I placed an order for Swiss Grill BBQ on 15 May 14 and at the time of placing the order I was told that the item would be delivered in 5 days. The following day I received a telephone call from a Garden XL employee explaining that there was an issue with the supplier and to expect delivery within 7-10 days. I accepted this delay at the time although when I still had not received my BBQ by 2 weeks of purchase, I decided to contact Garden XL again. Having finally received a phone call this afternoon, I have been told that the BBQ would be at least a further 2 weeks (although this was not guaranteed).

The money left my account within 24 hours of purchase and yet nearly 3 weeks later, I am only now being told of a further delay.

I have cancelled my purchase and highly recommend that you stay clear of this organisation.