Nice open concept showroom, beautifully designed. All items were easy to access to try out for comfort. The store is clean and well laid out. The only thing I would improve is the ambiance. The Vancouver store is in a large loft space, but there was no music; it was eerily quiet. Other than that, the customer service was great. Our order was placed very quickly and the customer service was prompt and attentive. Made the whole experience very easy and enjoyable!