In regards to your reply below.
In regards to your reply below.
My order has now passed the expected delivery date without a tracking # as promised. My trip is next week and I'll be without a bag. It's more of an inconvenience to pack last minute. This situation is very frustrating considering I ordered with ample time to receive an order (11 business days). I had a great experience purchasing a snowboard just a month ago from you guys.
Your customer service team has been transparent and pleasant to deal with regarding the situation but this doesn't solve things.
Hope you are able to make this right Scott.
Best,
Karl
Reply from Freeze Pro Shop
3 days ago
Hi Karl,
Thank you for your order and for taking the time to leave a review.
I am very sorry to hear that you have not received your order.
I can see that your estimated delivery date was January 30th, but without receiving a tracking number, I fully understand your concern.
We will research the issue and communicate with you directly to resolve the issue.
Apologies again for any inconvenience caused.
Kind Regards,
Scott
Reply from Freeze Pro Shop
Hi Karl,
We can only apologise for this unacceptable service. We have been let down on several occasions when doing our best to fulfil your order. My colleague Amy has just messaged you directly, to apologise with a gift voucher for you as an apology. It is extremely regrettable when things go wrong with a customer order like this, and it is incredibly frustrating to see. I can only hope that we can work to find some sort of resolution to soften the blow slightly.
If you reply to Amy directly, then she will do all she can to help.
Best regards,
Mark