Zzoomm Full Fibre broadband Reviews 7,715

After a visit from a chap selling better broadband services and after checking out the company and the reviews I decided to take the plunge and move from my current supplier and try Zzoomm. Should I have known better than to be influenced by a door to door salesperson! Probably. But the advertising was incredibly persuasive with the line - Fed up with eye-rolling, promise breaking broadband providers? And Switch once. Stay Sorted

A date for installation was agreed upon and I was informed that Zzoomm would take care of everything including the switch from my old supplier and all I had to do was be there on the day of installation.

If only it had been that simple, that easy, that smooth a transition. Instead when I contacted my former supplier to ask if they would be sending out a return bag for their router I was informed that the item was ‘legacy equipment’ and there was no return necessary! Great I thought, another box ticked. I then asked when I would receive the final bill from TalkTalk, a copy of which I had in my possession via email, only to be informed that I was still connected to their service because of some error by Zzoomm during the ‘switch’ ! No problem I stupidly thought, contact Zzoom customer care ‘Humans on hand when you need them’ and explain the situation. My first contact resulted in a response text telling me in no uncertain terms that it was my responsibility to deal with this issue and was nothing to do with Zzoomm !

My second contact with Zzoomm was made after two and a half hours of being shuffled from one department of TalkTalk to another each saying the very same thing ‘I still had a line with them that I had to pay for until Zzoomm sent whatever was required to cancel it and that this was entirely Zzoomm’s fault because they had made the original error by cancelling the original switch on the 17/05/2026 and then instigating a second switch on the 18/05/2026 I had no input into any of this, it was completely out of my hands and whilst TalkTalk agreed I had not been receiving any type of signal or service of any kind until Zzoomm completed the correct switch procedure I would continue to be billed 😳

Have I had any reply from Zzoom to my second correspondence? Not a word, not a text, not a mobile call nothing! Apparently those ‘Humans on hand when you need them’ have left the building and have no interest in the matter, the mess, they created.

As for TalkTalk, well they have shut down my account and I am no longer able to use their chat line but what use would it be because according to them I am no longer a customer though they seem determined to take money from me for a service I’m not receiving.

Thank you Zzoomm, not an auspicious beginning to a new contract for a new customer. I wonder if this review will make any difference!

Account # upon request
Invoice # Z-Inv01027992

I had some slow speed issues with my broadband this weekend. I called the Zzoomm help centre on Monday morning. I was helped by a very nice lady called Joy. She walked me through some procedures to reset the system while she tinkered with something from her side. There was an immediate improvement in the speed, and I will monitor it in the coming days to see if the problem is properly fixed, but so far so good, and thanks to Joy for sorting it out.

I’ve been with ZZOOMM for many years and one of the reasons I stay is because of the customer support teams. Take Jewel for example - she is professional, kind, considerate and efficient. Answered my questions perfectly and has ensured my direct debit update will go through without issue.

Call zoom with some issue with my wifi Mary work very quickly and efficiently on trying to fix my issues. Thanks you

Apart from the ground floor where the router is, there has been no Internet on the other 3 floors of the house in the past 3 days despite both extenders having white lights. The service remains unreliable and an absolute disaster for the whole household. It's unfair that we are contracted to a provider that generates coverage in only 25% of the the house.

Reuben was really informative appeared happy to help me resolve some intermittent connection issues. He also made it really clear how to contact him directly again in case of any further issues. Thanks Reuben :)

Im with BeFibre, my problem was i keep experiencing buffering when using my very basic plex server setup indoors.i read in an article that turning off QOS in my router settings can help cure that problem.
Reuben from technical support, was very helpful navigating me through my fustrating issued to a succesful outcome.
Ill give him a 5 for his helpful attitude.

Maxine was very helpfull and talked me through the steps to solve my problem.

I had a gentleman by the name of Ric from Zzooomm technical support he was brilliant, patient and very clear with his instructions with assisting me to set up my WiFi 7 router as I wasnt getting any connection. After 30+ minutes on the phone my connection was online with 0 issues. Very professional couldn't speak more highly on the I incredible support and instruction recieved thank you Ric!

We had Zzoomm engineers Raja and Zsombor performing our installation today. They are very professional, knowledgeable and quick! Very pleased with their service! Thank you!

Maxine so helpful and caring thank you so much

Kahlid was very helpful and sorted the issue for me

Very responsive by Ritz on renewal of contract by far one of the better providers around no real issues to report

spoke to Jonathon from loyalty team about a contract renewal real down to earth and very helpful guy cant recommend the company enough for there customer support its next to none it was a genuine pleasure to speak with him

Hi i would like to thank mary for help today,

Maxine got the information I needed and then placed the order with no hassle

Excellent customer service from Mary today, resolved all issues promptly. Excellent customer service