correct information held by land registry they will seek to amend, manually, the record for my property. They acknowledge that referring to the property as leasehold when it is freehold is clearly wrong and would affect a sale. Now when i come to sell and i get arguments over the value and status (leasehold/freehold) because "it says so on Zoopla" i will be looking to bring a claim against Zoopla under the Tort interference with goods act 1977,as a wrongful interference, due to your misleading and factually incorrect information that Zoopla are stating to the world at large . It is just pure negligence on YOUR part.
June 22, 2026
Unprompted review
Reply from Zoopla
Hi,
Thanks for your updated feedback. We're sorry to hear you feel this way.
Unfortunately, we cannot manually change the information (tenure, EPC ratings & floor area) we show about your property. Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
It's absolutely lying to you about…
It's absolutely lying to you about Grimsby, absolute shit hole.
June 22, 2026
Unprompted review
Reply from Zoopla
Hi Toby,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Since april 2026 I have been searching…
Since April 2026, I have been actively searching for suitable accommodation and contacting multiple letting agents.
Many properties listed on Zoopla require a guarantor, which has made the process extremely difficult for someone in my situation without family support.
I have found the experience emotionally overwhelming. I am doing everything correctly and honestly, but I am still being declined because of strict guarantor requirements.
I do not understand how some applicants are able to secure properties without guarantors, but I am simply asking for the same fair opportunity.
April 9, 2026
Unprompted review
Reply from Zoopla
Hi Anna,
Thank you for your review. We're sorry to hear of your negative experience.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent.; however, we have no control over their daily business.
You may call the agents on the number displayed on the website to gain advice who can help you: http://www.zoopla.co.uk/find-agents/
If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers: https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Please don't take any notice of their valuation service..
Please do not ever take the monthly valuation service seriously. It is wildly inaccurate, by more than 30% in my case. Protest and their robot will simply say that it's not their fault, or their responsibility even to be accurate. Ok, so what's the point of it then?
*See the reply from Zoopla below: it's an explanation of why their valuation service can be wildly inaccurate, while at the same time denying any responsibility for it..*
June 14, 2026
Unprompted review
Reply from Zoopla
Hi Neil,
Thanks for getting in touch and for your follow up feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
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Property values of retirement flats
It is misleading to quote a value on a flat without distinguishing between RETIREMENT FLATS and ordinary leasehold flats since the Service Charges are grossly higher on the former, and have a huge effect on the resale value.
May 22, 2026
Unprompted review
Reply from Zoopla
Hi Bill,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
Worse than nothing.
May 16, 2026
Unprompted review
Reply from Zoopla
Hi Tony,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
Have you ever gone on line and had a nightmare!
I went onto the Zoopla site and heartened by the offer of an instant quote ended up with estate agents around Swindon ringing me up, one even rang me early morning as I was getting out of bed. The instant quote on line is misleading!
May 12, 2026
Unprompted review
Reply from Zoopla
Hi Richard,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
worst experience
I was asked for viewing the house with zoopla. I went for viewing we are waiting for results they try to call me to say landlord selected different people unfortunately I missed the call .its ok no problem for me but until I call them they didn't mail me we aint gonna get the house. 2 min email makes hard to answer back to us. honestly the shitty response.
May 11, 2026
Unprompted review
Reply from Zoopla
Hi,
Thank you for your review. We're sorry to hear of your negative experience with an agent on our site.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent.
We recommend you contact the agent via the phone on their advertised number. You can see this either on the property listing, or displayed next to their profile in the 'Find agents' section of our site:
https://www.zoopla.co.uk/find-agents/
Many thanks,
Zoopla Support
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Beware. Once visited can never unsubscribe.
Beware Beware
There is a reason this company has a star rating of of just 1.4
After once using the site on my android mobile I received constant junk mail and cannot unsubscribe.
Selecting the unsubscribe option does not and immediately results in a demand to accept cookies.
May 9, 2026
Unprompted review
Reply from Zoopla
Hi Julian,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Extremely disappointed with Zoopla for…
Extremely disappointed with Zoopla for allowing dodgy agencies to operate under their name and doing nothing to protect customers. It feels like they are covering and supporting unprofessional companies instead of helping people who have been treated unfairly.
1505 LTD Properties Agency has refused to refund my daughter’s £1300 deposit, which is completely unacceptable. They are holding onto money that rightfully belongs to her, causing unnecessary stress and financial difficulty.
We raised this issue expecting Zoopla to take responsibility and investigate properly, but they have shown no real concern or action. A company like Zoopla should not allow agencies like this to continue misleading customers and damaging people’s trust.
I strongly advise everyone to stay away from both Zoopla and 1505 LTD Properties Agency. Be very careful before dealing with either of these house agencies, as customer protection seems to be the last thing they care about.
February 25, 2026
Unprompted review
Reply from Zoopla
Hi Diana,
Thank you for your review. We're sorry to hear of your negative experience with an agent on our site.
I can confirm that our Compliance team are investigating the issue and will be in contact with you once the investigation is complete.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent.
We would like to help and resolve this matter for you and so, we will DM you for more details.
Many thanks,
Zoopla Support
Send me properties via email
Send me properties via email, often nice. Click on the property and it asks me to log in. Show me the property without me logging in please?. Business concept right but awful execution thats why the charge less
April 26, 2026
Unprompted review
Reply from Zoopla
Hi Ryan,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
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