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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly highlighting the beard care items and their unique, long-lasting scents. Many consumers consider these products to be the best on the market, appreciating their effectiveness in making beards soft and manageable, and noting the luxurious feel and excellent presentation. However, some customers have experienced issues with their orders, specifically regarding product availability. A few people mentioned ordering items that were subsequently found to be out of stock after order confirmation, leading to delays or changes in their expected delivery. Additionally, a small number of reviewers noted inconsistencies in product quality, particularly with refill pouches lacking the expected fragrance.

What people talk about most

Product

Clients share positive opinions on product quality, especially regarding the scents and effectiveness of... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the products,... See more

Order

People report ambiguous experiences with order. Some customers found the ordering process straightforward and... See more

Based on these reviews

Rated 5 out of 5 stars

Where do I even begin! Zousz beard products are top quality. I have been buying for 2 years now. My favourite is the beard balm, it’s perfect. My beard for anyone reading has tight curls and is... See more

Rated 5 out of 5 stars

Excellent products…love the packaging…it’s an amazing gift for the men in your life. I have bought a few times and would always go back. The customer service is on point with a quick friendly respons... See more

Rated 5 out of 5 stars

Well. what can I say iv got alot of their products and the scent of BLACK OUD and GOLD OUD are truly amazing.. from beard wash, beard oils, balms, cologne, face moisturiser, face stub and pomade the... See more

Rated 5 out of 5 stars

Hi I just wanted to say I have been using this beard oil product for 7 years including many other items such as pomade and perfume gold oud and regular . I have a photo of when I first pur... See more

Company replied


Company details

  1. Hair Product Store
  2. Cosmetics Store
  3. Health and Beauty Shop
  4. Perfume Store
  5. Toiletries Store

About ZOUSZ

Written by the company

ZOUSZ was created out of a desire to create highly luxurious and deeply masculine grooming products that stand out because of the way they’re made, the way they’re presented and the way they make you feel.

Our vision is to lead the world in men’s luxury grooming products that awaken the senses and reflect true quality in every detail.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

587 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very amazing scent

Very amazing scent. I felt the gentleman in me anytime I wear Zousz. I love it!!

April 30, 2024
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Reply from ZOUSZ

Thank you for sharing your experience! We're thrilled to hear that Zousz products bring out the gentleman in you and that you love the scent. Your feedback means a lot to us.

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Rated 5 out of 5 stars

I ordered the Oud Gold beard balm

I ordered the Oud Gold beard balm
Very satisfied with it.
Delivery was swift

April 28, 2024
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Reply from ZOUSZ

We're thrilled to hear that you're very satisfied with our Gold Oud
beard balm! Thank you for choosing Zousz, and we're glad to hear that the delivery was swift.

Rated 5 out of 5 stars

Fast delivery and responsive

Although they did not have a gifting option, I emailed asking to remove the invoice. They promptly replied agreeing and the delivery was fast. A great gift.

April 24, 2024
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Reply from ZOUSZ

Thank you so much for your feedback! We're delighted to hear that we were able to accommodate your request promptly and efficiently. Ensuring a smooth and hassle-free experience for our customers is always our top priority. If you ever need anything else or have any further requests, please don't hesitate to reach out. We look forward to serving you again in the future!

Rated 5 out of 5 stars

I love this product

I love this product. In fact I love the entire range! After buying the beard oil as a test I loved it & bought more.
The quality seems good & the scent is perfect for me, although it could last a bit longer.
Would I buy again? At the moment yes until I find one where the scent last longer

April 29, 2024
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Reply from ZOUSZ

Thank you for your fantastic feedback! We're thrilled to hear you're enjoying our beard oil and the entire range. We're always striving to improve, so we'll take note of your comment about the scent duration. We appreciate your loyalty and look forward to serving you again in the future.

Rated 5 out of 5 stars

My experience

Received my gold Oud fragrance. Very nice packaging. Fragrance itself is very nice I would recommend.

April 30, 2024
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Reply from ZOUSZ

Thank you for sharing your feedback! We're thrilled to hear that you enjoyed the packaging and found the fragrance to be nice. We take pride in crafting quality products and it's wonderful to know that it resonated with you.

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Rated 5 out of 5 stars

I have not yet given my husband this…

I have not yet given my husband this gift , but l have smelt the shampoo and found it very pleasant, and l am sure he will love it .

April 30, 2024
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Reply from ZOUSZ

We're thrilled you're enjoying the scent of our shampoo! We're confident your husband will love it too. Thanks for choosing our products.

Rated 5 out of 5 stars

Due to my my dual heritage…

Due to my my dual heritage Jamaican-Indian,I feel this product brings out the quality of my beard. Feel great smells proper.. Will defo purchase again

April 30, 2024
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Reply from ZOUSZ

We're glad our products complement your heritage and make you feel great! Looking forward to your next purchase.

Rated 5 out of 5 stars

Try it will make you know

This is my first time purchasing and I have received my items in a well organized presentation. The packaging is beautiful and reusable for environmental friendly. I have started using my products last night and will give another review of how I feel about it. Overall it smells fantastic and I love it as a first time consumer.

April 29, 2024
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Reply from ZOUSZ

We're thrilled to hear that you're pleased with your first purchase and our eco-friendly packaging! Thank you for your kind words. We can't wait to hear your thoughts after using the products. If you ever need assistance or have any questions, feel free to reach out. Enjoy your ZOUSZ experience!

Rated 5 out of 5 stars

Smells amazing

Smells amazing

April 29, 2024
ZOUSZ logo

Reply from ZOUSZ

We're thrilled to hear that you're enjoying the scent! Thank you for sharing your feedback.

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Rated 5 out of 5 stars

The whole experience with ZOUSZ from…

The whole experience with ZOUSZ from start to finish. Fantastic product brilliant customer service, and a well made product. Plus the smell is amazing

April 29, 2024
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Reply from ZOUSZ

We're overjoyed to hear about your positive experience with ZOUSZ! Thank you for your kind words about our products and customer service. It's wonderful to know that you're satisfied with the quality and scent. Enjoy your ZOUSZ experience!

Rated 4 out of 5 stars

As per products 5 full star

As per products 5 full star. I bought the black oud oil beard and liked it so much that next week bought more oil balm and their porfume too.
It lose one star due to badly designed bottles,they are painful to use.. That cork plus pipe design is so bad that I was tempted to get 2 stars away only for it.. Seems like nobody in the company have a beard daily routine, to tell them how bad it is, plus the fact I would like to have the option of paying less for the actual product, and not all that fancy packing.. Thats all so unnecessary unless youll need it as a gift

May 4, 2024
Unprompted review
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Reply from ZOUSZ

Thank you for your feedback and for being a loyal customer! We're delighted to hear that you love our products. We apologize for any inconvenience caused by the design of the bottles and appreciate your insights. We'll certainly take your suggestions into consideration for future improvements. Your satisfaction is important to us, and we're here to ensure you have the best experience possible.

Rated 5 out of 5 stars

Best beard product ever

I purchased the beard oil and beard balm and it was the best investment I have ever made in my beard, product is amazing smells unreal and keeps my beard looking great and healthy. I would highly highly recommend.
Also customer service team was very helpful and provided upto date delivery info and product was delivered on time and properly no issues

April 24, 2024
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Reply from ZOUSZ

We're delighted to hear that our beard oil and balm have exceeded your expectations! Thank you for recommending us and for your kind words about our products and customer service. We're here to ensure your beard always looks and feels its best.

Rated 5 out of 5 stars

Great product, great service

I recently purchased the Black Oud Beard Balm after seeing it on social media. First impressions are good, with the product packaged really well in a very plush and expensive feeling box. I liked the bottle with the kilner type fastening, making it stand out from the mutitude of beard products on the market today.
On to the actual product itself, the balm is light, not greasy at all, perfect for applying a conditioning layer to my beard. The fragrance is top quality, somewhat subtle but it lasts all day which is perfect as I don’t want something overpowering applied on my face itself. Overall very impressed and looking forward to trying other products by this exciting new brand.

Zousz are definitely here to disrupt the game!

April 27, 2024
Unprompted review
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Reply from ZOUSZ

Thank you for your review! We're thrilled you're enjoying our Black Oud Beard Balm and appreciate your feedback on the packaging and product performance. We look forward to serving you again soon.

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Rated 1 out of 5 stars

Shocking service

Although website says next day delivery, no information regarding delivery and no response via email

April 23, 2024
Unprompted review
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Reply from ZOUSZ

We apologize for any inconvenience caused and thank you for bringing this matter to our attention. Our customer service has reached out to you to resolve the issue with your order.

Rated 5 out of 5 stars

Zousz Gold Oud Beard Balm

I ordered the Zousz Gold Oud Beard Balm for my husband as i seen an advert on social media and it it just drew me in! Well I cant say I regret it it smells amazing he loves it and so do I he smells amazing! Cannot recommend enough! also shipping was super quick i did not expect it so quick!
Ladies buy this for your man he will love it and you will love it on him!

April 10, 2024
Unprompted review
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Reply from ZOUSZ

We appreciate your feedback! We're glad to know that you like our product. Thank you for being our valued customer.

Rated 5 out of 5 stars

Would recommend everything but the…

Would recommend everything but the moisturiser but that’s just my preference ✨

April 2, 2024
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Reply from ZOUSZ

We appreciate your feedback! We're glad to know that you like our products. Thank you for being our valued customer.

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Rated 5 out of 5 stars

It’s just perfect

It’s just perfect. I have used it for much years so It’s just about to cry for the first time and after you will be Love that ❤️🤝🥰

April 1, 2024
ZOUSZ logo

Reply from ZOUSZ

We appreciate your feedback! We're glad to know that you like our product. Thank you for being our valued customer.

Rated 5 out of 5 stars

Amazing quality

Fast delivery, good quality packaging and product, smells amazing

April 6, 2024
ZOUSZ logo

Reply from ZOUSZ

We appreciate your feedback! We're glad to know that you like our product. Thank you for being our valued customer.

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