While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Mattress Store
  2. Bedding Store

Written by the company

At ZuroSleep, we are committed to crafting premium mattresses that deliver exceptional comfort without compromising the planet. Every mattress in our collection is thoughtfully designed, combining cutting-edge sleep technology, meticulous craftsmanship, and natural materials. We believe true luxury lies in the details — creating a restorative sleep experience that feels both innovative and timeless.


Contact info

3.6

Average

TrustScore 3.5 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have a bad back

I have a bad back along with Narcolepsy, this mattress helps with both issues for a good price. Not my first or my last.

August 28, 2025
Advertisement
Rated 5 out of 5 stars

Great topper

I love zurosleep mattress toppers. I have purchased from them before. Service is great. My mattress topper is 3" memory foam mattress topper . I was starting to have low back, hip and shoulder when I'd get up on the morning. This topper is great, helps alot with my back issues.

August 26, 2025
Rated 1 out of 5 stars

This company did not deliver my parcel…SCAMMERS

This company did not deliver my parcel they blamed on Dpd. They lied to me for weeks on end. Do not buy from this company. They are scammers. You will never see your money again and you will never see any products. Don’t believe them when they say that the reviews are made by the same people they’re not they are made by separate people. I have scoured the Internet and there are lots of sites where at states that this company are indeed scammers. Please only use them at your own risk and if there are any good reviews on here they are fake to make you believe that people have actually received items from them when they have not. This company probably does not exist however they will argue with you. They will give you addresses for you to check on the map. Please note if you do this the building and company will exist but who you’re speaking to? Does not work for that company that’s how scammers operate.

August 22, 2025
Unprompted review
Rated 1 out of 5 stars

Not a happy customer

Don’t understand how I am supposed to have written a review for a product I haven’t received yet. Me and the imaginary kids I have can sense a scam here.
UPDATE: I did eventually receive the products I had ordered but had no email confirmation or tracking information sent to me hence why I thought it was a scam. I have decided to keep the products rather than deal with the hassle of returning them but have communicated that another review left on trustpilot with my exact name is obviously fake and written by the company as it appeared the day after I had ordered. I don’t have a common name at all and do not accept “another customer” just so happened to leave a review at the same time with the exact spelling of my name.

July 24, 2025
Unprompted review
Zurosleep logo

Reply from Zurosleep

Hi Esma, I totally understand your concern — thank you for raising it.

Just to clarify, we actually have two different customers with the same name, and the review you saw was left by another Esma Bi who has already received her order. Your order is completely separate and is currently on its way.

We really value transparency and every review comes from genuine customers.
Let me know if you'd like your tracking link again — happy to help! 😊

Advertisement
Rated 5 out of 5 stars

Great quality and surprisingly affordable!

I recently bought a 5cm double mattress topper along with a 20cm double mattress, and they fit together perfectly. It’s really comfortable — both for me and the kids — and the quality feels great. For the price, I’m honestly very impressed. I’m really happy with the mattress.The delivery was smooth too — the courier brought it in the afternoon and everything arrived in perfect condition. The instructions were simple enough to follow, which helped.To be honest, I was a bit unsure at first because I’d never heard of ZuroSleep before and didn’t recognise the brand. But it turned out to be a brilliant buy. I’d definitely recommend ZuroSleep, and I’ll be buying from them again.

July 17, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look