Review of Payoneer


Rated 1 out of 5 stars

Procedures to start receiving money are…

Procedures to start receiving money are frustrating. It takes more than 7 days for each milestone example utility bill verification, card activation, card to be shipped, account to be added. Overall procedure took days so far and I am still pending... It is just too much effort ant time. I still wait a reply from customer service about my enqueries sent 10 days ago. It is a unique terrible customer service response time and service on the market. If you take that this is about your primary cash source if you live as a freelancer, you will get my point. Just cant believe that bad service like this still exist today! You could easily get to your pension untill you set up your account at payoneer...:)

January 21, 2021
Unprompted review

Reply from Payoneer

Dear Aleksandar,

Thank you for your review. We are sorry to hear that you are not enjoying using our service and have had a frustrating experience trying to reach us. Right now we are receiving an increased amount of inquiries, which occasionally may lead to longer wait times.

We can see that your documents have been approved and your account is fully functional now. Please be advised that if you need our immediate assistance with any matter, you are more than welcome to contact us via live chat or phone call through our Support Center.

We are always happy to help!

Best,
Anna from The Payoneer Team