I have had a terrible experience with ZOXS. They have a good price, but terrible delivery and customer service behaviour. The situation was that the parcel was marked as delivered but never made it to... See more
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Sold a brandnew iPhone on 28.09. Item reached on October 2nd. And already got the money in my account. Compared to other websites, Zoxs is super fast and reliable. Fast payment and highest payout comp... See more
I ordered an Apple Watch Series 7 (good condition) and also an iPad Air 5 with the pencil (very good condition both). First time I order from this site and I can totally recommend it. I got very su... See more
Company replied
I recently sold my used Garmin device to Zoxs, and the experience was excellent from start to finish. Their instructions were clear and easy to follow, making the entire process straightforward. The a... See more
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Company details
Written by the company
Wir von ZOXS kaufen gebrauchte Handys, Tablets, Konsolen, Filme, Spiele, Bücher und vieles mehr zu fairen & festen Preisen an. Der Ablauf ist schnell und erfolgt online auf www.ZOXS.de.
Contact info
Am Schornacker 51, 46485, Wesel, Germany
- +49 281 - 14 79 31 90
- verkaufen@zoxs.de
- zoxs.de
4.2
Great
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Modern Day Scam
Took over a month to review what I sent. 70% of the stuff was discounted from what was promised (by half). They told me the condition of things was different from what it was.
When I reluctantly agreed to the price suggested (this is all done via email and not any interface) the whole box got returned to me and I got 5% of my payment because they only took the items they wanted (even when I accepted the new evaluation for all items apart from the switch and 2DS) Modern day scam.
Edit: When I received my items back it was packed so poorly that a controller joystick completly snapped, my Xbox series x box was damaged from items stabbing into it and the stand for my one S snapped off.
Also when I try to contact them via support the app doesn’t allow me to contact them (hence why I must address my complaints here). They also just rejected all the items without contacting me after I told them i accept all of them apart from the Nintendo consoles
June 11, 2025
Unprompted review
Reply from ZOXS
Hey,
I'm sorry we weren't able to convince you.
We did indeed have to re-evaluate your order. Most of the controllers that came with the consoles you sent were in very poor condition, although you had rated some of them as “very good.” One of the Xbox consoles was also missing some rubber feet. One Nintendo device couldn’t be powered on properly and was therefore classified as defective.
Our technician took photos of all the issues and uploaded them to your customer account. You can review them here:
https://www.zoxs.de/data/transparenz/09051515458.htm
In accordance with our Terms and Conditions, we have directly purchased all items where your assessment matched ours. For all other items, a revised offer was made available in your customer account.
You could have viewed, accepted, or declined this offer at any time by logging into your customer account—either with a password or using an email login code if no password was set.
I hope this helps you better understand the assessment.
Best regards,
Jeremy
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Total scam company
Total scam company - sold a WD HDD to me as "new" when it was not - only found out 18 months later when it failed and the manufacturer refused to servicer it that this company was not authorised to sell the product and they refused to replace it. Would not provide any support despite lying about the state of the product they sold.
June 3, 2025
Unprompted review
Reply from ZOXS
Hey James,
I'm sorry that we weren't able to meet your expectations and that you're experiencing issues with your hard drive.
The product you purchased was definitely new. However, you're correct in noting that we are not an authorized WD reseller. ZOXS is a recommerce company, which means we operate as a reseller of products that have already entered the retail market. We also purchase new items—that is, unopened, unused, and sealed products—and resell them in that condition. This typically does not affect the manufacturer’s warranty, provided it is still valid for the product.
That said, we also offer a 1-year warranty on all our products—but unfortunately, this has already expired in your case. Additionally, we’re unable to provide a shipping label for returns from Australia. In the event of a warranty claim, both the return and re-shipping costs would need to be covered by you.
I hope you can understand our position.
Best regards,
Jeremy
Smooth transaction and good service
Smooth transaction and good service. Payout was fast.
June 2, 2025
Unprompted review
Reply from ZOXS
Hey Jason,
Danke für die großartige Rückmeldung 📢 Es freut uns, dass Du zufrieden warst.
Viele Grüße
Tayla
Retailer packaging from Vodafone marked as not original, misterious scratches appeared on the frame of a brand new unopened Pixel phone
Dear Zoxs Team,
At the moment, I need to leave a 1-star review until you take the effort and answer my email sent today (21/05), and offer me an explanation with a resolution.
I am writing in response to your most recent message stating that my Pixel 9 Pro arrived with visible signs of wear. I must firmly reject this claim and request a formal clarification of how such damage could have occurred.
Here is the full timeline of the situation:
- On 19 April 2025, I extended my contract with Vodafone Germany, and received a brand new Google Pixel 9 Pro 128GB Porcelain (IMEI: ****60167) on 23 April.
- The device arrived in sealed retail packaging, with VOID stickers intact on both sides, and the original IMEI/serial number sticker still on the box. I did not open the box, as I intended to resell the phone.
- On 12 May, I initiated a resale via your platform and selected the condition as "new" (Neugerät), which was fully accurate.
- On 13 May, I shipped the device using your return label. It was received by you on 14 May.
- On the same day, you conducted an initial assessment and claimed the phone was “not in its original packaging.” You attached two photos of the sealed box, which matched the photos I took before shipping. I sent you an email that same day explaining that this is a brand-new device from Vodafone and even attached the official invoice showing the IMEI number. I never received any reply.
- On 21 May, I received a new message from you, stating the device was inspected and now shows signs of wear. I reject this entirely, as the box had never been opened before it was shipped to you.
I rejected your lowered price offer and had to pay €4.95 for the return label.
I also confirmed it with Google Support that the phone I've sent was, in fact, never opened, used, repaired, or refurbished.
I attached every proof of my device being brand new, including the Rechnung from Vodafone, Chat with Google Support, and photos of the unopened packaging before I sent it to you.
Please respond to my email as soon as possible to sort out this situation.
May 21, 2025
Unprompted review
Reply from ZOXS
Hey Gabor,
Please excuse the delayed response. We’re currently receiving a high volume of inquiries, which is unfortunately affecting our response time — including email support.
I completely understand that you’re convinced your device is brand new. Technically speaking, that would be correct. However, Vodafone had already opened the device to install their own software. The resealing of the packaging is a strong indicator of this. For this reason, the device has been marked as activated since March 2025.
We can only accept new devices that have not been opened or activated. In your case, this was done by Vodafone — not by you, of course — but it still disqualifies the device as “new” according to our guidelines. Additionally, the cardboard sleeve that is an essential part of the original packaging was missing. I hope this explanation clarifies the situation a bit better.
I also saw your most recent email regarding the return shipment. I've just forwarded it internally. One of my colleagues will get in touch with you within the next 24 hours to work out a solution with you.
Best regards,
Jeremy
Terrible service.
Terrible service.
Sold an item on 03/28/2025 and up until 05/06/2025 no update on the sale of the item. I was contacted on 05/06 only following my request via email as the item evaluation deadline had been set for 05/07/2025. After waiting more than a month for the product evaluation, it was not considered compliant as it did not have a German layout keyboard (the item in question is a laptop).
I paid for the shipping to their warehouse.
Furthermore, now that they have refused the item, I will have to pay for the shipping costs to have the item returned to me.
It was the first time I sold to Zoxs but I don't think I will ever trust them again seeing how they work.
I don't think I've ever experienced such bad service.
Incompetent and unprofessional.
May 7, 2025
Unprompted review
Reply from ZOXS
Hi,
thank you for your feedback. I'm really sorry that your first experience with us was disappointing.
Just to clarify: during the order process, we specifically ask whether the device has a QWERTZ keyboard layout, as this is the standard required for resale in Germany. In your case, you confirmed that the device had a QWERTZ layout, but the laptop we received was equipped with a QWERTY keyboard. Because of that mismatch, we unfortunately had to decline the purchase.
I understand your frustration, especially with the long waiting time.
Best regards
Svenja
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Extremely Delayed Payment – Order #1495141
I sold my device to Zoxs on March 28th under order number 1495141. As of today, May 6th, I still haven’t received the promised payment of €1100.
The expected payment date on my account keeps getting postponed (currently showing May 5th), and this constant delay is unacceptable. This experience has led me to seriously question the reliability and trustworthiness of this platform.
I am formally requesting a clear update and full payment within 24 hours. Otherwise, I will take legal action to resolve the matter.
EDIT: I already PAID for the return; why is stil missing? How can I have my product back? Please reply to my emails!
Thank you.
Michele Coladangelo
May 6, 2025
Unprompted review
Reply from ZOXS
Hi Michele,
thank you for your message – and I completely understand your frustration.
After reviewing your order, I can confirm that a return was requested multiple times. However, the shipping fee for the return wasn’t received initially. When the amount was finally transferred a few days ago, it was unfortunately cancelled again before we could initiate the return.
At this point, we’re still missing the payment for the return shipping. As soon as that has been successfully received, we’ll ship your device back to you immediately.
Let me know if you have any questions – I’m happy to help!
Best regards
Svenja
Scam company
Scam company, avoid. Originally offered 112 Euros for my PS4 Pro. After 17 days of 'checks' reduced the offer to 36 Euros with the claim that the rubber foot is missing (a lie, as I checked this myself before sending it). Charges to send the item back to you.
April 29, 2025
Unprompted review
Reply from ZOXS
Hey Andrew,
I'm really sorry that you're unhappy with your new offer.
However, during the inspection, our technician noted that one of the rubber feet on your PS4 Pro is missing. A photo documenting this has been uploaded to your customer account for full transparency.
You can view the image here:
👉 https://www.zoxs.de/data/transparenz/08121502759.htm
If you have any further questions or concerns, feel free to reach out to our customer service team.
Best regards,
Jeremy
Everything is accurate what they promise
- Easy shipping via DHL packstation, no printer required
- Express payout as promised, the whole process was less than 3 days
- Tracking of shipment
April 25, 2025
Unprompted review
Reply from ZOXS
A heartfelt thank you for your review – we truly appreciate it. 💫
Best regards
Tayla
Disappointed with the Selling Experience
I recently sold an Apple Watch through this company, and unfortunately, the experience wasn’t great. The quality check process took significantly longer than expected, leaving me waiting without clear updates. On top of that, the final price they offered was less than a third of what was initially quoted based on the device description. I understand there might be adjustments after inspection, but the drop felt excessive. Would advise others to proceed with caution and manage expectations.
Update on my review: I was able to sell my watch for 3x the price ZOXS offered on another resell platform. Would never sell anything with them...
April 23, 2025
Unprompted review
Reply from ZOXS
Hey Xenia,
I'm really sorry to hear that you were disappointed with your selling experience.
At the moment, we’re receiving a very high volume of packages, which has unfortunately led to slight delays in our processing times. I completely understand how frustrating that can be, especially when you're expecting quicker updates.
Regarding the price adjustment: A large part of the revaluation was due to the battery capacity of your Apple Watch being below 85%. This is something we ask about in advance during the selling process under the question "Is the battery in good condition?" — and in your case, the answer provided was "yes."
Additionally, the watch was found to be in poor cosmetic condition, with heavy scratches on the front display, which also impacted the final offer.
Our technician also uploaded photos of the condition for transparency. You can view them here:
👉 https://www.zoxs.de/data/transparenz/08371501229.htm
I understand that the price drop may feel excessive, but we always aim to evaluate items as fairly and transparently as possible. If you have any questions or would like to discuss this further, feel free to reach out to our customer service team.
Best regards,
Jeremy
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Offer will be less and money will come late
Very disappointing with my first sell.
I sent an iPhone without any visible scratches or marks, and then they do an offer for less money arguing that the display has a small almost invisible scratch and the case too. I could accept the display one, even though the iPhone had since day 1 a screen protector I only took off when I sent it to them... But the body scratches are not true, it just seems it is a bit of dirt, but not scracthed, as it was always in a case very protected.
There were no visible scratches at all in any place when I sent it... I should have taken pictures before sending it... Very disappointing.
UPDATE: After accepting the new offer on Monday 28th April, today, 9th May, I still have NOT received the payment. I was told on the 5th that "soon" I would receive it. Sent another email, waiting now for their answer again.
April 23, 2025
Unprompted review
Reply from ZOXS
Hi Edu,
thank you for your feedback.
We’re sorry that you are disappointed with your experience.
Please know that we always base our evaluation strictly on the condition the device has when it arrives at our facility.
Our quality team also took detailed photos of your iPhone to document the condition – including the fine scratches that, unfortunately, can sometimes only be seen under certain lighting conditions.
Contrary to popular belief, small scratches can also occur even if a phone is protected by a case and a screen protector. Tiny particles like dust or sand can cause micro-scratches over time without being immediately visible.
Best regards
Svenja
Totally miserable company
Totally miserable company. Angebot #1481318 they valued one item at 0 euros, deducted 4.95 euros postage from my total refund and never send me my Xiomi Mi Mix 2S back. I have called multiple times, nobody ever called back. I have mailed multiple times and only an automated response. I will never deal with the company again. Total avoid recommend. Mike Robertson
March 2, 2025
Unprompted review
Reply from ZOXS
Hey Mike,
Thank you for your feedback – we're sorry to hear about your negative experience and would like to clarify the situation.
The first item you sent in, a Xiaomi Mi Mix 2S, was valued at 0 € because it still had an active Google account lock when we received it. Unfortunately, this makes the device unsellable in its current state. For transparency, we’ve uploaded a photo showing the issue here:
👉 https://www.zoxs.de/data/transparenz/09191481318.htm
Unfortunately, you accepted the revised offer, which means a return shipment was not initially planned.
However, after your request to our customer service team, we were able to locate the device. As soon as we receive the 4.95 € return shipping fee, we will send the item back to you immediately.
We hope this clears up the situation and helps you better understand the process. Thank you for your understanding.
Best regards,
Jeremy
Trustworthy
Trustworthy, reliable, always prompt and quick reply, payment on time.
March 21, 2025
Unprompted review
Reply from ZOXS
Thank you, Chris! 😊 We're glad you found our service trustworthy and reliable! Fast processing and on-time payments are what we strive for. Looking forward to your next transaction!
Best regards,
Linn
long time waiting for a 0 euro offer
After paying money to send them my stuff, waiting for more than a month for news, they tell me that my new offer is 0 euros.
They do not pick up the phone, and I am sure that I lost my things. But my lawyer will stop this, yes or yes.
So now i have to pay 5 euros more to have Back a Controller which worked really fine?! How is it that ypu abswer here so fast but you do not answer E-Mails or phone calls? Why was the Controller good when i used it and now its suddenly broken? How come so many other people complaint about the same?
March 11, 2025
Unprompted review
Reply from ZOXS
Hello Alejandra,
I’m sorry for the misunderstanding regarding your offer.
The new offer is not 0€. 26,95 € of the original amount have already been confirmed and will be paid out to you.
The only item that was valued at 0€ is the controller, because one of the analog sticks does not stay centered, which affects the accuracy of the controls.
You can now select your preferred option directly in your customer account:
- Pay 4,95 € to have the controller returned to you.
- Accept the revised offer (0€ for the defective controller).
Please log in to your customer center to make your selection. If you have any questions, feel free to reach out.
Best regards,
Jeremy
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Reply from ZOXS
Thank you very much! We are glad that everything worked out quickly and safely! See you hopefully next time! ✨
Best regards,
Linn
So bad
So bad! Because of a minor thing that wasnt even there, they gave me 500€ less. I accepted because I later saw how people didn’t get their belongings back. The payment hasnt gotten to my account. I am forced to see a lawyer asap. Dont give them anything. They are not trustworthy.
February 7, 2025
Unprompted review
Reply from ZOXS
Hey Victoria,
I understand your frustration, but there were two key factors that affected the final price. In your order, you listed the ZenBook UX5304MA-NQ039W with Core Ultra 7 and 32GB RAM, but the device you sent in was a ZenBook S 13 OLED UX5304VA-NQ160W with i7-1355U and 16GB RAM—a noticeable difference in specifications.
Additionally, a deep dent was found on the back, which led to the device being classified as "defective."
https://www.zoxs.de/data/transparenz/14301464442.htm
The payment was processed on February 7th, and depending on your bank, it may take a few days to appear in your account. Thanks for your feedback!
Best regards,
Svenja
The process was smooth and…
The process was smooth and straightforward. They email you from the start till the end keeping you updated on the situation.
January 23, 2025
Unprompted review
Reply from ZOXS
Thank you very much for your feedback! 😊 We are very pleased that you found the process smooth and uncomplicated and that you were always kept up to date. That's how it should be! 🙌✨
Best regards,
Linn
Sometimes fine
In the past I've sold new items without any issue.
Had some used phones that I sold to zoxs.
Filled the form according to the information shown, unoriginal charger and cable and said no to the question regarding charger and cable present.
I still send the unoriginal cable and charger in the box and after inspect I received a new offer from zoxs.
This new offer is almost 100€ less due to zoxs finding the charger and cable okey regardless what the form said about unoriginal cable and chargers!
They refused to honor the original offer...
For a company around used tech it is surprisingly bad how they handled this situation!
January 3, 2025
Unprompted review
Reply from ZOXS
Hi R.,
I'm really sorry for the mistake on our part. You will, of course, receive an additional payment. Our support team will contact you shortly to resolve this matter.
Best regards,
Svenja
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Extremely long turn around times, avoid if possible.
sent them my iphone in mid November, at a valuation of 596€. It has taken them 6 weeks to check the phone and make a different, much lower offer of 508€, a month and a freaking half without any information, update or touchpoint! They attached some pictures where to justify the price drop based on some scratches that i cannot see on the pictures. I might even go as far as understanding that the condition of the phone is subjective, but you cannot make somebody wait 6 weeks for that.
Considering their turn around times, you feel somehow forced to accept the new offer as it might take another eternity for your item to be returned to you, possibly at your own expense. In addition having to pay 20€ for your own shipping is not fair. Considering the amount of platforms that offer this type of service, i would suggest staying away from Zoxs.
January 2, 2025
Unprompted review
Reply from ZOXS
Hello Alberto,
thank you for sharing your experience with us.
We’re sorry that the processing took longer than expected—this is not the experience we aim to provide. The photos we attached clearly show the wear and tear we identified during our inspection:
- Front side: The display has several micro-scratches, visible particularly when held against the light.
- Frame: The frame/rim shows significant signs of use, including scratches, indentations, and paint abrasion.
- Back side: The back has light scratches. While it’s not heavily scratched, the signs of usage are apparent.
If these details don’t match your expectations, you’re always welcome to contact our customer service for a free retest and additional clarification. However, as you’ve already accepted the new offer, we’re unable to proceed further in this case.
Thank you for your understanding, and we hope to improve your experience in the future.
Best regards,
Svenja
STAY AWAY FROM Zoxs !!!
I ordered a phone which was sent quickly but it never arrived to me. I didn't receive any package and yet the courier showed it was delivered to me. I have contacted buyZOXS several times and sent emails repeatedly but I have received no response. I am opening a legal issue now to resolve this issue. In summary, very disappointed by the customer service and their treatment.
Update :6th January 2025
Even after contacting Zoxs about it, they have not offered any solution and nothing has been done. They have forwarded a generic email as a reply and I have sent several emails. Absolutely disappointing and frustrating.
Update 7th Feb 2025
Even after doing all the investigation and work, ZOXS has completely stopped replying to the messages. The matter is still unresolved and open.
December 23, 2024
Unprompted review
Reply from ZOXS
Hey Sunie,
I’m really sorry to hear about your experience. Your order was shipped promptly on December 20th and, according to the tracking, was delivered on December 23rd. Unfortunately, due to the holidays, our support team hasn’t been able to respond as quickly as we’d like, but we’ll address your issue as soon as possible. Thank you for your patience, and we apologize for the delay.
Best regards and Happy New Year
Svenja
The items I bought came in good…
The items I bought came in good condition in a protective envelope. I recommend this business to anyone interested in buying second hand games!
November 12, 2024
Unprompted review
Reply from ZOXS
Thank you for your great review! We're so happy to hear that your items arrived in good condition and that you're pleased with the packaging. We take pride in offering quality second-hand games and are glad to know you’d recommend us. We look forward to serving you again in the future! 😊
Best regards,
Linn
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