ZØY Jewelry Reviews 

Reply from ZØY Jewelry

Oct 12, 2026

Dear John,

Thank you for taking the time to share your feedback.

We’re sorry to hear that your purchase did not meet your expectations. We also appreciate your acknowledgment of our team’s assistance throughout the return process and are glad that your refund was completed smoothly.

Regarding return shipping, as outlined in the Return & Refund Policy, customers are responsible for arranging and covering the cost of return shipping when exercising their right of withdrawal. We understand that international return shipping can be costly, and we appreciate your feedback on this matter.

Thank you again for giving ZØY a try. We appreciate your understanding and wish you all the best.

Kind regards,
ZØY Team

Reply from ZØY Jewelry

Oct 7, 2026

Dear Pawel,

Thank you for sharing! We’re so glad that your pieces arrived quickly and that you find them just as beautiful in person.

Wishing you many lovely moments wearing them, and thank you for choosing ZØY.

Warmly,
ZØY Team

Reply from ZØY Jewelry

Oct 7, 2026

Dear Sarah,

We’re sorry to hear that you are unhappy with your experience.

For transparency, we have double-checked and can confirm that our customer service team has responded to your latest email and has been in contact with you regarding your return.

As outlined in the Return & Refund Policy and in the return instructions provided, we are unable to process a refund before a returned parcel has been safely received and the returned item has been inspected. Once we receive your return and complete the inspection, we will proceed with the refund accordingly.

We appreciate your patience while we complete the standard return process.

Kind regards,
ZØY Team

Reply from ZØY Jewelry

Oct 7, 2026

Dear Nataliia,

Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your pieces and that everything from the packaging to the delivery went smoothly.

We truly appreciate your support and hope you’ll enjoy wearing your ZØY pieces for a long time to come.

Warm regards,
ZØY Team

Reply from ZØY Jewelry

Sep 14, 2026

Dear Sofya,

Thank you so much for your lovely review 🤍 We truly appreciate you choosing us, and we hope you’ll enjoy wearing it for many beautiful moments to come!

Warm regards,
ZØY Team

Reply from ZØY Jewelry

Sep 6, 2026

Dear Daniela,

Thank you for taking the time to share your feedback. We’re sorry to hear that the piece did not meet your expectations in person.

We take great care to present our jewelry as accurately as possible through our product photography, while we understand that the impression of a piece in person can sometimes differ from what is expected from photographs.

Thank you again for sharing your experience. We truly appreciate your feedback.

Kind regards,
ZØY Team

Reply from ZØY Jewelry

Sep 6, 2026

Dear Vladislav,

Thank you so much for your wonderful review! We’re happy to hear that you loved both the quality of your jewelry and the packaging. It means so much to us that every detail of your experience felt perfect.

We hope you’ll enjoy your ZØY pieces for a long time to come! 🤍

Warm regards,
ZØY Team

Reply from ZØY Jewelry

Sep 6, 2026

Dear Myrto,

Thank you so much for your lovely review 🤍 We’re happy to hear that you enjoyed the pieces, the packaging, and all the little details. It means so much to us that the care we put into every part of the experience was felt and appreciated.

We look forward to welcoming you back to ZØY 🤍

Warm regards,
ZØY Team

Reply from ZØY Jewelry

Sep 6, 2026

Dear Sarah,

Thank you so much for your lovely review and we hope the ring brings you joy! We’re delighted to hear that your Silver Dove Ring is even more beautiful in person and that your order arrived quickly.

Thank you for choosing ZØY and for taking the time to share your experience with us. 🤍

Warm regards,
ZØY Team

Reply from ZØY Jewelry

Aug 10, 2026

Hi Anna,

Thank you so much! We’re delighted to hear that you love your jewelry. We truly appreciate your kind words and support!

Warmly,
ZØY Team

Reply from ZØY Jewelry

Jul 27, 2026

Dear Erna,

We are sorry that the outcome of this matter has been disappointing for you.

After you reported that the parcel had not been received, we promptly opened a formal investigation with PostNord Sweden, which was conducted together with the destination carrier. We also shared the investigation reference with you and kept you updated throughout the process while awaiting the carrier’s final findings.

Following the completed investigation, the official conclusion provided by the carriers was that the shipment had been successfully delivered, consistent with the tracking information available on both carriers’ official tracking websites, and that no delivery irregularities were identified. As our decisions regarding delivery disputes must be based on the official findings of the shipping carriers, we were unfortunately unable to approve a refund or replacement in this case.

We appreciate you taking the time to share your feedback and wish you all the best.

Kind regards,
ZØY Team

Reply from ZØY Jewelry

Jul 23, 2026

Dear Valeriya,

Thank you so much for your wonderful review. We’re delighted to hear that you’re happy with both your earrings and your overall experience with us.

It means a great deal to know that you appreciated the thoughtful details, from the packaging to the polishing cloth and seed card. We truly believe these little touches are part of the experience.

Thank you again for your kind words and support. We hope to welcome you back again soon.

Warm regards,
ZØY Team

Reply from ZØY Jewelry

Updated Jul 1, 2026

Dear Daria,

We are very sorry to hear about your experience.

Every piece is carefully inspected before dispatch as part of our standard quality control process. After receiving your message, we promptly reached out and offered a resolution. We remain committed to resolving this matter and hope to hear back from you so we can assist you further.

Kind regards,
ZØY Team

Reply from ZØY Jewelry

Jun 15, 2026

Dear Miglė,

Thank you so much for your kind words and for taking the time to share your experience.

We are delighted to hear that you are happy with your earrings and that our team was able to assist you in finding the information you needed before placing your order. Providing personal support and helping our customers feel confident in their choices is something we truly value.

We also greatly appreciate your feedback regarding the product photos and size references. Customer feedback plays an important role in helping us improve the shopping experience, and we are glad we could make those updates.

Thank you again for your support and trust in ZØY Jewelry. We look forward to welcoming you back and helping you find your next favorite piece.

Warm regards,
ZØY Jewelry

Reply from ZØY Jewelry

Updated Jun 15, 2026

Dear Ronja,

We are sorry to hear that the product did not meet your personal expectations.

As previously communicated, all product photos are photographed by our team using the actual products. Product information and details are provided on the respective product pages.

Regarding the return process, we transparently informed the customer in advance that import-related handling charges may in some cases occur on international returns from outside the EU, as determined by customs authorities and shipping carriers, in accordance with our stated Return & Refund Policy.

We also note that the product purchased was the 925 sterling silver version offered on our website and priced at SEK 1999. We stand behind the quality, materials, craftsmanship, and specifications of the products we offer. Products appearing on third-party marketplaces may differ in materials, construction, sourcing, and overall specifications, and should not be assumed to be equivalent.

We reject speculative claims and allegations made regarding our business and products.

We remain willing to assist with the return process in accordance with our stated policy.

Kind regards,
ZØY Team

Reply from ZØY Jewelry

May 29, 2026

Thank you so much for your review and kind words about the jewelry — we are truly happy to hear that you loved the product.

We are however very sorry that the delivery time to Estonia caused the gift to arrive later than expected for the birthday. We completely understand how disappointing this can feel when an order is intended for a special occasion.

Your order was dispatched as quickly as possible from our side, but international delivery times within Europe can occasionally vary depending on local postal handling, which typically takes around 3–7 business days. We completely understand your feedback regarding faster shipping and are continuously working to improve the delivery experience.

Thank you again for your support and valuable feedback — it truly means a lot to us.

Warm regards,
ZØY Jewelry

Reply from ZØY Jewelry

Apr 9, 2026

Dear Evie,

We’re sorry to hear that the piece did not meet your expectations.

For transparency, although our initial reply unfortunately landed in your spam folder, we still accepted your return outside of our standard 14-day policy as a gesture of goodwill.

As outlined in our policy, shipping costs are non-refundable. The piece you received is part of a longstanding design, where slight variations between production batches may occur.

Your return is currently on its way back to us, and we will proceed with a full refund of the product once it has been received and inspected.

We appreciate your feedback.

Kind regards,
ZØY Jewelry Customer Service

Reply from ZØY Jewelry

Apr 3, 2026

Dear Lindsay,

Thank you for your feedback.

We would like to clarify that all our earrings use 925 sterling silver posts, which are intentionally soft and flexible for comfort. Minor bending can occur and can be gently adjusted — this is a normal characteristic of the material, not a defect.

After reviewing the photos you provided, we confirmed that the items are within normal condition. We also offered a return for a refund in line with our policy (within 14 days of delivery), which remains available to you.

We take quality seriously and ensure each piece is carefully checked before dispatch.

Kind regards,
ZØY Jewelry