Zucchero Canada Reviews 124

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their superior quality and variety, with many finding items that are hard to source elsewhere. The delivery service is frequently commended for its speed and efficiency, with many consumers appreciating the timely arrival of their orders and good communication regarding tracking. The overall service is also highly rated, with people expressing satisfaction with the ease of ordering and the helpfulness of the team. However, some customers also noted issues with the shipping process, citing expensive options or a desire for more choice in delivery methods. A few people experienced problems with packaging, such as broken seals, and some mentioned inconveniences with delivery, including missed attempts or the need to pick up heavy packages themselves.

What people talk about most

Product

Customers had positive experiences with product. Reviewers praise the quality and variety of products,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency of... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the superior cocoa and high-quality beans,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently describe the service as... See more

Based on these reviews

Rated 5 out of 5 stars

My daughter can't eat candian flour, shr can eat everything in france so I decided to start making our own bread, this flour has been the best out of 5 other flours I've tried! I'll be ordering more,... See more

Company replied

Rated 5 out of 5 stars

I have been buying Canada Cacao Company's cocoa mass, nibs, cocoa butter, molds, melter and books since I started my keto fine chocolate business in 2020. Their cocoa is superior. Their service is exc... See more

Company replied

Rated 5 out of 5 stars

It was a wonderful experience with Zucchero! Great communication with the team, very quick shipping and the chocolate molds are of great quality! I can’t say enough about how the Zucchero team was ve... See more

Company replied

Rated 5 out of 5 stars

Just received all my new chocolate molds, and I love them all. The polycarbonate molds are fantastic, many more cavities in each mold than others that I have purchased, are detailed and nice and dee... See more


Company details

  1. Baking Supply Store
  2. Catering Food and Drink Supplier
  3. Confectionery Wholesaler
  4. Food Machinery Supplier
  5. Food Products Supplier
  6. Wholesaler

Written by the company

Zucchero Canada, a division of Canada Cacao Company, opens doors to a realm of culinary joy. Discover the finest Venezuelan & Peruvian cocoa beans, chocolate molds, and baking supplies. We cater to chocolate lovers, pastry artisans, and home cooks. Our online store offers seamless access to premier pastry tools, fueling your culinary passion and illuminating your creations. Explore curated premium products, including Mol D art, CW, Pavoni Italia, FBM, and Martellato. Elevate your art with Bagatelle French flour and Venezuelan cocoa butter, all conveniently in one place. Proudly Canadian and Women-Owned, Zucchero Canada embodies culinary excellence and innovation. Your journey to culinary mastery begins with us!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

124 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great product all around.

Great product all around.
Especialy for pineal gland decalcification

March 23, 2026
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Reply from Zucchero Canada

Thank you for your feedback—we’re really glad you’re enjoying the product!

We appreciate you taking the time to share your experience 😊

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Rated 5 out of 5 stars

Superior Cacao. Excellent Service.

I have been buying Canada Cacao Company's cocoa mass, nibs, cocoa butter, molds, melter and books since I started my keto fine chocolate business in 2020. Their cocoa is superior. Their service is excellent. I like that they are directly connected to the cacao farmers in their home country of Venezuela.

March 23, 2026
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Reply from Zucchero Canada

Thank you so much for your continued trust and support—it truly means a lot to us. We really appreciate you as a valued customer and are grateful to be part of your journey since the beginning.

We’re proud to stay closely connected with cacao producers in Venezuela and bring that quality directly to you 

Thank you again—we’re always here for you 😊

Rated 5 out of 5 stars

Super service, great products.

Zucchero carries a product that is hard to find in Canada. The price is reasonable and the shipping is super fast!

Thanks! I'll be back!

March 16, 2026
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Reply from Zucchero Canada

Thank you so much for your kind words! We’re really glad you found what you were looking for and that everything met your expectations.

We look forward to having you back 😊

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great product! Very happy :)

March 10, 2026
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Reply from Zucchero Canada

Thank you so much for your feedback! We’re really glad you’re happy with the product and the fast delivery.

We truly appreciate your support 😊

Rated 5 out of 5 stars

Happy with my experience. Will order again.

Great products with no shipping hassles. Would recommend!

February 23, 2026
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Reply from Zucchero Canada

Hi Tina,

Thank you so much for your kind feedback! We’re really happy to hear you had a smooth experience and enjoyed the products.

We truly appreciate the recommendation and look forward to your next order 😊

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Rated 5 out of 5 stars

Very satisfied with my experience with…

Very satisfied with my experience with Zucchero. The order was processed and delivered very fast.

March 9, 2026
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Reply from Zucchero Canada

Thank you so much for your kind feedback! We’re very happy to hear you had a great experience and that your order arrived quickly.

We truly appreciate your support 😊

Rated 4 out of 5 stars

Very good service and products quality

Very good service and products quality! Would buy again if anything please improve shipping process.

February 27, 2026
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Reply from Zucchero Canada

Hi Meng Kwong,

Thank you for your feedback—we’re really glad you’re happy with the product quality and service!

We also appreciate your note about the shipping process and will definitely look into improving it. Hope to serve you again soon 😊

Rated 5 out of 5 stars

Exactly what we need

My daughter can't eat candian flour, shr can eat everything in france so I decided to start making our own bread, this flour has been the best out of 5 other flours I've tried! I'll be ordering more, thankyou!

February 9, 2026
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Reply from Zucchero Canada

Hi Colleen,

Thank you so much for sharing this — it truly means a lot to us. 🤍

We’re so happy to hear that this flour has worked well for your daughter. Finding the right flour can make such a difference, especially when sensitivities are involved. Many of our customers choose French flour for its quality, milling standards, and digestibility, so it’s wonderful to know it’s helping your family, too.

There’s nothing more special than homemade bread made with care — your daughter is lucky to have you! 🥖✨

We’ll be here whenever you’re ready to order more. Thank you again for trusting Zucchero Canada!

Rated 5 out of 5 stars

Used this for the yyc hit chocolate…

Used this for the yyc hit chocolate fest with get success

February 1, 2026
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Reply from Zucchero Canada

Hi Jessica,

That’s amazing to hear — congratulations on your success at YYC Hot Chocolate Fest! ☕🍫

We’re so proud that you used our product for the event and that it helped you achieve great results. Being part of our customers’ creations — especially at local events in Calgary — truly means the world to us.

Thank you for trusting Zucchero Canada, and we can’t wait to support your next delicious project!

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Rated 5 out of 5 stars

It was a wonderful experience with…

It was a wonderful experience with Zucchero! Great communication with the team, very quick shipping and the chocolate molds are of great quality! I can’t say enough about how the Zucchero team was very helpful and supportive! Thanks for the wonderful experience. Definitely, I will
Be a regular customer!

February 11, 2026
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Reply from Zucchero Canada

Hi Nour, Wow — thank you so much for your kind words! 🤍

It truly means a lot to our entire team to hear that you had a wonderful experience with Zucchero. We work hard to provide clear communication, fast shipping, and premium-quality chocolate molds, so knowing that this made a difference for you is incredibly rewarding.

Your support and trust in us motivate us to keep improving every day. We’re so happy to have you as part of the Zucchero family — and we look forward to serving you again very soon!

Thank you again for choosing Zucchero.

Warmly,
The Zucchero Canada Team 🍫

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
and a perfect shopping experience

February 4, 2026
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Reply from Zucchero Canada

Hi Lilach, Thank you so much! 🤍

We’re so happy you had a great experience with us. We truly appreciate your support and look forward to serving you again soon! 🍫

Rated 5 out of 5 stars

Very professional

Very professional

Kept me informed at each step of getting my order and even credited me due to a stock shortage before the order was shipped. Great service.

January 28, 2026
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Reply from Zucchero Canada

Hi Alan,

Thank you so much for your kind review! It truly means a lot to us.
We’re really happy to hear you felt well informed throughout the process — transparency and care are very important to us.

Thank you for trusting us and for choosing Zucchero Canada. We’ll be here anytime you need us!

Rated 1 out of 5 stars

Poor Expensive Shipping!

Poor Expensive Shipping!
I would prefer to choose my Shipping Options !
I paid a lot to have Purolator make me drive 2 hours both ways to pick up my chocolate mould.
Fed Ex delivers to my door!
Never Again!

January 19, 2026
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Reply from Zucchero Canada

Hi Kelly,

We’re truly sorry for your experience and understand how frustrating that must have been.

We work with multiple carriers and always choose the best available option for each area based on reliability and delivery times. That said, we have also received complaints from different carriers, including UPS and FedEx. Unfortunately, delivery handling and pickup requirements are not something we can control 100%.

That said, we really appreciate your feedback. For future orders, you are welcome to leave a note at checkout requesting FedEx as your preferred carrier, and we will do our best to accommodate your request whenever possible.

Thank you for bringing this to our attention — your feedback helps us improve!

— Zucchero Canada

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Rated 5 out of 5 stars

I purchased it from Japan

I purchased it from Japan, and I was relieved to receive so many emails detailing the delivery process and the current location of my package. I was also impressed that it arrived so quickly.

February 2, 2026
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Reply from Zucchero Canada

Hi Mariko,

Thank you so much for your kind words! We’re really glad to hear that the updates gave you peace of mind, especially with an international order from Japan. Keeping our customers informed every step of the way is very important to us.

We’re also happy it arrived quickly! Thank you for trusting us and for choosing Zucchero Canada — we truly appreciate it ;)

Rated 5 out of 5 stars
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Reply from Zucchero Canada

Hi Simon,

Thank you so much! We really appreciate your feedback.
We’re happy to hear you were satisfied with the speed and service. Thanks for choosing Zucchero Canada — we look forward to helping you again!

Rated 5 out of 5 stars

white chocolate and coca butter

good product and delivery within the expected time thank you

January 23, 2026
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Reply from Zucchero Canada

Thank you so much for your kind feedback! We’re glad to hear you were happy with the white chocolate and cocoa butter, and that everything arrived within the expected time.

Thank you for choosing Zucchero Canada — we truly appreciate your support!

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