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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The order process is fine and the product was very good. However the return process is a nightmare. I did order the wrong size and immediately ordered a bigger size. I requested a return of the o... See more
Company replied
All good, no problems with Zoro or the item. However, courier could have posted through the door which it could have done.
Company replied
I have flagged problems (politely, via phone and email) with Zoro’s shopping cart, checkout and quotation facility several times over the last two years, but little ever seemed to be done to recti... See more
Company replied
Company details
Information provided by various external sources
We offer an easy & innovative experience for customers to find and buy what they need in our wide range of products, for a fair price, underpinned by great service. Zoro makes it quick and easy for all industries, professions and trades to get the tools and equipment they need.Zoro's extensive range of over 100, 000 products includes everything from power tools and chemicals to personal protective equipment, from all the leading brands, with many items available for next day delivery. Zoro offers a great delivery service, superior customer service, super competitive prices and a wide range of products all available under one roof. The Zoro brand was launched in the US 2011 and is part of the Grainger family which includes W.W. Grainger, Inc., with 2016 sales of $10.1 billion, is North America's leading broad line supplier of maintenance, repair and operating products, with operations also in Asia, Europe and Latin America.
Contact info
65 Chartwell Drive, LE18 2FS, Leicester, United Kingdom
- 0800 009 6761
- support@zoro.co.uk
- zoro.co.uk
3.4
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
unfortunate
unfortunately my order developed a fault immediately--this was reported and a replacement was dispatched same day ---excellent service
August 11, 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for your review and for taking the time to leave one. I am so pleased that your order was sorted and that you are happy with the resolution.
Kind regards
Katherine@Zoro
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AVOID THIS COMPANY
I ordered a birthday present based on delivery being within the time frame I needed. It was not delivered. I chased almost 2 weeks later only to be told the order was cancelled as they don’t have the stock! Absolutely no customer service and no regrets. So now I’m left with trying to get another present almost 3 weeks after my friends birthday. AVOID
August 16, 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for your review and for taking the time to leave one. I am so sorry about the inconvenience in cancelling the order and the delay in advising you. Can I ask for further information so I can look into this for you. Please advise me on support@Zoro.co.uk
Kind regards
Katherine@Zoro
VAT or no VAT?
I noticed that they charged VAT but couldn't see a VAT registration number on their invoice. I wrote to them but got no reply.
Are they VAT registered or are they just getting away with an extra 20% charge?
August 21, 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for your review and for taking the time to leave one. I am so sorry that we did not reply to your question. Yes, we are VAT registered VAT Number: 339566364.
If there is anything else I can help you with, please do not hesitate to contact us on support@zoro.co.uk
Kind regards
Katherine@Zoro
Reply from Zoro UK
Good morning
Thank you for your review and for taking the time to leave one, it really is appreciated.
Kind regards
Katherine@Zoro
An excellent all round service
I wanted a desk top world map and Zoro posted an example of exactly what I required. I ordered and received tracking details. Surprisingly it arrived several days earlier than initially expected but they had kept me notified of this. An excellent service, and the map is absolutely ideal for what I wished.
August 18, 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for your review and for taking the time to leave one, it really is appreciated.
I am so pleased that you are happy with our service and your order.
Kind regards
Katherine@Zoro
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NO ITEM RECIEIVED!!! Ordered and paid for a batch of key…
Ordered and paid for a batch of key ring tape measures from Zoro. Courier from DHL come to deliver and to my disbelief handed me an opened/damaged plastic package with absolutely nothing inside but an invoice paper. I hand the plastic package back to courier who also very rude and loud. So be careful of using Zoro as they are not a reliable online retailer that are unable to provide goods ordered. Customer services asked for proof of non existent delivery item.
August 28, 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for your review and for taking the time to leave one, much appreciated.
Any discrepancies, damages we always ask for photos to send over to the warehouse, for them to see if extra packaging or check stock levels. I cannot find your order that this relates too, could you advise further details and I can look into this further for you. Please email support@zoro.co.uk
Kind regards
Katherine@Zoro
Avoid this company They don't send…
Avoid this company They don't send what you have ordered and they have useless customer service.
August 28, 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for your review and for taking the time to leave one. I can see from this order that it was placed online for 6 x Sabatack 720 White 600ml Pack of 15 - 2 of which have been delivered and 4 ETA 11/09. If you wish to return and cancel the outstanding items on your order please advise or alternatively log onto your account and request a Return and cancellation.
Any further queries, please do not hesitate to contact us.
Kind regards
Katherine@Zoro
Jokers
Jokers. Why have a returns policy if you make it impossible to make a return. Call em they will get back to me and don’t twice, once sent me an email saying return form is on the way and it never turns up. Joke company avoid
August 26, 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for your review and for taking the time to send one in. If you can send in some further information to us then I can send over the returns form to you or send information to you. We will get this resolved for you. Please send to support@zoro.co.uk
Kind regards
Katherine@Zoro
Avoid
Do not buy from these condensing useless people. Absolute waste of time and money.
I needed something for the website that was £2.99 the shipping was £4.99 so I thought I’d add something else to the order to make it worth while. I got an email saying that the second item was out of stock so that was cancelled. I emailed straight away to see if an alternative option could be substituted. But o just got a Rude condensing response about how they only off free shipping on orders over £25. Completely ignoring questions. No offer to compensate. They have your money and obviously don’t need repeat customers.
July 31, 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for your review and for taking the time to leave one. I am sorry that you have not had a good experience shopping with us. Could I ask for further information so I can look into this please.
We endeavour to provide excellent customer service to all of our customers and when standards slip we like to rectify if we can. Please advise to support@zoro.co.uk
Kind regards
Katherine@Zoro
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Couldn't have been better.
I used to use Cromwell tools but they couldn't move the thing I wanted from their depot to the pickup point in under a week. Ordered the same thing from Zoro, got it the next day. Couldn't have been better.
August 22, 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for your review and for taking the time to leave one, it really is appreciated. I am so pleased you are happy with the service provided and more importantly the product you required quickly.
Kind regards
Katherine@Zoro
First order and likely to be my last.
I ordered some high end 3M packing tape on 30 July. Supposed to be delivered on the 15th of August, which I thought was a long time, but I wasn't in that much of a hurry and the price was good.
Since then, I have been emailed SIX times to tell me delivery would be delayed by more than their previous email had said. Current estimate is for delivery on the 5th of September.
I have zero confidence that they will actually achieve that date.
August 22, 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for your review and for taking the time to leave one, it really is appreciated. I have looked at your order and as we do not stock this item sadly the lead time date has changed. I will keep an eye on this order and advise when dispatched or delayed further.
Kind regards
Katherine@Zoro
Great service and easy to yes
Great service and easy to yes . The work shoes are comfortable much better than the work shoes th company supply.
August 9, 2025
Unprompted review
Reply from Zoro UK
Good afternoon
Thank you for the lovely feedback and for taking the time to leave a review, it really is appreciated. So pleased that you are happy with your order and more importantly have some comfortable work shoes.
Kind regards
Katherine
Reply from Zoro UK
Good afternoon
THank you for your review and for taking the time to leave one, it really is appreciated.
Kind regards
Katherine
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Consumables, yes! Tools, no!
I have had many good experiences with Zoro, especially when it comes to washroom consumables. However, I recently purchased some Makita drill bits and they arrived with a damage case. It took me several emails and phone calls before I eventually had them collected and replaced. When the replacement came, the case was in a poorer state than the original. So, the process of returning them, providing photos and explanations, started all over again. It's been weeks now since my original order #CD-228450-209223, and I am still waiting or a collection date for the second order #CD-631821-330266.
August 12, 2025
Unprompted review
Reply from Zoro UK
Good afternoon
Thank you for your review and apologies for the inconvenience of the damaged items received. I can see that the 2nd order has been collected 20th and when received back then the refund will be processed. I will contact you when goods have been received back and keep you updated.
Thank you for your patience
Kind regards
Katherine
Reply from Zoro UK
Good afternoon
Thank you for the lovely review and for taking the time to leave one, it really is appreciated.
Kind regards
Katherine@Zoro
This is the 3rd one off these jackets…
This is the 3rd one off these jackets ave bought brilliant service and quality fast delivery jackets are good quality dry and warm keep the wind off
August 14, 2025
Unprompted review
Reply from Zoro UK
Good afternoon
Thank you for the lovely review and for taking the time to leave one, it really is appreciated.
Kind regards
Katherine@Zoro
Zero stars
Zero stars
Order arrived faulty, reported on line as requested, two days to reply saying she needs to pass to someone else, another 2 days and no reply to my message.
Very very slow to respond.
Not happy
August 8, 2025
Unprompted review
Reply from Zoro UK
Good evening
Thank you for your review and for taking the time to leave one. I am so sorry that you firstly received a faulty item and then for the delay in getting this sorted. I can see that the item has now been collected and once returned will refund you as requested.
I will update when received back. Once again apologies for the frustration and inconvenience caused.
Kind regards
Katherine@Zoro
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Problems with checkout software, but Zoro apparently taking these seriously.
I have flagged problems (politely, via phone and email) with Zoro’s shopping cart, checkout and quotation facility several times over the last two years, but little ever seemed to be done to rectify matters.
Recently, however, after I had left an unfavourable review here about these software problems, Zoro reached out to me both by phone and email, and I’m pleased to say they appear to have taken the problems seriously and are working on resolving them.
Thank you for listening.
August 13, 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for your review and for taking the time to leave one. Could I ask if you could provide any further information so I can look into this further. The quotation number provided just gives me the products listed under new customer and no other details to contact you directly.
You can email me directly on support@zoro.co.uk. Once I have this information I can investigate further and come back to you with a possible resolution.
Kind regards
Katherine@Zoro
This is my first time dealing with this…
This is my first time dealing with this company.
I can honestly say their response and professionalism has been outstanding
Delivery and everything was as they said it would be
August 12, 2025
Unprompted review
Reply from Zoro UK
Good afternoon
What a lovely review. Thank you so much for taking the time to leave one, it really is appreciated.
Kind regards
Katherine@Zoro
I am unable to hit a no star button…
I am unable to hit a no star button because there isn’t one.
Recently purchased items from Zoro, when I unpacked I realised immediately extremely poor quality, so poor it was of no use to me.
I have spoken with Zoro customer services and they are just as poor as their product.
They have point blank refused a return/refund!
Please be warned but from somewhere else. Terrible products and service!!
13th August 25. I have just received notification that I will in fact be refunded in full. Thank you
14th August 25
I received a call this morning from a lovely lady, apologising for the experience I had received . She informed me that they would be investigating the situation. This has put some faith back in Zoro for me, thank you.
August 1, 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for your review and for taking the time to leave one. I am so sorry that you have experienced issues with the product received and our customer service. As per our telephone conversation a full refund has been processed and please either recycle or dispose of the goods.
In the meantime if you have any further queries, please do not hesitate to contact me directly.
Kind regards
Katherine@Zoro
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