ZOSI Technology Reviews 527

• zosicctv-uk
this company is EBay based, and sell CTTV equipment Cameras separately and full setups, I bought my setup from another company but after a While wanted to replace my cameras with a better model so like you do I searched the internet and eventually came across Zosicctv-uk selling the type of cameras that are an upgrade not cheap so after reading there adveretisement settled on there cemeras as claimed these cameras can be used both inside your property and out side and weather proff, they duely arrived and I set them up outside, connected them up to my system and turned on and yes lovely picture all good, that is until a few days later and after rain I began to notice one of the cameras misting up, I’m a busy man so put up with the misty camera as once warmed up it would clear, and I really don’t want to be up and down ladders constantly changing cameras, so time moves on and another of the cameras is showing water ingress and mistting over, I am so angry and look up another company and replace these cameras from Zosicctv-uk with diffent cameras, but I make a point of leaving honest and fair feedback for the dodgy cameras from Zosicctv-uk I did not send the cameras back as I don’t have time to waste returning dodgy goods all the time bought from Ebay lesson learned, the cameras I simply threw in the trash where they belong, I still have one of the dodgy cameras up to replasce which also is misty and needs to be replaced needless to say, mean time Zosicctv-uk finding my review of there dodgy cameras email me pleading for me to plerase remove my review and they will give me a partial refund, obvoiusly I refuse but they continue to bombard me with emails making alsorts of promises, I remind them Feedback is to give future costomers an insight into the company they are patentualy going to buy from and products and how they perform, my feedback is true and honest and I will not remove it. Zosicctv-uk refuse to take no for an answer and continue with there barage of emails and promises, they even admited that former customers in the past have complained about the same problem with there camaras sufeering from water ingress, furthermore there latest promise is that they are adressing the problem with water ingress and they are prepaired to send me two replacement cameras that are at this moment being rebuilt adressing the problem and will be ready for dispatch in two weeks, meant time would I remove my feedback as it’s hurting there business daily and they promise they will hold up there end of the barging, this is the reason I neded to put this feedback up on trust pilot, this company are dodgy in the exstrame do not deal with them, there are many more customers that have complained about dodgy goods from this compant so be warned.
Update here we are the end of May nothing further heard from this company regarding the replacement cameras not that I really exspected them to follow up with there promise.

This review will be a little long. I have to explain my situation so review will make sense. Back in November 2022 I bought a set from Zosi website to install at my house. Then around December a friend asked me to get a set to install at his Mom’s house because he likes the features. I have no knowledge about this set from Amazon because they registered with Zosi and I am not involved in anything after I helped him install at his mom’s house. The set I have at my house was bought from Zosi website and I started having all sorts of issues with NVR not recording which they had to replace the NVR but all of my other issues were with the cameras. I wrote a review regarding my experience which the review was pretty much negative. I average about 3 to 4 weeks before a camera goes bad. It either has issues during night time with IR not working or camera just clicking noise and not recording anything while the monitor shows “disconnected”. Each time I did all the necessary testing by switch the bad camera to a new patch cords and test the bad camera cat6 line with another patch cord and using a known working port from the back of the NVR. Each time I can only send one email and wait 24 hours for a reply because they are in China. I don’t mind the waiting but it’s when they ask to do the same thing over and over again with each time I have to wait another 24 hours. When I first contacted them about the bad cameras they pretty much told me they can’t help me because I posted a negative review with my experience and they will only help if I remove the negative review. They said if I remove the negative post they will extend another year for my warranty. Well I have a bad camera every 3 to 4 weeks and it doesn’t look like I’m going to get replacements unless I remove the negative review. Each of my 8 cameras has been replaced from 3 to 5 times already in the last 10 months. From month 11 to month 14 after installation, I have 5 bad cameras and I finally contacted them. I tried to not contact them for a single camera because it wasn’t worth my time knowing it will take a long time for them to agree that the cameras need to be replaced. That’s over half of my systems showing “disconnected”. Yes I’m going back and forth again about the testing and have to send them photos/ videos of my testing etc. After many back in forth email (one email per 24 hours) they told me the one year extended warranty was for my other set that I bought for my friend’s mom. I had email interaction with them and send them email “snippet” screen shot regarding the warranty for my house. I have all the proof and all the issues tracked at their website but they told me they will not honor the extended warranty. So now 3 months into my extended warranty period I have 5 bad cameras. According to their Zosi website that tracks my issues there are 13 issues in 14 months. Most of the issues I report to them are for multiple cameras. Their support was nice enough to provide me with a url to buy more cameras from them, NO WAY! I told them that I will be replacing the whole system with a Lorex from Costco before I’ll buy more of anything from Zosi.
The point is: You will not be happy with their product or their service. They will lie to you in exchange for you to remove any negative reviews which they will not honor anyway.

Very unsatisfied.. download is very very slow. Takes about 1 minutes to see something live.

Had two zosi CCTV systems, the current one since 2019. Always worked flawlessly. Easy enough to install, I set up in my attic including a small TV, ran the camera cables out of the fascia boards so not visible from outside. Had to contact support recently as I couldn't access any menus, got a response the next day, took a few different things but the final one worked. Support (Hedy) was great, replied quickly each time and figured out how to fix it.

bought several products, could not view video on pc, they respond with link to software, works perfect, once replaced a cable instead of me having to return entire system, excellent support

horrible communication. I contacted support over 4 days ago and they haven't responded or address my issue. if they cannot communicate with the customer is not worthed to buy from them.

Hi I had a issue with my DVR I contacted zosi and was in contact with Zoe. Zoe was very quick to respond with the support I needed. Zoe was very professional and resolved the issue first time.

read reviews, not sure where, but they said, "buy this product" eg plug and play, BLA BLA BLA.FIRST OF ALL, I DONT SEE HOW THE BRIT BELOW, WHO LIKE AMERICANS DOES NOT KNOW DIFFERENCE BETWEEN "
"THEIR AND THERE", HE WAS SMART ENOUGH THOUGH TO SET IT UP? MAYBE WIRELESSLY IS EASSIER,BUT TRY TO SIMPLY PLUG IT IN AND TRY TO PLAYBACK. MY OTHER CAMERA,PLUGGED IN AND PLAYED. DIFFERENT BRAND. AND I AM NOT BILL GATES. REVIEWERS HEREIN ARE EITHER TECHIES, OR WIRESS SET UP IS EASIER THAT PLUG IN WIRE TO DVR AND EXPECT TO GET IT SET UP., OR THEY ARE PAID MORONS BY ZOSI TO WRITE GOOD REVIEWS. IF THE HARDWARE FAILED WIHTHIN A SHORT PERIOD, I DONT KNOW WHY PEOPLE DONT TAKE CRAP BACK TO MERCHANT. IN GOOD OL USA, I TOOK IT BACK BUT FOR REason other than broken, impossible to set up.- wasted 3 days of my life with crap. excellent support,IN THAt they reply. However as professional reviewer said, for poe wired cameras, you have to be quasi pro to install. REPEAT, WASTED 3 DAYS. STUCK ON GPC, WHATEVER TIME ZONE THAT IS, COULD NOT CHANGE TO EST, .TIME CHANGED ON ME FROM SUNDAY 8 PM TO MONDAY AM. REQUIRE PASSWORD? WHAT FOR? IMPOSSIBLE TO USE.MOST USELESS. NOT EVEN BILL GATES WOULD BE ABLE TO INSTALL THESE

I recently purchased a CCTV system, and I must commend the technical department (Ariana) for their exceptional service. Their expertise and assistance made the installation process smooth and efficient. The team's knowledge in addressing technical queries and ensuring optimal system functionality were key factors in my positive experience. Overall, highly satisfied with the technical support provided.

I have been trying to return the cameras as per their return policy. They have not answered any email requests or support requests. Worst rip off company ever. No integrity.

I've bought a couple of security systems and this has been the worst. It hasn't worked right since i installed it. It will constantly reboot and occasionally need to be manually rebooted to connect to the app. I attempted to contact tech support, but they were of no use. Go figure. I might as well not even have a security system if this is what I have to deal with. I would STRONGLY suggest not purchasing a system from this company.

If I could put zero star I would, paid a hell of a lot of money for a camera system with 4 cameras. Just one month out of warranty two cameras became faulty. Email Zosi and explained numerous UK consumer rights explaining they should last longer due to there price but they were not interested, Once they have your money for there cheaply made products they care very little. I have just opened a case with trading standards who are now investigating Zosi.
BEAWARE, DONT BE SUCKER, BUY FROM A QUALITY BRAND.

Brought a PTZ camera and the tilt stopped working in a couple of days then it stopped connecting to the app
Emailed them and spoke to Coco, the clown I can only presume. Slow communication as they were in china and the emails were sent at 3 in the morning
Finally managed to get a refund but terrible customer service and terrible quality product.

my best advice to anyone thinking of buying a cctv camera system from this company is to go elsewhere!!. Why? because when it develope's a fault after a few months ( and it will ) & you send it back under warranty, they'll say they didn't receive it & you'll end up WITH NOTHING!!.YOU HAVE BEEN WARNED

They no longer support their products and have no customer support. Would never reccomend to anyone.

Awful equipment.
Purchased one of their ip cameras, live view is OK, trying to recover from SD card is totally impossible.
Customer support is next to useless doesn't matter what the question is always the same answer

Tried one of their cameras can’t get it to record onto SIM card and play back support no help at all wouldn’t get anymore from them

The service is poor at best.
Came to solutions twice. They backed out both times. First time they promised it had shipped, come to find out it hadnt. Called them onit, reported it to Amazon. Then they promised again to send items, said it would take longer. I agreed. Gave me shipping tracking #. Checked it this morning my shipment returned to sender at sellers request.
You can find my screenshot and video of the conversation on Amazon review and my Facebook.

THIS IS A SCAM.
I order one ZOSI Chinese cctv system on ebay and received a black box when i try to contact no response, never work as well ebay unable to get my refund
be careful save your time and money

Would not buy anything from this company. Spent £400 on a CCTV system. 2 years later the DVR stopped working. Tech support were useless. Zosi don’t sell a stand alone DVR replacement so the only option they gave me was to buy another full £400 system with a measly 10% discount! Why would I do that when I have 8 wired in cameras which should work with a replacement box. The issue is compounded by the fact that other manufacturers boxes aren’t compatible with the Zosi cameras. Wouldn’t waste your money on anything from this company.