Good afternoon Jeslyn,
We are sorry to hear of your unpleasant purchasing experience with us. We do apologise for the inconvenience this may have caused you.

Unfortunately, deliveries are being delayed everywhere due to the pandemic and travel restrictions and we have no control over it. We can only send our sincere apologies to you in this regard.

Please get in touch with us on info@jagshaving.com to discuss the second part of your review and we will try to rectify this for you as much as we can.

Kind regards
Customer Service