zootsports.eu Reviews 2,069

Emailed the info@tailwinds email 3 times to register an item
To return and not received a single response. It is very poor so please respond to my email. Very difficult to return an item and will put me off ordering again.

Great fit and it works just right for a marathon

Right sizing, good quality, good updates on the delivery

As always, quick order processing and delivery.

Fantastischer Service, bestellt und innerhalb einer Woche geliefert. Die Qualität des Sets ist hervorragend.

Placed order on 16/12/25, received order confirmation email then no communication. On 29/12/25 I emailed asking how my order was progressing . On 02/01/26 I received a reply saying that my order was “stuck “ in the system and the item was no longer available. How “stuck the order was I don’t know, the money had already been taken from my card. Then offered refund and a ‘generous’ 10% off my next order. Needless to say there won’t be one, so much for famed German efficiency.

Great service and price with a speedy delivery.

I wanted a new transition bag and this one was perfect for my needs and despite being in the UK the delivery was fast and the product is fantastic

I like Zoot, I ordered from you in the past, with fantastic results. Very happy. So I ordered this time a cycling bib, a matching tank and a short for tri- and a bikini bottom with a different style, because I thought it was fun. Unfortunately the shorts that arrived where not the ones I ordered, and are not matching with the t-shirt, and are of a completely different style.
I need to figured out how to get the matching shorts now.

See my email,
Fit was not ok, measured following size chart and the race fit information. Ok that happens, but cost for delivery + return was up to 30€, and now i still don't have a trisuit. Would like to try the medium, but then again i have to pay for delivery, and maybe return...

Placed 2 orders, spent €300+, 3 weeks on, no delivery.

Apparently BOTH orders were returned to shipper.

Embarrassingly bad, no apologies, no discount, no customer service.

perfect quality, I just received the trisuit of my dreams!! perfect!!

Excellent quality item, great price and fast delivery, actually my 2nd P1 ultra suit. Superbly comfortable!

The shipment was fast, I needed a adress change so I used help center from the phone, the employee was so helpful and kind and solved the problem easily. Thank you.

Good homepage, fast delivery with good tracking information. Good size guidance. So far the triathlon suit seems fine!

Ordered 2 Tri-Suits for style. Kept one and returned the other. Am still awaiting the refund on the item I returned.

I'm experiencing some difficulties with the return, hope it'll work this time.

Talking about Tri-suits. Products look and feel good. There is something wrong with the quality or at least with quality control. I have worn my suit in two competitions and four training sessions, and it is already showing wear and tear. I have been training with a Kiwami suit for the majority of my trainings (9months) and there is no visible damage on that suit. I would have expected a 300€ suit to have lasted longer. I also contacted Zoot to ask about this quality issue and they stated that: "The material used is the same as the previous models and has no changes in composition or workmanship" and "The suit fabric is specifically designed for aerodynamic performance, lightness, and comfort—but not designed to withstand constant mechanical friction.". Apparently I lost 300€ on this suit. I'm writing this here so that everybody else can think twice about spending the money on a suit that might break and if so, customer service isn't willing to help. This is my experience and I'm not happy about this. I really like the suit in every other way. I just don't have the money to buy a new suit every year.

Terrific products. Amazing quality. Excellent customer service!

Easy to order and shipped to UK no issues .
Zoot make excellent products , high quality.
Brilliant