Zzoomm Full Fibre broadband Reviews 7,693

Mary was great, attentive and did the best help a man who could ask for
Thank you for your help today ✌️

Omar Razak was amazing and didn’t leave until the issue was sorted, very professional.

UPDATED REVIEW

I signed up with Zzoomm after seeing an attractive offer for their 2.3Gb full-fibre broadband service. As my previous contract was ending, it seemed like an ideal opportunity to upgrade.

To be fair, the installation itself was excellent. The engineer, Omar Razak, was professional, knowledgeable, and took the time to ensure everything was installed correctly. I have no complaints whatsoever about the installation experience.

Unfortunately, the problems began almost immediately after activation.

Despite paying for a 2.3Gb package, I never experienced Wi-Fi speeds anywhere near that level. More concerning was the inconsistency of the service. Speeds frequently dropped to 30–40Mbps and sometimes even below 3Mbps. During evenings, the connection often became so unstable that streaming YouTube videos was difficult due to buffering and lag.

I contacted support several times. Initially, I was advised to restart the router. Following this, my Wi-Fi network name changed unexpectedly, requiring me to reconnect and reconfigure devices throughout my home. On a later call, I was advised to change Wi-Fi channels, which appeared to help temporarily before the problems returned.

When I contacted support again, I was told that engineering changes would be made remotely. Since those changes were applied, I lost broadband service completely.

At the time of writing this review, I have now been without broadband for 9 days.

One of the primary reasons I chose a full-fibre provider was because I work from home and depend on a reliable internet connection. Since the outage began, I have had to make alternative arrangements simply to continue working. I have also incurred additional expense purchasing emergency mobile broadband equipment and data services out of my own pocket.

The prolonged outage has affected more than just internet access. Our home security cameras have been offline throughout this period, and I made Zzoomm aware that this household has recognised vulnerability considerations. Despite escalating the matter to management, I have received no meaningful response or clear resolution timeframe.

What has been particularly frustrating is the lack of communication. Each time I contact customer services, I am told the issue has been escalated to another team, yet no one appears able to provide a clear update, realistic timescale, or direct access to someone with decision-making authority.

The most disappointing interaction occurred on 10th June 2026 when I contacted customer services to ask about support arrangements for vulnerable customers during extended outages. The adviser was unable to provide any information and, during the call, began raising her voice and shouting at me. The situation became so unprofessional that I had to state clearly that I would not tolerate being shouted at and expected to be spoken to respectfully. I was promised a call back from a senior manager later that afternoon, but no call was ever received.

A further conversation with a member of the billing team regarding my request for a Deadlock Letter provided no additional information beyond the fact that my case remained with a higher-level management team.

What started as a broadband fault has become a serious customer service failure. The lack of communication, missed commitments, and inability to provide a resolution after more than a week without service have completely undermined my confidence in the company.

I genuinely wanted this service to succeed because the pricing was competitive and the installation experience was excellent. However, broadband reliability matters far more than headline speeds, and customer support matters most when things go wrong.

Based on my experience, I cannot recommend Zzoomm to anyone who relies on their internet connection for working from home, home security, caring responsibilities, or other essential day-to-day needs.

Firstly, I shouldn`t be getting problems, having said that the chap, Mark Ivhann, who talked me through the options for a better Wi-Fi distribution was very helpful and explained things very well. I hope it works but it`s to soon to say. It`s easy to get through, waited about 10 mins but some of the agents have accents which are hard to translate. I`m keeping fingers crossed.

I placed my order with Zzoomm on 5th May and, as of 3rd June, I'm still without broadband.

I cancelled my Vodafone contract and put my trust in Zzoomm to get me connected, but the whole experience has been extremely disappointing. Since placing my order, I've had three engineer visits and had to make sure I was at home for every single one of them.

During the first visit, I was told the installation couldn't be completed because the fibre cable work hadn't been finished and that civil engineers would need to sort it out first. After waiting for further updates and another appointment, an engineer visited again but the issue still wasn't resolved. Today, during the third visit, the engineer spent around an hour on site before telling me that the civil engineering work had not been completed properly, meaning the installation still couldn't go ahead.

I've now wasted an entire month waiting to be connected and several hours sitting at home waiting for engineer appointments that achieved nothing. Despite all the time and inconvenience, I am still without broadband and no closer to getting connected than I was when I first placed my order.

At this point I'm seriously considering cancelling my order altogether. Poor communication, poor planning, and a very frustrating experience from start to finish.

Khalid was very helpful and answered my query in a swift and professional manner. The service I received was not only professional it was resoectful and courteous. Thank you Khalid.

I had a lovely conversation with a lady named Rachel in the Loyalty Department! Rachel was really pleasant and friendly and helped me so much! I was anxious to get my broadband installation sorted as agreed and she really put my mind at ease. We need more Rachel’s in this World! Thankyou Lovely Lady.

This company does not take a hint... I have been visited several times from sales people knocking on the door, each time I have told them I am not interested and I want my address blacklisted from people calling at my home. On one occasion I was visited by 2 sellers in the afternoon, I told them I wasn't interested...they left, then at 8.30 at night the same day the same 2 people called again!!!
I have contacted zoom to ask that no more callers visit my property. The person on the phone claimed they could only stop people calling if I create an account!!! I told them I shouldn't have to, I then asked to make a formal complaint. Only to be told that I cant complain without an account as well!!!

I am extremely angry now as the action are bordering on harassment

Jonathon was professional and very knowledgeable.

Paul Lambert and Tom Ball were our Zzoomm engineers today 3/6/2026. Both lads were efficient, clean and tidy doing the installation, they were polite and explained what they were doing. Everything is up and running now, speeds not great at the moment, but possibly waiting for the latest updates.

When my partner had tried to reset our router due to dropping wifi issues, the internet had stopped completely. James was very patient and talked me through each step, to try and isolate and fix the problem. He was very kind, and repeated instructions when my kids, were interrupting in the background. We found the cause, and was able to fix it very quickly soon after. James was very helpful and courteous throughout, making sure the wifi was fully operational before us ending the call.

Alexandra, was perfect, asked why called and was clear with answers offering just the information needed with a nod to any changes that might be required. She is a real asset.

Omar Razak and Michael jamieson-Anderson. Both very polite and did amazingly clean work.

KHALID very helpful and sorted my issue today

KHALED was a great help, quick and easy solution to solve my issue.

I am a new customer and after the new installation had a few problems due to my layout of my previous system. On contacting customer services I spoke to Jayvee. He was absolutely patient and lead me through each problem also making my broadband speed steady and reliable. Thank you for your help it was much appreciated.

Recently moved over to Zzoomm, had a slight problem with the landline on contacting customer services,i spoke to JAYVEE,and he was very courteous,helpfull,to say the least,the problem was sorted over the phone.

Khaled was a great help thank you!

Excellent service from ejay help me alot

Quick friendly response from job which I really appreciate